Mobile App Support
Welcome to the Public Sector Network Mobile App support center. Find everything you need to get started, troubleshoot issues, and get help.
Getting Started
Download and Installation
iOS Users
- Open the App Store on your iOS device
- Search for 'Public Sector Network'
- Tap 'Get' or the download icon
- Authenticate with Face ID, Touch ID, or your Apple ID password
- Wait for the installation to complete
Android Users
- Open the Google Play Store on your Android device
- Search for 'Public Sector Network'
- Tap 'Install'
- Accept the permissions
- Wait for the installation to complete
Troubleshooting
- Verify your internet connection
- Ensure you're using the correct email address
- Check if caps lock is enabled
- Try resetting your password
- Make sure you have the latest app version installed
App running slowly:
- Close other apps running in background
- Check your internet connection
- Clear app cache (Settings > Public Sector Network app > Clear Cache)
- Ensure you have the latest app version
Content not loading:
- Check your internet connection
- Pull down to refresh the screen
- Force close and restart the app
- If issues persist, reinstall the app
Video streaming issues:
- Connect to stable WiFi
- Lower video quality in app settings
- Close other apps using bandwidth
If you're logged in you can delete your account by navigating to https://publicsectornetwork.com/psnplatform/accounts/delete-account via 'My Account'. Otherwise, contact [email protected] for assistance. Deleting your account will clear all data and linked data. If you wish to only delete partial data, please contact us.
Technical Requirements
iOS requirements
- iOS 13.0 or later
- Approximately 100MB free space
- Active internet connection (WiFi or cellular)
Android requirements
- Android 8.0 (Oreo) or later
- Approximately 100MB free space
- Active internet connection (WiFi or cellular)
Contact & Support
Via e-mail
Response time: Within 48 hours on business days