This event is now complete
Thu 09 Oct 2025
View event detailsRegistration & Networking
7:30 AM - 8:45 AM (75 mins)
Room 105 & 106
Welcome from Public Sector Network
8:45 AM - 8:55 AM (10 mins)
Room 105 & 106
Opening Remarks from the Chair
8:55 AM - 9:05 AM (10 mins)
Room 105 & 106
Alberta's AI Journey
9:05 AM - 9:35 AM (30 mins)
Room 105 & 106
Harnessing Emerging Technologies and AI for a Digital Future
9:35 AM - 9:55 AM (20 mins)
- From Generative AI to computer vision, explore how advanced technologies and AI are transforming public service
- Discuss the current landscape of AI and GenAI in domains such as education, healthcare, transportation, and emergency management.
- Review success stories of public services organizations around the world that are helping build a trusted society using advanced technologies and AI
Room 105 & 106
Redesigning Public Services: Blending Innovation, Digital Engagement, and Design to Improve Outcomes
9:55 AM - 10:30 AM (35 mins)
Governments are reimagining how they deliver public services to meet the demands of a digitally connected, diverse, and discerning public. Today’s citizens expect not only efficiency and accessibility but also personalized and inclusive interactions through the digital channels they use daily.To meet these expectations, public sector leaders must integrate digital innovation, design thinking, and data-driven strategies with real-world collaboration and community partnerships.
This panel will explore how agencies can modernize service delivery by aligning technological tools with human-centred values—improving trust, responsiveness, and impact across all touchpoints.
- Leverage digital tools and data to streamline and personalize services
- Partner across sectors to reduce barriers and expand access
- Embed design and lived experience into service planning
- Adopt multi-channel strategies to engage diverse communities
- Build trust through transparency and two-way digital communication
- Develop scalable service models that adapt to changing needs
Resilience by Design: Global Insights into Systems-Led Change
10:30 AM - 10:50 AM (20 mins)
Across the globe, the transformation imperative in government is clear: the future demands personalized, proactive, and seamless public services. But while the destination is known, the path forward often isn’t. Too many transformation efforts stall—not because of lack of ambition, but because they haven’t built the conditions to withstand the inevitable headwinds of change. So what does it take to create those conditions?
In this interactive keynote, we'll share insights from PwC’s global study of 300+ public sector transformation leaders across 25+ jurisdictions. She’ll unpack the critical success factors behind systems-led, human-centred change, preview early benchmarking results—including how Canada compares globally—and spotlight standout stories of governments leading the way. Anchored in PwC’s Resilient Transformation Model, this session offers a fresh look at global trends, leading practices, and what it takes to build transformation resilience.
Expo Room 101 to 104
Morning Tea Break
10:50 AM - 11:30 AM (40 mins)
Expo Room 101 to 104
Copilot Unplugged: From Chat to Enterprise AI
10:50 AM - 11:05 AM (15 mins)
Copilot Chat vs. M365 Copilot
- Copilot Chat offers a free, secure web-based AI chat experience.
- M365 Copilot provides deeper integration with Microsoft 365 apps and Graph data for personalized assistance
Agentic AI Capabilities
- Users can build, manage, and pin agents.
- Agents grounded on tenant Graph or third-party data are metered and billed separately
Enterprise Readiness & Security
- Copilot Chat includes enterprise-grade data protection and IT admin controls.
- Semantic Index and Microsoft Graph are essential for grounding responses securely
Use Cases & Demos
- Real-world demos show how Copilot Chat supports sales, customer service, and IT operations.
- Examples include summarizing meetings, generating code, and visualizing data with Code Interpreter
Insight's Copilot Adoption Services
Expo Room 101 to 104
Harnessing Audio-Video Automation for Enhanced Public Safety Operations
11:10 AM - 11:25 AM (15 mins)
Room 108
Welcome from the Track Chair
11:30 AM - 11:40 AM (10 mins)
Room 105 & 106
Welcome from the Track Chair
11:30 AM - 11:40 AM (10 mins)
Room 108
From Public Dollars to Public Good: Measuring the Value of Innovation Investments
11:40 AM - 12:00 PM (20 mins)
Innovation is vital to Alberta’s prosperity, but demonstrating its value is complex. Unlike infrastructure projects where results are immediate and visible, innovation unfolds over longer timelines and its outcomes are influenced by many interconnected factors. Tracing outcomes back to a single investment is rarely possible. This keynote will highlight common challenges and share how Alberta Innovates is developing a Value for Investment approach that balances accountability with the realities of long-term impact.
In this session, we will explore:
- The time lag between investment and innovation impact.
- Why measuring outcomes across diverse sectors requires both flexibility and consistency.
- The tension between short-term accountability and long-term outcomes.
- How Alberta Innovates is building a Value for Investment Framework to support transparent measurement and reporting.
- Why shared stewardship — across government, researchers, entrepreneurs, and citizens — is essential.
