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The scale and complexity of emergencies in large cities require speed, precision, and adaptability. FDNY is driving transformation by integrating data, mobile technology, and cloud platforms to strengthen decision-making and improve operational resilience. This session will show you how to apply new approaches to modernize your emergency response and optimize resources in real time.

• Improve coordination by adopting mobile-first technologies that streamline field-to-command communication
• Increase situational awareness through real-time data integration across platforms
• Adapt response strategies by leveraging cloud-based tools for scale and resilience
• Advance operational readiness by aligning technology investments with frontline needs

Public trust depends on transparency, but achieving it requires more than just compliance— it demands a customer-first mindset. By integrating business goals with IT strategies and embracing agile principles, public sector organizations can build systems that serve both internal needs and public expectations.

This session will explore how Washington State is applying customer-driven approaches to enhance transparency, ensuring that technology, policy, and service delivery align with the needs of residents.

• Differentiate your agency in the public sector by adopting private-sector best practices
• Align business goals with IT strategies to create more transparent and efficient services
• Apply agile principles to improve responsiveness and accountability
• Learn how the Public Disclosure Commission embeds transparency into every decision and initiative

Through a combination of algorithmic advances, increased computational power, and a deeper understanding of human cognition, AI/ML (Artificial Intelligence/Machine Learning) is expected to continuously refine its own capabilities and knowledge, and achieve AGI/ASI (Artificial General/Super Intelligence) and Superintelligence capabilities. Sophisticated Human-AI (HAI) co-creation or co-design strategies are being designed to make these discoveries faster, better, and more accurate. New York is home to some of the country’s most forward-thinking AI research, but the real value comes when these ideas solve real-world problems. This session will show you how to apply new approaches you can turn academic research into high-impact solutions for public service.

• Bridge the gap between academic innovation and operational delivery
• Collaborate with agencies to improve public health, safety, and transit
• Measure success in deploying AI to solve social challenges

As cyber threats grow more sophisticated, state agencies must protect critical systems while balancing limited resources. This session will show how New York’s Security Shared Services model strengthens resilience, reduces duplication, and transforms cybersecurity into a unified statewide capability.

• Advance efficiency and resilience through shared services that unify cybersecurity efforts
• Highlight success stories and measurable impacts from New York’s Security Shared Services program
• Overcome adoption and change management barriers to foster agency-wide participation
• Prepare for AI-driven threats and evolving risks with a scalable, collaborative model

Modernizing IT systems is critical for governments seeking to enhance efficiency, improve service delivery, and strengthen cybersecurity. Outdated infrastructure can slow down operations, increase costs, and expose agencies to security risks — making IT transformation a strategic necessity.

This session will explore practical strategies for upgrading legacy systems, integrating emerging technologies, and streamlining digital services to build agility, resilience, and effective risk mitigation across government operations.

Discussion Points:

• Identify key barriers to IT modernization and effective approaches to overcome them
• Explore strategies to integrate cloud, AI, and automation into government operations
• Strengthen cybersecurity resilience while modernizing legacy systems
• Enhance cross-agency collaboration through better data and technology integration
• Leverage GIS technology to improve decision-making, service delivery, infrastructure planning, and risk mitigation

Scot Barker

Chief Innovation Officer, City of Burlington

Balakrishnan Prabhakaran

Director, AI Plus Institute; Empire Innovation Professor, University at Albany - SUNY

Stacey Carswell

Government Engagement Director, GovRAMP

Mark Franklin Moderator

New York State Client Leader, IBM

Digital equity is essential as agencies modernize services and adopt new technologies. Without intentional strategies, the digital divide risks leaving vulnerable communities behind and limiting the impact of innovation. This session explores practical approaches for designing inclusive services that expand access, improve outcomes, and build trust across diverse populations.

