Next-Gen Government: Digital, AI & the Future – Built on Trust
Event steering committee
Chris Fechner
Chief Executive Officer, Digital Transformation Agency
Thomas Ryan
First Assistant Commissioner, Organisational Transformation, Australian Electoral Commission
Justine Hall
General Manager, Customer Experience, IP Australia
Adele Marshall
Director, Human Centred Design, Department of Health and Aged Care
Joe Smith
Assistant Secretary, Department of Home Affairs
Chris Fechner
Chief Executive Officer, Digital Transformation Agency
Thomas Ryan
First Assistant Commissioner, Organisational Transformation, Australian Electoral Commission
Justine Hall
General Manager, Customer Experience, IP Australia
Adele Marshall
Director, Human Centred Design, Department of Health and Aged Care
Joe Smith
Assistant Secretary, Department of Home Affairs
Public Sector Network is proud to present the Government Innovation Showcase Federal, supported by our official partner the Digital Transformation Agency, as part of Government Innovation Week.
To progress into 2026 and beyond with customer confidence and trust in healthy tact, the Australian Public Service needs to remain at the forefront of delivering services in line with customer demands.
With the progressive Data and Digital Government Strategy set to deliver simple, secure and connected public services for all people and business through world class data and digital capabilities by 2030, and the more recent launch of the Australian Government AI Assurance Framework, it is critical Australian Government Agencies pull together to innovate and power next-gen digital, CX, data, AI, and skills capability.
Under the pressure to keep pace with rapidly progressing AI capabilities, and to meet evolving customer needs within tighter fiscal and budget constraints, innovating effectively, strategically, and responsibly has arguably never been as crucial.
Spanning AI, Digital, Data, IT, CX, People, and Cyber, the Government Innovation Showcase Federal, aims to help guide and facilitate this significant, ongoing undertaking. Federal Government leaders and influencers will converge to collaborate and assess emerging requirements, 2026 public service priorities, and explore the most effective approach to harness the next wave of opportunity within AI, digital, operational efficiency, and service experience – and ultimately cater to customer needs, in the way they need.
This event is now complete
Upcoming eventsShare your case studies and collaborate with peers to ethically guide AI, integrate citizen feedback into policy, and lead cross-agency efforts for streamlined, inclusive government services.
Discover best practices for implementing predictive analytics, ensuring data security, and the leading AI projects that drive efficiency and optimise service delivery.
Explore ways to improve digital service accessibility, enhance user-centered design, and engage citizens through inclusive and interactive platforms.
Explore how to unlock the potential of talent to deliver the next generation of public service and exchange best practice methodologies with your peers.
Define your strategy for modernisation to achieve agility, resilience and innovation.
The Data, Analytics and AI track stands at the forefront of propelling government decision-making into a new era. Dedicated to the responsible and strategic use of data and artificial intelligence to improve service delivery and policy formulation, we’ll explore how ethical data practices and AI can be leveraged to enhance public administration. The sessions will focus on generating insights that respect citizen privacy and foster trust, while enabling a more proactive public sector.
The Digital Services and Customer Experience track focuses on strengthening customer connections through digital innovation and intuitive service experiences. It will explore how to design simple, inclusive, and accessible services that meet diverse needs, and how to harness emerging technology/AI capabilities to transform interactions, accuracy and speed, while retaining customer trust.
Unlock talent potential to shape the next generation of public service. Join the Workforce, Skills and Capability track where we will dive into how to navigate the talent lifecycle, enhance retention, and keep skills in-house by improving employee experience. Align people and AI/technology, using data-driven workforce planning to boost efficiency, productivity, and adaptability.
Gain valuable insights from keynotes, case studies, and expert panels. Leave with practical strategies and knowledge to apply directly to your agency’s digital transformation journey.
Participate in interactive sessions designed to foster collaboration across agencies. Work together on shared challenges, learn best practices, and explore solutions that drive collective impact.
Meet and connect with fellow government leaders, innovators, and industry experts. Build relationships and grow your professional network with peers dedicated to advancing public service.
Becoming a partner at the Government Innovation Showcase Federal offers unique opportunities to connect with decision-makers, showcase innovative solutions, and align with transformative public sector goals. As a partner, you’ll have access to influential government leaders, providing a valuable platform to demonstrate your expertise and contribute to critical conversations on public sector modernisation. With a focus on the country's specific needs, partnership enables you to collaborate directly with key players, co-develop solutions for the state’s challenges, and reinforce your commitment to advancing government services in impactful ways.