Room 105 & 106
The Strategic Power of Data Centres in Shaping Alberta’s AI Future
11:40 AM - 12:00 PM (20 mins)
Alberta’s investment in advanced data centres is not just about infrastructure—it’s about building the foundation for an AI-powered public sector and a more competitive economy. With new projects underway, the province is setting the stage for smarter services and broader economic impact.
This session will unpack the strategic value of data centres, highlighting how they’re enabling AI transformation in government while fueling growth across Alberta’s innovation ecosystem.
- Unpack how new data centres are designed to support scalable, AI-ready environments
- Understand how improved data infrastructure can transform government responsiveness and service delivery
- Examine the economic ripple effects—jobs, investment, and innovation—these builds will catalyze
- Discover how Alberta is positioning itself as a national leader in digital infrastructure
- Learn what this means for future-ready government operations and resilient communities
Room 108
Breaking the Chains of Legacy IT App Debt: How RSM is Assisting Alberta’s Transformation
12:00 PM - 12:20 PM (20 mins)
Room 105 & 106
You’ve met ChatGPT. Now Meet the AI That Gets Things Done
12:00 PM - 12:20 PM (20 mins)
- Agentic AI
- BMC Helix Agentic AI for ServiceOps multiplies productivity
- BMC Helix supports your journey to best-in-class results
- Global Business Support Transformation & HelixGPT
- AWS and BMC Helix
Room 108
Knowing When Digital Transformation Is Effective
12:20 PM - 12:50 PM (30 mins)
Digital transformation has become a cornerstone of modern government, but success isn’t always easy to define. Beyond new platforms and portals, the real measure lies in whether transformation delivers outcomes that matter to citizens, staff, and partner organizations. This discussion will examine how to assess effectiveness across short- and long-term horizons, ensuring digital projects remain outcome-driven and sustainable.
This session will give you tools to apply new approaches on how you can measure progress, align partner outcomes with technology, and embed cultural readiness for lasting transformation.
- Define digital transformation in practical, outcome-oriented terms
- Measure effectiveness with both quantitative metrics and qualitative insights
- Align partner priorities with digital initiatives to ensure shared success
- Build organizational cultures that embrace change and avoid common pitfalls
Room 105 & 106
Driving Innovation Without Losing Momentum: How to Modernize Systems and Navigate Bureaucracy
12:20 PM - 12:50 PM (30 mins)
Public sector modernization efforts often face internal friction—from lengthy approvals to unclear roles and cautious risk cultures. This session will help you unlock progress by addressing these barriers without compromising integrity or oversight.
This session will give you tools to apply new approaches on how you can accelerate modernization, align stakeholders, and move forward with confidence inside complex structures.
- Uncover hidden drivers of friction that slow down innovation and delivery
- Clarify internal roles, mandates, and approval processes to streamline efforts
- Apply risk-informed decision-making to push forward responsibly
- Build momentum for change while maintaining accountability and trust
- Strengthen internal alignment to support smarter, faster execution
Expo Room 101 to 104
Lunch Break
12:50 PM - 2:00 PM (70 mins)
Expo Room 101 to 104
Connecting the Dots: Accelerating Public Sector Intelligence with Integrated Analytics
1:20 PM - 1:35 PM (15 mins)
Public sector organizations face growing complexity in understanding relationships across diverse data sources/existing data models—from structured records to unstructured narratives. This session showcases how an end-to-end analytics platform, SAS Viya, can support investigations, research, and decision-making by revealing hidden connections and enabling scalable, repeatable workflows.
Unify and Visualize Diverse Data: Explore how dashboards and visual tools help uncover patterns across structured data (e.g., claims, transactions) and unstructured sources (e.g., inspection reports, case notes).
Extract and Resolve Key Entities: Use natural language processing to identify and link people, locations, accounts, and other entities across disparate datasets, enabling a more complete view of subjects and networks.
Assess Risk and Prioritize Action: Apply rules and predictive models to evaluate which entities or networks warrant further investigation, supporting triage and resource allocation.
Automate and Operationalize Investigative Workflows: Demonstrate how workflow tools streamline alert generation, case creation, and research activities across public sector domains —whether analyzing reports, monitoring compliance, or uncovering complex relationships across data sources.
Room 108
Welcome back from Chair
2:00 PM - 2:05 PM (5 mins)
Room 105 & 106
Welcome back from Chair
2:00 PM - 2:05 PM (5 mins)
Room 108
Driving Innovation by Focusing on the People
2:05 PM - 2:25 PM (20 mins)
Organizational change efforts and unanticipated disruptions in our work environments will often promise transformation—but the real shift starts with people, the ground-floor view. From varying leadership styles and complex team dynamics to communication gaps and diverse personality preferences, human factors are often the biggest influence on whether innovation efforts stall or succeed.
This fireside chat offers us reminders in what specifically is driving the show here. That is:
- Reminders in how we can address transformational efforts with intention,
- Navigate human complexity with empathy,
- Center real human needs when it comes to planned and unanticipated changes and disruptions in our work environments.
- We will reflect on the real-life messiness of change and how to work through it with focus, intention, customization and consistency.