• Align digital equity strategies with modernization initiatives in transportation and other critical services
• Improve service delivery through inclusive design and accessibility in all public-facing systems
• Maximize technology investments so rural, urban, and transit-reliant communities benefit equally
• Strengthen cross-sector collaboration to close gaps in access, mobility, and digital capability

Rafail Portnoy

Chief Technology Officer, State of NY Metropolitan Transportation Authority

Jessica Houle

Director, Digital Service, New York State Office of General Services

Bill Greeves Moderator

Industry Executive Advisor, SAP

Roundtable 1: Strategies for Legacy Systems Modernization in Government Agencies by Sookie Pyo, Enterprise Account Executive, BOX

Roundtable 2: The Dawn of Agentic AI by Jeff Walker, Principal, Deloitte

Roundtable 3: Building Resilient State Agencies for the Future by Bill Greeves, Executive Advisor SAP

Roundtable 4: Delivering Secure, Human-Centered Digital Services in the Big Beautiful Bill Era by Scott Hartman, Director of Sales– Government, Genesys

Roundtable 5: Evolution of AI in the Public Sector by Sean Grogan, Senior Account Executive, State & Local Government, CompTIA

Roundtable 6: Transforming Public Service: How Emerging Technologies Are Redefining Citizen Engagement by Mark Franklin, Client leader, IBM

Roundtable 7: Mission Possible: Turning a $90M IT Modernization into a Public Service Win by Michael Donahue, Global Field CTO, Hitachi

Roundtable 8: Resilience in the Face of DNS Disruptions: Lessons from the Amazon Outage by Ryan Ettl, Product Sales Security Specialist, Infoblox

Roundtable 9: Identity and Access in the Field Enabling Secure and Flexible Workflows for Government Teams by Rich Gazza, Director of Commercial Sales, Imprivata

Session Overview

In today’s public sector, risk management is no longer confined to compliance checklists or annual audits—it’s a shared responsibility that shapes every agency’s ability to deliver safe, effective, and accountable services. This session brings together New York State’s leading internal control officers, auditors, compliance experts, and risk managers for a practical, forward-looking conversation on building a connected risk ecosystem across government.

Explore how to integrate internal control, audit, and enterprise risk management (ERM) into a single, strategic framework. Drawing on real experiences from agencies attendees will discuss how to gain executive buy-in, strengthen collaboration across silos, and turn risk data into actionable insight.

By attending, participants will:

• Hear proven approaches to aligning risk, audit, and compliance functions.
• Discover how to use ERM to drive strategic planning, not just regulatory reporting.
• Gain tools and templates that can be adapted within their own agencies.
• Build valuable peer connections to continue learning after the event.

Agenda

2:20pm Welcome from the Moderators

David Leather, Director of Internal Controls and Risk Management, New York State Thruway Authority

Wileen Chick, Counsel for the Office of Compliance, Risk, Innovation & Strategic Planning, Office of General Counsel, New York State Department of Environmental Conservation

2:25pm Fireside Chat: From Structure to Strategy: Building and Maturing Enterprise Risk Governance Across New York State Agencies

As New York’s public sector evolves, so too must its approach to risk. This fireside chat will explore how agencies can move beyond compliance and build resilient, strategically aligned risk cultures.

Drawing on real-world examples from across the state — including Stony Brook University’s “hamburger” model of shared governance and the ERM maturation continuum — speakers will unpack how to create a practical structure for collaboration and a clear roadmap for growth.

Whether your agency is just beginning its ERM journey or refining a mature program, this session will deliver actionable insights on:

• Structuring effective cross-functional governance for risk, audit, and compliance.
• Building executive buy-in and trust across organizational silos.
• Assessing your agency’s current maturity and identifying next steps.

2:40pm Interactive Roundtable Discussion

Attendees will split into groups at their tables and agree to discuss one of the following topics and questions. Afterwards, they will share a summary of their discussion with the broader group.

• Topic 1 – Breaking Silos: What practical ways can audit, internal control, and risk functions coordinate without losing independence?
• Topic 2 – Executive Buy-In: How have you successfully gained leadership attention? What messages (or crises) resonate most?
• Topic 3 – Technology and Tools: How can agencies share data or platforms (e.g., Teammate, Excel, dashboards) while keeping “church and state” separate?
• Topic 4 – Workforce and Knowledge Risk: How can we address staff turnover, skill loss, and succession gaps through ERM thinking?

3:05pm Feedback From the Groups

3:15pm Closing Summary from the Chair and Action Items