Back to Resources

State of Missouri Department of Social Services Transform CX with Digital Engagement

Once hampered by failing technology and extended wait times, the Missouri Department of Social Services transformed its contact center with the Genesys Cloud™ platform and Google Cloud Contact Center AI. …

State of Missouri Department of Social Services Transform CX with Digital Engagement preview
Register to View Full Content

Create a free government account to access this case study and other vendor resources

Register as Government User

Already have an account? Sign in

Are you a solution provider and want your own listing?

Information Technology & Services

Published: April 08, 2025