Wed 10 Sep 2025
View event detailsRegistration & Breakfast
7:30 AM - 8:30 AM (60 mins)
Welcome from Chair
8:30 AM - 8:45 AM (15 mins)
Embracing Innovation: Ontario’s Digital Transformation Roadmap
8:45 AM - 9:00 AM (15 mins)
Leveraging Emerging Technologies for Public Sector Efficiency
9:00 AM - 9:20 AM (20 mins)
- Streamlining services to boost efficiency
- Ensuring transparency and secure processes
- Enhancing scalability and flexibility in operations
Enhancing Citizen Services through Digital Innovation
9:20 AM - 9:40 AM (20 mins)
- Personalizing citizen services using AI
- Expanding access through user-friendly platforms
- Enhancing service quality with insights from data analytics.
The Role of Technology in Enhancing Citizen Experience
9:40 AM - 10:10 AM (30 mins)
- How can emerging technologies like AI and data analytics improve the personalization of citizen services?
- What challenges do governments face in integrating digital tools to enhance the citizen experience across multiple platforms?
- How can public sectors ensure that digital innovations remain inclusive and accessible to all citizens?
AI-Powered Public Services: Revolutionizing Efficiency and Citizen Satisfaction
10:10 AM - 10:30 AM (20 mins)
- Automating routine tasks with AI to increase efficiency in public service delivery
- Using AI-driven insights to enhance citizen satisfaction through personalized services
- Reducing wait times and improving response accuracy with AI-powered virtual assistants
Refreshment Break
10:30 AM - 11:10 AM (40 mins)
Chair Opening
11:10 AM - 11:20 AM (10 mins)
Chair Opening
11:10 AM - 11:20 AM (10 mins)
Chair Opening
11:10 AM - 11:20 AM (10 mins)
Chair Opening
11:10 AM - 11:20 AM (10 mins)
Designing Inclusive Digital Platforms
11:20 AM - 11:40 AM (20 mins)
- Ensuring accessibility by meeting standards for all users
- Designing simple interfaces for diverse digital literacy levels
- Using feedback from marginalized communities to enhance inclusivity
Ethical AI: Balancing Innovation and Public Trust
11:20 AM - 11:40 AM (20 mins)
- Learn strategies to ensure ethical transparency in AI development.
- Understand methods to identify and address biases in AI systems.
- Discover how to align AI innovation with public trust and societal values.
Innovating Public Sector IT: Embracing Emerging Technologies for Enhanced Governance
11:20 AM - 11:40 AM (20 mins)
- Implementing AI, blockchain, and cloud technologies to modernize governance
- Enhancing decision-making and operational efficiency through real-time data analytics
- Strengthening cybersecurity to protect digital public infrastructure and citizen data
Building Inclusive Digital Futures: Strategies for Equity and Inclusion in Government Technology
11:20 AM - 11:40 AM (20 mins)
- Gain insights into designing equitable and inclusive government tech solutions.
- Learn strategies to bridge digital divides and ensure accessibility.
- Explore best practices for fostering diversity in digital transformation initiatives.
Enhancing Citizen Engagement Through Digital Channels
11:40 AM - 12:10 PM (30 mins)
- Utilizing social media and digital platforms to increase citizen participation and feedback in government services
- Streamlining communication with citizens through mobile apps, online portals, and AI-driven chatbots
- Ensuring inclusivity in digital engagement by addressing accessibility and digital literacy challenges across communities
AI Ethics in Action: Balancing Innovation and Accountability in Government
11:40 AM - 12:10 PM (30 mins)
- How can governments implement AI systems that are both innovative and ethically responsible?
- What frameworks ensure accountability and fairness in public sector AI applications?
- How can transparency in AI decision-making build public trust in government technologies?
