Tue 24 Mar 2026
View event detailsRegistration and Networking
8:00 AM - 8:45 AM (45 mins)
Welcome from Public Sector Network
8:50 AM - 9:00 AM (10 mins)
Opening from Event Chair
9:00 AM - 9:10 AM (10 mins)
Ministerial Address
9:10 AM - 9:20 AM (10 mins)
Secretaries' Discussion
9:20 AM - 9:40 AM (20 mins)
Partner Perspective
9:40 AM - 10:00 AM (20 mins)
Executive Panel: The Digital Citizen of 2030 - Thinking Ahead to Prioritise Now.
10:00 AM - 10:30 AM (30 mins)
- Strategic foresight - preparing for service expectations of 2030: which emerging technologies can we use that will return the biggest gains?
- Building on the foundation and successes to date for AI-ready government: what are the key capabilities required before AI can progress further in Victorian government?
- Striking the balance between innovation with risk to ensure progress and retain trust
- Strengthening cross-agency and cross-sector collaboration: delivering more integrated and citizen-focused services
Partner Perspective
10:30 AM - 10:50 AM (20 mins)
Morning Tea & Networking
10:50 AM - 11:20 AM (30 mins)
Welcome from Track Chair
11:20 AM - 11:30 AM (10 mins)
Welcome from Track Chair
11:20 AM - 11:30 AM (10 mins)
Welcome from Track Chair
11:20 AM - 11:30 AM (10 mins)
Ushering in the Next Phase of Digital Capability for Victoria Police - Advancing the Modernisation Agenda into 2026-2027
11:30 AM - 11:50 AM (20 mins)
- The 2026-2028 requirements for a digitally advanced Victoria Police - enhancing community confidence and retaining trust
- Leveraging new technology innovations, better ways of working and upskilling the workforce
- Focusing on needs and feedback-driven innovation
- How can we better use technology to improve frontline operations and service delivery
Hype vs Reality – Lessons Learnt in AI Integration.
11:30 AM - 11:50 AM (20 mins)
Reducing Admin Burden: AI for Internal Operations in the Public Sector
11:30 AM - 11:50 AM (20 mins)
Partner Perspective
11:50 AM - 12:10 PM (20 mins)
Partner Perspective
11:50 AM - 12:10 PM (20 mins)
Partner Perspective
11:50 AM - 12:10 PM (20 mins)
Next-Gen CX Innovation within Transport, Health and Education - Successful Initiatives Shaping the Future of Victorian Public Service Delivery Leading into 2027-2028
12:10 PM - 12:40 PM (30 mins)
- Designing and delivering seamless CX: Improving integrated transport services within Victoria Transport
- Virtual Health 2.0: Evolving digital patient-centred care and accessibility
- Next-Gen education: AI, personalised learning, and becoming a future ready education system
- The next frontier of capability within CX – what are the critical considerations, priorities and opportunities leading into 2026-2027
- Transforming Frontline Services in Human-Centred Ways - Assessing where AI tools have improved service quality and responsiveness
- How to maintain empathy, privacy, and equity in frontline service delivery
Privacy, Data Governance, Transparency and Trust
12:10 PM - 12:40 PM (30 mins)
- Building trust and transparency in AI: How can we embed responsible and transparent AI governance in public sector workflows?
- Respecting and protecting privacy rights - what needs to be done to ensure we retain public trust?
- The criticality of good data governance when it comes to realising the full potential of AI
- Adhering to guardrails, guidance and frameworks
- The importance of culture when it comes to AI values and ethics
- Balancing efficiency gains with the need for fairness, data privacy, and explainability in decision automation
AI Accelerated – Tangible Use Cases, Practical Applications, and Victorian Success Stories
12:10 PM - 12:40 PM (30 mins)
- Tangible use cases – unpacking AI journeys, successes and pitfalls to date
- Copilot is not your AI strategy: What should you be doing in parallel?
- AI skillsets in a government context – applying AI within broader policy and governance requirements
- Reframing staff relationships with AI for trust, accuracy and productivity – and keeping up with expectations
- Strategies for securing long-term value and cross-agency impact
Partner Perspective
12:40 PM - 1:00 PM (20 mins)
Partner Perspective
12:40 PM - 1:00 PM (20 mins)
Partner Perspective
12:40 PM - 1:00 PM (20 mins)
Leapfrogging the Customer Experience – Bold Moves for Better Government Service Delivery
1:00 PM - 1:20 PM (20 mins)
- How can we leapfrog the CX using the advancing technologies that we now have in our toolkit
- What emerging technology will get us the most gains?
- Regulation: could we leapfrog using generative AI, unstructured data, natural language processing?
- Are we using the full potential of the tools we currently have?
- What should the 10-20 year view of public service be, and what are the ways citizens are going to want to engage with government in 10 years?
What makes AI work? Assessing Emerging Business Demands and Requirements for IT to Support CX, Digital, Data and AI.
1:00 PM - 1:20 PM (20 mins)
- Getting IT ready for future business demands: What is the future we see from a technology point of view and what will IT platforms need to look like?
- Understanding the business goals and backtracking the IT strategy and requirements to be future ready
- How will IT need to change how it engages with business
- How to generate and position successful business cases to secure investment for IT requirements
- Supporting CX and accessibility: How can we work within the confines of legacy infrastructure to deliver on demands
People + AI: Building the Future Public Sector Workforce
1:00 PM - 1:20 PM (20 mins)
- Future Workforce Readiness: Assessing workforce trends that are materialising, how are people starting to use AI, and what skills are required/missing
- Explore how AI is being used to augment—not replace—public servants, supporting smarter decisions and reducing burnout.
