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Modernising Council Services to Revolutionise Customer Experience

Wednesday, 1 June 2022 | 11am – 1pm AEST | Online

Event Overview

Part of the Local Government National Insights Series

Local government plays a critical role in the provision of governance, infrastructure, and services for local communities. For ongoing success, councils must continue to be resilient and agile with their business improvement processes.

Public Sector Network’s Local Government Q2 complimentary virtual event will equip attendees with new ideas and strategies to improve their council service offerings and streamline processes for a resilient and agile local government

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Benefits of Attending

Learn how to respond
proactively to a shifting

Uncover fresh strategies to
develop and improve on current
employment strategies

innovative and emerging

See how your peers are
reinventing their operating

A Sneak Peek Of Your Inspiring Speakers

Stephen Johnston
Chief Executive Officer, Bundaberg Regional Council (QLD)

Therese Manns
General Manager, Randwick City Council (NSW)

Deb Larwood
Chief Executive Officer, District Council of Kimba (SA)

Martin McCarthy Chief Executive Officer,
The Barossa Council (SA)

Key Sessions

KeynoteKeynoteKeynotePanel Discussion 1Panel Discussion 2

The Big Shift Revisited

  • Understanding the impact of major demographic change and population influx for regional councils
  • Responding to a rapidly changing community with adequate investments in new infrastructure
  • Analysing the social implications and long-term effects of new residents on the existing community

Developing Resilient and Agile Employee Engagement Strategies to Support Your Council Objectives

  • Reviewing effective employee engagement initiatives and engagement surveys
  • Analysing existing employment policies to ensure they are agile and reflect your current and future workforce needs
  • Understanding the changing needs of your workforce to continue to attract the right talent and maintain resilience

Reinventing Your Operating Model to Succeed in the Digital World

  • Streamlining commercial frameworks to ensure your council remains agile in a changing world
  • Reviewing existing processes to ensure a future-proof council
  • Putting customer experience at the heart of your future operating models

Maintaining Business Continuity in a Volatile Landscape

  • How do you develop and maintain robust business continuity plans in an environment that is constantly changing?
  • How do you remain proactive rather than reactive with your business continuity plans?
  • What processes have enabled your business continuity to stay on track?
  • What are your top tips for moving forward with your business continuity plans in the current unpredictable environment?

Utilising Digital Technologies and Data to Improve Customer

  • How do you integrate a lean, digital-first operating model and service strategy?
  • How do you balance customer needs and expectations with budgets and business processes?
  • How do you utilise existing data to improve your customer experience outcomes?
  • What are your top tips for remaining flexible in an ever-changing environment?

Your Registration

Virtual Presentations
Hear from public sector leaders about the latest trends and explore how to apply these insights

An opportunity to engage with the inspiring speaker panel and peers in the live Q&A and polling

Leading Technology Solutions
Hear  from leading solutions providers in the government space on key technologies

Receive on-demand access to the complimentary Public Sector Network social learning platform

What Your Peers Had to Say

“It is good to see how Local Government & Public Sector are adapting and embracing to opportunities being presented.”
Canterbury-Bankstown Council

“Exceeded expectations, loved the diversity of speakers from around the globe, and the diverse topics covered.”

City of Perth

“The presentations were varied and engaging, enjoyed the experience sharing and the interactive poll.”

Rural City of Murray Bridge

Our Event Partners

Our Insights

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Article: Improving Customer Experience and Citizen Engagement in Local Government

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Article: Mitigating Cyber Security Risks in Local Government

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Whitepaper: Using Technology to meet your Customer Needs


Whitepaper: Managing your Remote and Mobile Workforce