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Local Government Focus Day Victoria

Reimagining how councils deliver: citizen-centric, AI-enabled, productivity

26 Mar 2026 KPMG Offices, Melbourne CBD

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For government, by government

Event steering committee

Anthony Brittain

Chief Information Officer, City of Greater Geelong

Marianne Di Giallonardo

Director People and Places, Maroondah City Council

Anthony Brittain

Chief Information Officer, City of Greater Geelong

Marianne Di Giallonardo

Director People and Places, Maroondah City Council

Overview

Cost shifting, financial sustainability, and rising customer expectations are reshaping the role of Victorian councils. Once defined by the “three Rs” – rates, roads and rubbish – local governments are now expected to deliver services in healthcare, housing, aged care, recycling and climate adaptation. These expanded responsibilities, combined with shrinking grant funding, rate capping and increasing obligations from higher levels of government, are placing councils under significant strain. With mounting pressure to do more with less, councils face challenges that are largely beyond their control yet critical to their communities’ future.

This event will explore how technology can help councils bridge the gap between limited resources and rising customer expectations. From automation and AI to data-driven decision-making and smarter enterprise applications, sessions will showcase practical strategies to improve efficiency, streamline service delivery and strengthen financial sustainability.

Join peers, sector experts and decision-makers to share experiences and gain actionable insights. Through collaboration and innovation, this event will provide the tools to strengthen financial sustainability, adapt to change and deliver positive outcomes for councils and communities across Victoria.

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Who will be there?

Lead the transformation of financial and operational efficiency through technology and innovation:

Utilise AI and automation to streamline financial processes, optimising resource allocation and reducing administrative burdens
Implement digital platforms that enhance transparency, accountability, and service delivery across all departments
Equip teams with the tools and training to drive financial sustainability while meeting the growing demands of citizens and stakeholders

Shape a future-ready workforce and cultivate a culture of innovation within local councils:

Foster an environment where employees are empowered to adopt new technologies and embrace creativity, driving both engagement and productivity
Lead with vision by encouraging innovation in service delivery and developing strategies to manage the risks and opportunities of digital transformation
Elevate workplace culture by ensuring that technological advancements support employee well-being and align with the strategic goals of the organisation

Lead the charge in transforming local government operations through technology:

Drive the adoption of AI and automation to streamline financial operations, reducing costs and increasing efficiency
Implement cutting-edge digital platforms to enhance service delivery and ensure seamless citizen interactions
Strengthen transparency and accountability through advanced tech tools, improving public trust and government performance

2026 Featured speakers

Insightful voices driving innovation and change

Anthony Brittain

Chief Information Officer, City of Greater Geelong

Kathryn Arndt

Chief Executive Officer, The Victorian Local Governance Association

Dale Dickson

Chief Executive Officer, City of Stonnington

Lucy Roffey

Chief Executive Officer, Glen Eira City Council

Derek Madden

Chief Executive Officer, Moorabool Shire Council

Clea Wiebenga

Director, Regulatory Reform and Local Government, Department of Treasury and Finance

View all speakers

Why attend?

Strengthening Financial and Organisational Resilience

Gain practical strategies to strengthen financial resilience and navigate cost pressures, reforms, and rising community expectations.

Leading Change Through Innovation

Explore innovative approaches and emerging technologies, including AI and data-driven tools, to transform council operations and decision-making.

Building Leadership, Culture, and Capability

Learn from expert leaders, councillors, and sector specialists about leadership, organisational culture, workforce capability, and successful change management.

Unlock Collective Solutions to Shared Challenges

Financial stress isn’t unique to your council. Connect and collaborate with peers, industry experts, and decision-makers across Victoria to share insights, experiences, and best practices.

What your peers had to say

The agenda was highly relevant to current priorities for most local governments. The presentations were all valuable & delivered by those with real depth of experience & real insights. Great job & thank you!

Moyne Shire Council

The LG Focus Day was very informative. It provided a great networking and shared learning experience around emerging AI and its impact on our sector.

City of Whittlesea

The Focus Day was really worthwhile attending, and I gained some useful insights into improving service delivery and the opportunities innovation and AI can offer.

Merri-bek City Council

2026 Featured Sponsors

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Branding Partner

Vendors, boost your presence

Have your say in shaping a stronger, more supportive local government sector. The Victorian Councillor Census returns this October, inviting all councillors to share their experiences, challenges, and ideas for positive change. Your insights will guide new initiatives that empower leaders and strengthen communities across Victoria.

Read the full Census report here

Rewind: Moments from 2025

Insights from 2025 Polling at Local Government Focus Day

Polling from last year’s Focus Day revealed the mounting pressures facing Victoria’s local governments. While there is strong enthusiasm for innovation, particularly around AI and data, most councils are still in the early stages of adoption. Financial sustainability emerged as the sector’s greatest challenge, with councils focused on transforming processes, upskilling staff, and delivering better services under tightening budgets. These insights continue to shape the priorities for 2026.

Strong Interest in AI, but Early in Adoption

95% of respondents are actively thinking about using AI to improve service delivery and workforce operations.
However, 92% of councils are still in the early stages, either just starting implementation (41%) or only beginning to explore its potential (51%).

Financial Sustainability Is the Dominant Concern

91% identified budget constraints and financial sustainability as the most pressing issue facing local government today.
Specific concerns include asset maintenance (28%) and meeting growing service demands (26%), highlighting the challenge of doing more with less.

Top Priorities for the Year Ahead

Councils are focused on:
- Becoming more data-driven (24%)
- Upskilling staff and transforming processes (each 21%)
- Investing in digital services (18%)

Digital Maturity and Service Reform

Half of councils (50%) are in the planning phase for service and process transformation, with only 9% reporting a mature, continuous improvement framework.
This indicates significant room for capability growth and operational modernisation.

Cybersecurity Preparedness Varies
While 72% feel somewhat or very confident in their ability to recover from a cyber-attack, 27% acknowledge that they are still developing their approach to cyber resilience and would face challenges in an incident scenario.

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