- Unpacking where AI tools have improved productivity by assisting, not automating, frontline roles
- Co-designing AI solutions with staff input to empower and improve trust, relevance, and uptake
- Upskilling for AI: Equipping public sector teams to work smarter – reducing fear and increasing engagement for AI-enabled workflows through targeted digital and data capability building
- Striking the right balance between automation, oversight, and workforce confidence
Lunch & Networking in the Expo
1:20 PM - 2:20 PM (60 mins)
Table 1: AI in Operations: Automating the Mundane, Elevating the Strategic
2:20 PM - 3:20 PM (60 mins)
- Where can automation and AI bring the most value in government service delivery?
- How do we balance efficiency gains with accountability and transparency?
Table 2: Building Digital and Data Capability Across the Public Sector Workforce
2:20 PM - 3:20 PM (60 mins)
- What skills and cultural shifts are required for government to truly become “digital-first”?
- How do we support and incentivize continuous learning in AI, data literacy, and digital service design?
Table 3: Citizen Trust in the Age of Digital Government
2:20 PM - 3:20 PM (60 mins)
- How do we maintain and grow citizen trust while expanding digital and AI use?
- What transparency, consent, and data usage principles are needed?
Table 4: Service Experience 2.0: Redesigning CX with AI and Automation
2:20 PM - 3:20 PM (60 mins)
Table 5: From Pilots to Platforms: Scaling Innovation Across Government
2:20 PM - 3:20 PM (60 mins)
- How do we move beyond successful proofs-of-concept to enterprise-level adoption?
- What enablers (people, process, tech) are needed to sustain innovation at scale?
Table 6: Predictive Government: Using Data to Anticipate, Not Just React
2:20 PM - 3:20 PM (60 mins)
Table 7: Designing Future-Ready Digital Infrastructure
2:20 PM - 3:20 PM (60 mins)
- How should we design digital foundations that are resilient, modular, and adaptable?
- What’s the roadmap to retiring legacy systems without disrupting critical services?
Tabe 8: Designing and Delivering a Next-Gen Contact Centre
2:20 PM - 3:20 PM (60 mins)
Table 9: Digital Twin Technology: Creating Virtual Models for Real-Time Decision Making
2:20 PM - 3:20 PM (60 mins)
- How can digital twins enhance planning and delivery across transport, environment, and infrastructure?
- What governance, data quality, and ethical issues arise?
Table 10: Modernising Legacy Infrastructure to Support Future Tech Innovation
2:20 PM - 3:20 PM (60 mins)
Leveraging AI for Enhanced Productivity, Efficiency, and Accuracy
2:20 PM - 3:20 PM (60 mins)
Table 12: Digital Inclusion and Accessibility by Design: Making Tech Work for Every Victorian
2:20 PM - 3:20 PM (60 mins)
- The 2026-2028 requirements for an accessible public service – how do we ensure that digital transformation doesn’t leave vulnerable communities behind?
- Putting the citizen first: codesign and HCD to identify problems that really need solving and deliver more inclusive digital services
Table 13: Data Ethics in Practice: Turning Principles into Action
2:20 PM - 3:20 PM (60 mins)
- How do we translate high-level data ethics into day-to-day decisions?
- What are effective models for ethical review of AI and data projects?
Table 14: Open Data 2.0: From Transparency to Transformation
2:20 PM - 3:20 PM (60 mins)
- How can we move beyond basic open data portals to actionable, high-impact data use?
- What partnerships and platforms are needed to unlock value from public data?
Table 15: Tech for Frontline Impact: Putting Tools in the Hands of Public-Facing Staff
2:20 PM - 3:20 PM (60 mins)
- How can we design digital tools that genuinely support — not hinder — frontline service workers?
- What feedback loops are needed to ensure continuous improvement from those on the ground?
Executive Panel: Creating A Modern, Relevant and Trustworthy Victorian Public Service: Fostering A "Future-Ready" Workforce in the AI Era
3:20 PM - 3:45 PM (25 mins)
- The evolving public service: how AI is reshaping government operations, roles and potential into 2026/2027 and how staff can work most strategically and collaboratively with AI
- Building a future-ready workforce & reskilling for the AI era: Developing and recruiting the required skills for 2026-2030.
- The new workforce: Aligning people and AI - what tasks should stay with people, and which with technology?
- Navigating the skills shortage: How can we work collaboratively across agencies to attract and retain talent, and better utilise resources?
- Culture and change management in the AI era
- Bridging the digital skills gap in government
AI Governance – How to Get it Right.
3:50 PM - 4:05 PM (15 mins)
- Navigating risk and AI innovation in the public sector
- Achieving governance that fosters innovation and progress, while proportionately managing risk
- Understanding the nature of risks and ‘leading with your chin’ – what are the most important to mitigate?
- Adaptive AI governance, sandpits, use case pipeline and AI risk councils
- What are the most critical vulnerabilities introduced by AI that government should be proactively addressing?
Closing Remarks - Event Chair
4:05 PM - 4:15 PM (10 mins)
Networking Drinks
4:15 PM - 5:15 PM (60 mins)
Event Close
5:20 PM - 5:20 PM (0 mins)
