Virtual Event: Local Government
National Insights – Fall Edition

Online: Thursday, December 8, 2022 | 12:00-2:00pm ET • 9:00-11:00am PT

Event Overview

Driving Citizen-Centric Service Delivery in Local Government

Rapid change precipitated by the COVID-19 pandemic has forced municipalities to view the needs of citizen and community through an entirely different lens. In the wake of post-pandemic disruption, new opportunities for local governments to drive innovation have emerged. By building on technologies and operational processes forged over the course of the past 2 years, municipalities are in a better position than ever before to modernize service delivery and respond to shifting citizen demands.

Embracing new technologies and ways of collaborating is key to increasing citizen engagement and enhancing service delivery. Digitally enabled, data-driven and citizen-focused are at the heart of the post-pandemic transformational journey. Ultimately, new technologies and ways of working have armed municipalities with the tools they need to put citizens at the centre of everything that every modern local government should strive towards.

Public Sector Network’s Driving Citizen-Centric Service Delivery in Local Government will showcase the latest digital tools and strategies being embraced by municipal governments to modernize service delivery. Join us for the final installment of our Virtual National Insights in Local Government to be part of the conversation!

Benefits of Attending

Get to grips with the latest technologies driving citizen engagement

Hear what the trailblazers are doing to ensure a culture of ever-increasing innovation, collaboration and modernization

Explore fit-for-future technology options for long-term cost savings and increased efficiency

Understand what it takes to put citizens at the heart of your digital transformation journey

A Sneak Peek Of Your Expert Speakers

Kalyan Chakravarthy

Kalyan Chakravarthy
Chief Information Officer
Durham Region


Asim Hussain
Director of Digital Transformation
City of Toronto

Mauricio Reyes
Director of Corporate and Community Services
Chief Financial Officer
Town of Drumheller

Nakia Phillips
Manager, Corporate Services Department 
City of Mississauga

Steve Witt, Director of Public Sector, Nintex

Steve Witt
Director, Public Sector

Sam Mod
Partner | Co-Lead, EY Design Studio
Ernst & Young – Canada

Mohamed Bhamani
National Municipal
Government Practice
Leader and Associate
Ernst & Young

Key Sessions

Government KeynoteFireside ChatGovernment Case Study

Bridging the Gap Between Digital and Human Experience

  • Overcoming internal silos to forge a common understanding of citizen expectations and service delivery strategies
  • Adopting a blueprint for redesigning and optimizing services – comprehending priorities and creating user-friendly experiences
  • Putting the citizen at the heart of your digital transformation journey

Kalyan Chakravarthy, Chief Information Officer, Durham Region

Overcoming the Digital Divide for More Accessible, Efficient Service Delivery

  • What ways can technology be used to increase inclusive service delivery
  • How is AI being used to increase customization and accessibility?
  • To what degree should services be digitalized? How can municipalities ensure a user-friendly user experience that enhances rather than decreases accessibility?
  • Creating a culture that is ripe to foster change – how to break down silos, increase collaboration and ensure a top-down approach to digital aspirations
  • What can municipalities do to ensure citizen buy-in, trust and engagement

Asim Hussain, Director of Digital Transformation, City of Toronto

Nakia Phillips, Manager, Corporate Services Department, City of Mississauga

Moderator: Sam Mod, Partner | Co-Lead, EY Design Studio, Ernst & Young – Canada

Connecting the Dots Between Your Innovation Roadmap, Efficiency and Cost Savings

Mauricio Reyes, Director of Corporate and Community Services Chief Financial Officer, Town of Drumheller

Your Registration

Virtual Presentations

Hear from public sector leaders about the latest trends and explore how to instantly apply these insights and gaining unique perspectives


An opportunity to engage with the inspiring speaker panel and peers in the live Q&A and polling to discover answers to shared challenges

Leading Technology Solutions

Hear  from leading solutions providers in the government space as they explore key technologies to improve citizen services


Receive on-demand access to session content on the complimentary Public Sector Network social learning platform

What Your Peers Had to Say

“Very informative, a broad range of areas and points of view and position were covered. Very interesting and informative.”
Township of Hornepayne

“I love when presenters speak of their challenges, mistakes, and how they would have done something differently, especially when they can use one or two projects as examples.”
Municipality of North Cowichan

“Excellent. Presentations were very good. The panel session was excellent, very well thought out questions and responses from the panelists. Valuable and practical examples.”
City of Winnipeg

Our Event Partners


EY Logo


Interested in sponsoring? Contact Andrew Cowan by phone (1-647-459-8904) or email ([email protected])