Examining how councils can reimagine service delivery to be citizen-centric, AI-enabled, and productive, using digital tools and smart financial strategies to drive efficiency, innovation, and sustainable community outcomes.

Practical use cases for improving efficiency, streamlining processes, and enhancing customer experiences

Panel of experts discussing real-world applications of AI, data analytics, and digital tools in council operations.

• How AI and digital tools can enhance operational efficiency, creativity, and service delivery in councils.
• The impact of technological innovation on workforce culture, engagement, and upskilling.
• Key risks and strategies for managing cybersecurity, compliance, and change during digital transformation.

Building scalable, secure systems to support long-term growth and resilience.

• Implementing AI tools and modern digital platforms, alongside cloud migration and cybersecurity upgrades.
• Upskilling staff, embedding agile practices, and fostering a digital-first culture to support innovation.
• Driving transformation initiatives that are reshaping council operations for more efficient, responsive, and forward-thinking service delivery.

This panel explores the complex challenges facing local councils today. Drawing on insights from CEOs the discussion will highlight how to collaborate under pressure, and practical strategies for maintaining performance, trust, and community impact.

• Managing budget constraints, cost shifting, and resource pressures
• Balancing rising community expectations with operational realities
• Navigating reform and exploring, strategies for collaboration
• Maintaining performance, trust, and community impact in challenging environments

Tony Harrison

Chief Executive Officer, City of Marion

Darren Starr

Chief Executive Officer, Wakefield Regional Council

Paul Della

General Manager Corporate and Compliance, City of West Torrens