Share your case studies and collaborate with peers to ethically guide AI, integrate citizen feedback into policy, and lead cross-agency efforts for streamlined, inclusive government services.
Define your strategy for modernisation to achieve agility, resilience and innovation.
2026 Speakers coming soon
The Hon. Jihad Dib MP
Minister for Customer Service and Digital Government; Minister for Emergency Services, and Minister for Youth Justice, NSW Government
Ott Velsberg
Government Chief Data Officer, Estonian Ministry of Economic Affairs and Communications
Chris Fechner
Chief Executive Officer, Digital Transformation Agency
Jacky Hodges
Chief Data Officer/Executive Director, Centre for Education Statistics and Evaluation, NSW Department of Education
Suneetha Bodduluri
Chief Technology Officer, Service NSW
Nicholas Davis
Co-Director, UTS Human Technology Institute
Shaun Ruming
Deputy Secretary/Chief People Officer, Department of Education
Emma Jones
Deputy Government Statistician and Deputy Chief Executive for Technology Operations, Commercial & Collections, Stats NZ
Sonia Minutillo
Privacy Commissioner, Information and Privacy Commission NSW
The Digital Services & Customer Experience track is at the heart of redefining public engagement and experiences. It is where inclusivity meets innovation, ensuring that digital services are accessible to every consumer. This stream will showcase how to embed co-design and accessibility into service delivery, creating experiences that are intuitive and user-focused. We delve into the transformative processes that refine customer digital journeys, making every interaction with government services as seamless and personalised as possible, always with a focus on protecting personal data and ensuring privacy.
The Data, Analytics & AI track is the forefront of propelling government decision-making into a new era. Sessions are dedicated to the responsible and strategic use of big data and artificial intelligence to improve service delivery and policy formulation. We’ll explore how ethical data practices and AI can be leveraged to enhance public administration, leading to more predictive and responsive governance. The discussions will focus on generating insights that respect citizens' privacy and foster trust, while enabling a more proactive public sector.
The Future Ready Tech track addresses the critical need for robust and adaptable technology frameworks within the public sector. As we progress towards a more interconnected government, this stream will cover the evolution of IT infrastructure that supports a secure, agile, and integrated approach to service delivery. We’ll unpack the necessary steps to enable legacy infrastructure to better support emerging technologies, and how to enhance operational resilience and facilitate innovative government services, all within a framework that prioritises security and scalable solutions.
Gain valuable insights from keynotes, case studies, and expert panels. Leave with practical strategies and knowledge to apply directly to your agency’s digital transformation journey.
Participate in interactive sessions designed to foster collaboration across agencies. Work together on shared challenges, learn best practices, and explore solutions that drive collective impact.
Meet and connect with fellow government leaders, innovators, and industry experts. Build relationships and grow your professional network with peers dedicated to advancing public service.
Becoming a partner at the Government Innovation Showcase New South Wales offers unique opportunities to connect with decision-makers, showcase innovative solutions, and align with transformative public sector goals. As a partner, you’ll have access to influential government leaders, providing a valuable platform to demonstrate your expertise and contribute to critical conversations on public sector modernisation.
With a focus on the state’s specific needs, partnership enables you to collaborate directly with key players, co-develop solutions for the state’s challenges, and reinforce your commitment to advancing government services in impactful ways.
NSW’s Digital Pulse — Priorities, Barriers and the Next Chapter in Government Transformation
As governments across Australia continue their push toward digital transformation, New South Wales is emerging with a distinctive approach that blends strong intergovernmental collaboration with a renewed focus on workforce capability and systemic reform. Recent polling sheds light on how NSW’s public sector leaders are prioritising change, tackling innovation barriers, and responding to citizen expectations, offering a detailed lens into how the state compares with national trends.
Registration is free for government
