Advancing Digital Healthcare to Create Seamless Care Journeys

The global pandemic has been a health crisis to be sure, but it has also presented an opportunity for the healthcare industry, one that may not come around again. Though initially healthcare professionals – like almost everyone else – responded to the pandemic in a somewhat chaotic manner, eventually they found their stride, and with technology and great advances in medicines and the development of vaccinations, were able to care for their patients in a more informed way. This patient-centric care model that is underpinned by data and is values-driven is what is now expected across the healthcare sector. Data …

Spotlight Interview - Digital Government and CX ANZ Q1 National Insights

The number one trend we’re seeing across all the markets and industries we work in is the growing appreciation and demand for a great digital experience. This really picked up pace during COVID-19, when customer expectations accelerated at a rate that no one could have anticipated, let alone prepared for. It was already an emerging trend prior to the pandemic, but the need to move our lives online caused even historically conservative organisations to assess the experience they were offering customers and audiences online. We’re also noticing the increase in organisations’ adopting applications from a variety of vendors with a …

Transforming Emergency Service Organisations through Collaboration and Leadership

At the Transforming Emergency Service Organisations through Collaboration and Leadership virtual event as part of the Public Sector Network Defence, Security and Justice National Insights, we heard from Jodie Pearson, Superintendent, Western Australia Police Force and Janelle Baily, Assistant Director, Data Science and Analytics, Western Australia Police Force as they dived into policing in a technology enabled future. In this article they explore: Given the distances and the scope of their reach, which includes a number of very remote communities, all they are really trying to do is to “address some of the fundamental policing principles, which are pretty simple …