Room 105 & 106
Creating an Intelligent Automation Program: A Roadmap to Success in 2026
2:05 PM - 2:25 PM (20 mins)
Alberta Health Services has saved over 250 years of manual work through intelligent automation—this session unpacks how they did it. Learn the top 20 steps to build a program that’s strategic, sustainable, and scalable from day one.
This session will give you a clear roadmap to accelerate automation success in your organisation and apply new approaches on how you can drive measurable value, manage risk, and embed automation across teams.
- Set a clear vision and define measurable goals for automation success
- Establish a governance model that enables growth and oversight
- Select high-impact use cases that maximize ROI from the start
- Navigate risk, ethics, and privacy committees with confidence
- Embed change management and scalability into every phase of your program
Room 108
Optimizing Operational Efficiency Through Finance System Modernization
2:25 PM - 2:50 PM (25 mins)
Manitoba’s journey to modernize its finance systems offers a rare behind-the-scenes look at the strategy, investment, and impact of shifting a provincial level financial system. From capital decisions to long-term resourcing, this transition reveals the real costs—and gains—of taking control of your financial tech stack.
This session will unpack the considerations and trade-offs involved in software licensing, capital investment, and internal team structures, so you can apply new approaches on how you manage, scale, and fund future transformation.
- Evaluate the financial and strategic trade-offs in moving to a provincial system that attempts to address a wide variety of user needs
- Understand the full lifecycle costs of system modernization, including hidden operational impacts
- Explore how licensing and ownership affect long-term budget planning
- Assess the impact of finance system changes on internal team structures and resourcing
- Learn how to align finance modernization with broader modernization strategies
Room 105 & 106
Data to Insights: Igniting AI with Strategic Data Products
2:25 PM - 2:45 PM (20 mins)
Transform data into AI-driven insights with strategic data product management. This keynote explores navigating robust data management, contextual enrichment, and generative AI to deliver on-demand insights, enabled by invisible governance for scalable, enterprise-wide impact.
This session will help you consider new approaches on how you can move from raw data to powerful AI outcomes:
- Transform siloed government data into AI-ready products through strategic management and governance frameworks that enable intelligent public services.
- Build semantic data architectures that understand relationships and context, creating foundations for effective government AI applications.
- Enhance productivity through reusable data assets
- Optimize domain-led ownership to reduce bottlenecks
- Balance the tension between control (shift left) and experimentation (shift right)
Room 105 & 106
Fuel AI Agents with AI Ready Data
2:45 PM - 3:05 PM (20 mins)
This presentation examines the key principles of Responsible, Relevant, and Robust AI within data governance. It highlights how ethical practices, alignment with organizational goals, and resilient AI system design work together to ensure AI is fair, transparent, compliant, and reliable. Attendees will learn practical strategies to implement governance frameworks that promote accountability, trust, and sustainable AI deployment across their organizations.
Room 108
Rethinking Digital & Tech Sovereignty: A New Strategy for Canadian Innovation and Resilience
2:50 PM - 3:35 PM (45 mins)
Canada’s growing dependence on foreign technologies—particularly from the U.S.—raises pressing questions about long-term digital resilience, economic autonomy, and national security. In this moment of global instability, there is a critical opportunity to take a strategic pause and rethink how we approach procurement, infrastructure, and innovation to better serve Canadian interests. From data center ownership to AI adoption, the time is now to develop a collective, forward-thinking strategy that empowers local technology ecosystems.
This session will help you apply new approaches on how you can champion Canadian-built solutions, strengthen long-term digital sovereignty, and lead behavioral change across government and industry.
- Rethink procurement frameworks to favour Canadian-made technologies and innovation
- Explore how sovereign data centres can increase trust, control, and national alignment
- Investigate the structural reasons for Canada’s limited tech ecosystem and how to fix them
- Examine how global supply chain shifts and tariffs can unlock opportunities for local innovation
- Promote a shared responsibility across sectors to adopt a “buy local” mindset and drive systemic change
Room 105 & 106
Establishing AI Thought Leadership Across Government: Alberta’s AIM Pilot
3:05 PM - 3:35 PM (30 mins)
Alberta’s Ministry of Technology and Innovation is setting the pace with its new AI Maximalists (AIM) pilot—a bold initiative designed to cultivate internal AI champions and push the boundaries of innovation in the public sector. As governments everywhere wrestle with responsible AI adoption, Alberta is investing in expertise, leadership, and collaboration to lead with confidence.
This session will explore the AIM program’s early vision, goals, and how it’s shaping a forward-looking AI strategy—featuring voices from the program’s first sprints sharing practical lessons and early outcomes.
- Understand the strategic drivers behind Alberta’s AI Maximalists pilot
- Explore how AIM is identifying and empowering internal AI leaders
- Examine how public trust and ethical guardrails are embedded from day one
- Learn how Alberta is positioning itself as a national AI thought leader
Room 108
Closing Remarks
3:35 PM - 3:45 PM (10 mins)
Room 105 & 106
Closing Remarks
3:35 PM - 3:45 PM (10 mins)
Expo Room 101 to 104
Networking Reception
3:45 PM - 4:45 PM (60 mins)