Where practical operations meet pioneering innovation
As we move into 2025 and beyond, building public confidence and trust hinges on delivering smart, simple, and secure services that meet the evolving demands of the NSW public. With AI capabilities rapidly advancing throughout 2024, tighter fiscal constraints, and growing pressure on public services to keep pace with rising expectations, innovation has never been more critical.
The Government Innovation Showcase New South Wales is your opportunity to be at the forefront of this transformation. The event will focus on key themes such as Digital, Data, Future Tech, Customer Experience (CX), People, and Cyber. Designed to enhance public service capabilities, the program will explore strategic growth opportunities within the State and is aligned with key initiatives from the 2024-25 NSW Government budget. We will address how to effectively deliver on the next phase of state priorities, focusing on operational efficiency, AI, digital transformation, and the future of service delivery.
Join us in June 2025 as we collaborate on the strategies that will shape the next era of NSW public service, ensuring we meet public needs with agility, efficiency, and innovation.
This event is now complete
Upcoming events
The Hon. Jihad Dib MP
Minister for Customer Service and Digital Government; Minister for Emergency Services, and Minister for Youth Justice, NSW Government
Ott Velsberg
Government Chief Data Officer, Estonian Ministry of Economic Affairs and Communications
Chris Fechner
Chief Executive Officer, Digital Transformation Agency
Jody Grima
Chief People Officer, NSW Department of Customer Service
Paul James
Secretary for Internal Affairs and Government Chief Digital Officer, Department of Internal Affairs
Emily Mailes
Chief eHealth Strategy Officer, Victorian Department of Health
Paul Doherty
Chief Technology Officer, NSW Premier's Department
Suneetha Bodduluri
Chief Technology Officer, Service NSW
Nicholas Davis
Co-Director, UTS Human Technology Institute
The Digital Services & Customer Experience event is at the heart of redefining public engagement and experiences by 2025. It is where inclusivity meets innovation, ensuring that digital services are accessible to every consumer. This stream will showcase how to embed co-design and accessibility into service delivery, creating experiences that are intuitive and user-focused. We delve into the transformative processes that refine citizens' digital journeys, making every interaction with government services as seamless and personalised as possible, always with a focus on protecting personal data and ensuring privacy.
The Data, Analytics & AI event stands at the forefront of propelling government decision-making into a new era. This event is dedicated to the responsible and strategic use of big data and artificial intelligence to improve service delivery and policy formulation. We’ll explore how ethical data practices and AI can be leveraged to enhance public administration, leading to more predictive and responsive governance. The sessions will focus on generating insights that respect citizens privacy and foster trust, while enabling a more proactive public sector.
The IT Modernisation and Cloud event addresses the critical need for robust and adaptable technology frameworks within the public sector. As we progress towards a more interconnected government, this stream will cover the evolution of IT infrastructure that supports a secure, agile, and integrated approach to service delivery. We’ll discuss how cloud technologies can enhance operational resilience and facilitate innovative government services, all within a framework that prioritises security and scalable solutions.
The Workforce, Skills & Capability event will unpack ‘Future Skills Security - The 2025-2028 Workforce’ and how to enhance NSW Government’s positioning as an employer of choice, map the terrain of anticipated and required skillsets, and avoiding ‘talent leakage’ to keep public sector skills inhouse. We’ll also explore the evolving intersection between people and AI/technology, and how to align the two for the greatest efficiency, excellence, and productivity. We’ll also discuss how to develop more sophisticated referring of talent, creating pathways for progression between Agencies, and working more collaboratively with HR data, while sense-checking creative and effective recruitment strategies.
Gain valuable insights from keynotes, case studies, and expert panels. Leave with practical strategies and knowledge to apply directly to your agency’s digital transformation journey.
Participate in interactive sessions designed to foster collaboration across agencies. Work together on shared challenges, learn best practices, and explore solutions that drive collective impact.
Meet and connect with fellow government leaders, innovators, and industry experts. Build relationships and grow your professional network with peers dedicated to advancing public service.
Becoming a partner at the Government Innovation Showcase New South Wales offers unique opportunities to connect with decision-makers, showcase innovative solutions, and align with transformative public sector goals. As a partner, you’ll have access to influential government leaders, providing a valuable platform to demonstrate your expertise and contribute to critical conversations on public sector modernisation. With a focus on the state’s specific needs, partnership enables you to collaborate directly with key players, co-develop solutions for the state’s challenges, and reinforce your commitment to advancing government services in impactful ways.
Members can catch up on more content from the event in the event forum
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