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Digital Services and Customer Experience

Transforming Digital Experiences so No Citizen is Left Behind - Digital.NSW 2022

The single biggest uplift in demand for digital public services has reset citizen expectations and tested governments’ critical capabilities. Digital-first citizens now want connected and responsive services from government, delivered on their terms, while ensuring every community is considered in this effort. (new line) Adobe’s evaluation of digital accessibility, a marker for maturity of digital equity, shows Australia’s global leadership and New Zealand’s emerging position. John Mackenney discusses in more detail.
Transforming Digital Experiences so No Citizen is Left Behind - Digital.NSW 2022
Australia 14 Dec 2022
On Demand
Members-only
Save Nouha Elmasri Author avatar
Digital Services and Customer Experience

Future Service NSW Roadmap – What’s Next? - Digital.NSW 2022

In this keynote session from Digital.NSW 2022 Damon Rees, CEO at Service NSW shares insight into the future Service NSW roadmap that looks to put customers at the centre through the creation of simple, more effective and trusted citizen services.
Future Service NSW Roadmap – What’s Next? - Digital.NSW 2022
Australia 14 Dec 2022
On Demand
Members-only
Save Nouha Elmasri Author avatar
Digital Services and Customer Experience

The Importance of Process Automation and Managing Change for a Digital Government - Digital.NSW 2022

In this keynote session Chris Ellis of Nintex discusses the opportunities of process automation for a digital government, with a focus on the importance of effectively managing change.
The Importance of Process Automation and Managing Change for a Digital Government - Digital.NSW 2022
Australia 14 Dec 2022
On Demand
Members-only
Save Nouha Elmasri Author avatar
Digital Services and Customer Experience

Building Resilience and Bridging the Digital Divide with Improved Connectivity in NSW - Digital.NSW 2022

This panel will look to address, how can we enhance Australia’s connectivity for Emergency & government services and communities, by better leveraging academia, industry, and government expertise to drive technical innovation?
Building Resilience and Bridging the Digital Divide with Improved Connectivity in NSW - Digital.NSW 2022
Australia 14 Dec 2022
On Demand
Members-only
Save Nouha Elmasri Author avatar
Digital Services and Customer Experience

Ministerial Keynote Address - Digital.NSW 2022

This session will explore the future role that digital will continue to play in delivering citizen centric services to NSW. Minister Victor Dominello MP will share thinking on the impact on customers and the future benefits for the State of NSW.
Ministerial Keynote Address - Digital.NSW 2022
Australia 13 Dec 2022
On Demand
Members-only
Save Nouha Elmasri Author avatar
Data, Analytics and AI

On Demand: AI & Data Showcase 2021 - IP Australia’s Approach to Unlocking the Full Potential of AI, ML and Data

Hear from Margaret Tregurtha, Deputy Director General Policy, and Corporate Division, IP Australia as they discuss 'IP Australia’s Approach to Unlocking the Full Potential of AI, ML, and Data'.
On Demand: AI & Data Showcase 2021 - IP Australia’s Approach to Unlocking the Full Potential of AI, ML and Data
Australia 30 Oct 2022
On Demand
Members-only
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Cyber Security and Risk Management

Key Insights on Improving NSW's Security Posture

With the ongoing digital transformation of the NSW Government, cyber threats are not only changing, but are becoming increasingly complex. Maintaining and enhancing cyber security capabilities is paramount, to safeguard information, assets, services and citizens. The key focus now is to enhance whole-of-government cyber security capabilities and standards, boosting cyber incident response coordination, and overseeing the development of strategic cyber policy positions.
Key Insights on Improving NSW's Security Posture
Australia 20 Oct 2022
On Demand
Members-only
Save Rhea Kamath Author avatar

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