Service Management Specialists

Service Management Specialists (SMS) has helped 60+ organisations to modernize how they deliver IT and business services across 14 countries over the last 15 years. 

We partner with CIOs, IT Operations Leaders and Service Delivery Managers to move beyond traditional ITSM and achieve measurable improvement across people, process and platforms.

Our approach is grounded in one belief - service delivery should be simple, clear and effective. Through structured assessments, practical roadmaps and hands-on support, we help teams implement real improvements that stick.

At the core of every engagement is our SMS Modern Service Management (MSM) Framework - five pillars designed to bring clarity and alignment across: 

➡️ Self-Service

➡️ Key Controls & Governance 

➡️ Automation & AI

➡️ Insights & Dashboards 

➡️ Innovation

We help our clients navigate their own improvement journey with a high emphasis on knowledge sharing, combining our IT service management domain expertise, collaborative strategic consulting work style to form a simple, clear and effective approach. 

Whether you’re uplifting your ITSM platform, improving Change Enablement, or reimagining your Service Portal experience, Service Management Specialists provides the expertise and structure to deliver genuine outcomes - with a world class 98% NPS (Net Promoter Score).

Contact Details:

Kirk Penn, Principal & CEO 

Mobile: +61 459058025

Email: [email protected]

Website: www.servicemanagementspecialists.com