Overcoming Challenges in IT Modernization Projects
11:40 AM - 12:10 PM (30 mins)
- Managing legacy system integration while ensuring minimal disruption to ongoing services
- Addressing budget constraints and securing stakeholder buy-in for long-term IT modernization efforts
- Mitigating cybersecurity risks and ensuring data integrity during large-scale IT transformations
Upskilling the Workforce for the Digital Age
11:40 AM - 12:10 PM (30 mins)
- Developing continuous learning programs to equip employees with emerging digital skills like AI, data analytics, and cybersecurity
- Addressing the digital skills gap through partnerships between government, private sector, and educational institutions
- Promoting a culture of adaptability and lifelong learning to ensure the workforce remains agile in a rapidly changing digital landscape
Next-Gen Customer Experience Solutions
12:10 PM - 12:30 PM (20 mins)
- Using AI to deliver personalized customer interactions
- Creating seamless experiences with omnichannel strategies
- Applying real-time data to predict and meet customer needs
AI Tools for Data-Driven Governance
12:10 PM - 12:30 PM (20 mins)
- Using AI to analyze large datasets and inform policy decisions
- Automating routine tasks to improve efficiency in governance
- Enhancing predictive capabilities to forecast public needs and trends
Integrating Legacy Systems with Modern Technologies
12:10 PM - 12:30 PM (20 mins)
- Implementing APIs to bridge legacy systems with modern platforms
- Using middleware to enable smooth integration between old and new technologies
- Gradually modernizing core functions while maintaining legacy system stability
Leveraging Technology for Recruitment, Retention, and Employee Engagement
12:10 PM - 12:30 PM (20 mins)
- Using AI to streamline recruitment by identifying top candidates
- Offering digital learning tools to improve retention through upskilling
- Implementing engagement platforms for real-time feedback and collaboration
Networking Lunch
12:30 PM - 1:30 PM (60 mins)
Harnessing Digital Innovation: Transforming Citizen Experiences with Agile Government Services
1:30 PM - 1:50 PM (20 mins)
- Using agile frameworks to quickly deploy and improve citizen services
- Enhancing accessibility through user-focused digital tools
- Personalizing services with data-driven insights
Building Smarter Governments: Leveraging Data Science for Better Services
1:30 PM - 1:50 PM (20 mins)
- Using data science to anticipate citizen needs and proactively deliver services
- Enhancing engagement by analyzing citizen behavior and feedback in real-time
- Personalizing interactions based on data-driven insights to improve citizen satisfaction
Driving IT Modernization: Strategies for Enhancing Public Sector Efficiency and Innovation
1:30 PM - 1:50 PM (20 mins)
- Streamlining operations through cloud adoption and automation to boost efficiency and reduce costs
- Enhancing service delivery by modernizing legacy systems with new technologies like AI and data analytics
- Fostering innovation through agile development and cross-departmental collaboration on IT projects
Employee Engagement in the Digital Era
1:30 PM - 1:50 PM (20 mins)
Innovative Tools for Digital Service Improvement
1:50 PM - 2:10 PM (20 mins)
- Leveraging AI-powered chatbots to provide faster, more efficient customer support
- Using data analytics to continuously monitor and optimize digital services
Advanced Analytics Solutions for Public Sector
1:50 PM - 2:10 PM (20 mins)
- Using predictive analytics to improve decision-making and optimize resource allocation
- Leveraging data visualization tools to enhance transparency and citizen engagement
- Employing real-time analytics for proactive service delivery and issue resolution
Best Practices for Seamless Cloud Migration in the Public Sector
1:50 PM - 2:10 PM (20 mins)
- Conducting a comprehensive assessment of existing infrastructure before starting migration
- Explore phased migration strategies to minimize disruptions and manage risks effectively
- Highlight critical data governance and security practices needed to ensure compliance during cloud adoption
Leveraging AI and Analytics for Talent Management
1:50 PM - 2:10 PM (20 mins)
- Automating recruitment with AI for faster, data-driven hiring
- Using predictive analytics to identify talent gaps and future workforce needs
- Personalizing employee development plans with AI-driven insights
From Reactive to Proactive: Anticipating Citizen Needs in a Digital Era
2:10 PM - 2:30 PM (20 mins)
- Discover how predictive analytics can transform service delivery into proactive citizen support.
