Digital CX

Modernizing Around the Citizen: Digital Services, AI, and Cross-Agency Collaboration

Leading Canada’s Digital Ambition: Building a Secure, Modern, and Citizen-Centered Government

The Government of Canada’s Digital Ambition sets out a forward-looking strategic plan for this transformation across the federal public service, to unite departmental efforts …

Leading Through Change: Building Capacity, Confidence, and Collaboration Across Government

This session explores practical approaches to navigating transformation with resilience and purpose. From equipping teams with skills, to cultivating trust and accountability, hear how …

Digital Sovereignty: Shaping a Trusted, Secure, and Future-Ready Canada

This session helps you apply new approaches on how you can ensure Canada’s digital future is both trusted and future-ready

Revolutionizing Community Health: Building a Smarter, Connected Healthcare Future for Colorado

This session discusses practical strategies to transform healthcare services, apply new technologies, and strengthen collaboration across public health agencies

No Wrong Door: Building a Unified Experience for Citizens

A strategic vision for transforming public service delivery through a citizen-centric model that ensures trusted, inclusive, and connected experiences for all.

Designing for Everyone: Advancing Digital Inclusion

A keynote session for public servants on applying inclusive design principles to close the digital divide and create equitable digital experiences.

Ensuring Accessibility and Bridging the Digital Divide: Colorado’s Approach to Inclusive Technology and Digital Equity

As Colorado invests in digital expansion, ensuring equitable access and accessibility remains a top priority

Future Trends in Digital Government

This forward-looking panel brings together government and industry leaders to explore how emerging technologies like AI and blockchain are transforming the future of digital …

Progress on the Digital Government Strategic Plan: Advancing Wave 3 Goals

As Colorado government embrace digital transformation, the focus shifts to achieving the ambitious objectives of Wave 3 in the Digital Government Strategic Plan. This …

Digital NSW 2025: The Agentic Government: Re-Imagining an Inclusive Future for Public Service

See how the Public Sector is rewriting the possibilities, where service is instant, staff aren't buried in admin, and innovation moves at mission speed.

Digital NSW 2025: Practical next steps to delivering on 2026 priorities with Laura Christie

Coming off the back of powerful discussions on accessibility, Christie reinforced a simple truth: “Technology is about people — and everyone must be able …

Digital NSW 2025: International keynote: Striking the balance between risk and tech innovation by David Shanks

David Shanks, Deputy Commissioner for Enterprise & Integrity Services at Inland Revenue New Zealand, challenged the room to confront a fundamental question: Can the …

Digital NSW 2025: Turning policy priorities into outcomes through technology

Hear from Sherree O’Connell, Director Employee Services and Systems at Monash Health, alongside Caity Elloitt, Head of SAP SuccessFactors ANZ, to explore how real …

GIW Federal 2025: The future of secure digital government services

From the friction needed to protect systems to the risks of AI-generated misinformation, the panel highlights the ongoing balance between usability, security, and public …

Improving the Digital Experience in Ireland

Barry Lowry, Chief Information Officer of Ireland, highlights the Government of Ireland's efforts to promote digital inclusion and enhance skills in education and the …

Modernizing Services for Citizen and Businesses: Seamless and Secure Digital Experiences

This keynote will explore how modernizing government services for both citizens and businesses can create faster more secure and inclusive digital experiences.

Modernize and Optimize Government Services with AI-Powered Solutions

AI-powered solutions are revolutionizing government services, driving efficiency, enhancing citizen engagement, and ensuring secure, scalable operations for a future-ready public sector.

Driving Innovation: Uruguay Path to Digital Transformation

Uruguay proves that digital transformation is not about size—it’s about vision, people, and the relentless pursuit of better services for all.

Envisioning the Future of Government Technology

California is proving that innovation, equity, and collaboration can transform government technology—one small step at a time.

Human-Centred Design: Transforming Public Services in Arizona

Innovation thrives when we design with people in mind—empathy, accessibility, and partnerships are the keys to impactful public services.

Beneath the Service: Implementing New Digital Services through Collaboration

Learn how collaboration across government departments drives the successful implementation and scaling of digital services to better serve citizens.

Shifting Government Mindsets to Being Service Oriented

Explore how shifting to a service-oriented mindset is driving the modernization of Alberta's registries for a more efficient and future-ready government.

Transformation and Modernization in our Digital Services

Critical steps taken to modernize digital services, enhance service delivery, and streamline government operations.