Process Automation in Healthcare

7 April 2021 Paris Armstrong Author avatar

Harnessing the power of technology to streamline the provision of care

Automation in the healthcare system is inevitable and has already begun, though the pandemic has exacerbated its implementation in some cases. This paper presents the views of three health professionals who showcase what is possible and how automation can improve patient outcomes:

  • Dr Penny Andrew, the Director of the Institute for Innovation and Improvement at the Waitemata District Health Board in New Zealand
  • Dr Philip Hoyle, the Director of Medical Services at the Royal North Shore Hospital in Sydney
  • Lisa Saffarek, the Clinical Director of Virtual Care at the Vancouver Island Health Authority in Canada

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