- Learn strategies for leveraging real-time data to anticipate and address public needs.
- Explore the role of advanced digital tools in building seamless, anticipatory service models.
Data-Driven Decision Making: Bridging the Gap Between Analytics and Policy Implementation
2:10 PM - 2:30 PM (20 mins)
- Leverage analytics to create evidence-based, impactful policies for better governance.
- Strategies to integrate data insights across departments for cohesive decision-making.
- Explore how actionable analytics can translate into measurable improvements in public service delivery.
reaking Free from Legacy Systems: Charting a Practical Path to Government Modernization
2:10 PM - 2:30 PM (20 mins)
- Explore practical strategies to transition from legacy systems to modern IT infrastructures.
- Learn how to ensure seamless data migration and minimize service disruptions during modernization.
- Discover best practices for aligning IT modernization with scalability, security, and citizen-focused services.
Building the Government Workforce of the Future: Skills, Resilience, and Adaptability
2:10 PM - 2:30 PM (20 mins)
- Learn strategies to upskill public sector employees for a digitally-driven government.
- Discover approaches to fostering adaptability and resilience in the face of rapid technological change.
- Explore frameworks for attracting and retaining diverse, tech-savvy talent in the public sector.
Leveraging AI and Automation for Personalized Public Services
2:30 PM - 2:50 PM (20 mins)
- Using AI to personalize public services based on citizen data
- Automating tasks to improve service speed and efficiency
- Applying machine learning to enhance service personalization
Data Integration and Management Platforms for Seamless Collaboration
2:30 PM - 2:50 PM (20 mins)
- Integrating data across platforms to enable seamless collaboration between departments
- Using centralized data management tools to improve data accessibility and sharing
- Ensuring real-time data updates for more effective inter-agency collaboration
Enhancing Security and Compliance in IT Modernization Projects
2:30 PM - 2:50 PM (20 mins)
- Strengthening security protocols to protect data during modernization
- Ensuring compliance through continuous monitoring and audits
- Using encryption and access controls to secure sensitive information
Integrating Technology for Better Employee Experience
2:30 PM - 2:50 PM (20 mins)
- Using digital tools to streamline workflows and boost efficiency
- Personalizing support with AI-driven platforms
- Enhancing collaboration with real-time communication tools
Future Trends in Digital Government
2:50 PM - 3:20 PM (30 mins)
- How can emerging technologies like AI and blockchain shape the future of citizen services in digital government?
- What role will data privacy and cybersecurity play as governments adopt more digital solutions?
- How can governments ensure digital inclusivity while embracing rapid technological advancements?
Data Governance and Privacy
2:50 PM - 3:20 PM (30 mins)
- How can governments ensure effective data governance while maintaining transparency and privacy?
- What strategies can be used to balance innovation and privacy in the era of big data?
- How can public institutions address the challenges of cross-border data governance and compliance?
The Role of Emerging Technologies in Modern Government
2:50 PM - 3:20 PM (30 mins)
- How can governments leverage AI and automation to improve efficiency and service delivery?
- What are the key challenges in adopting emerging technologies like blockchain and IoT in public sector governance?
- How can modern governments ensure ethical use of emerging technologies while maintaining transparency and public trust?
Leadership and Change Management in the Digital Era
2:50 PM - 3:20 PM (30 mins)
- How can leaders effectively drive digital transformation while managing resistance to change?
- What leadership qualities are essential for guiding organizations through rapid technological advancements?
- How can leaders foster a culture of adaptability and innovation in the face of constant digital disruption?
Closing Remarks
3:20 PM - 3:30 PM (10 mins)
Closing Remarks
3:20 PM - 3:30 PM (10 mins)
Closing Remarks
3:20 PM - 3:30 PM (10 mins)
Closing Remarks
3:20 PM - 3:30 PM (10 mins)
Networking Reception
3:30 PM - 4:30 PM (60 mins)
Ready to register?
Registration is free for government