Recentering Service Delivery on the Citizen
As the primary means by which citizens engage with the public sector; service delivery is essential to the trust and level of engagement between governments and citizens. As such, citizen-centric design, development, and delivery is critical in facilitating that trust and increasing access to essential services. As service delivery moves further into the digital realm, a strong digital transformation strategy is paramount for all citizen-facing agencies. Identifying the needs of citizens, gaining trust through reliable and secure services, and finding the right balance between innovation and practicality are essential to successful digital service delivery.
In the same context, the nature of the citizen experience has dramatically shifted in recent years, as our collective expectations have continued to change. Omni-channel engagement points with innovative UI is a staple across the private sector – but is only beginning to truly gain traction in the public sector. How those touch points are leveraged, and how they can further transform the nature of service delivery to meet the needs of citizens, will decide what 21st century government will resemble.
Public Sector Network’s Government Digital Insights virtual event will bring together public sector thought leaders and industry leaders as they explore meaningful ways to ensure key components of service delivery and citizen engagement are optimized; and explore how digital service delivery is redefining citizen-engagement, the citizen-experience, and the future of government around the US. Join the conversation!
Benefits of Attending
Your Past Inspiring Speakers
Chief Experience Officer
Federal Deposit Insurance Corporation (FDIC)
NYC Department of Youth & Community Development
Director of Digital Services & Open Government
City of San Rafael (CA)
Civic Engagement & Public Participation Lead
City of Colorado Springs (CO)
Senior Counsel for
United States Department of Justice’s Civil Rights Division (Pending Agency Clearance)
Industry Vice President – Worldwide Public Sector
Redefining Service Delivery for 2022 and Beyond: DOJ’s Civil Rights Portal
Improving Digital Access via Open Government
As digital service delivery continues to expand, and our avenues for communication and engagement with government become increasingly digital in nature – the importance of ensuring both access to services and accessibility in receiving those services, has begun to change the nature of the conversation. How are we leveraging digital transformation and technologies to ensure equitable access to services? How can Open Government initiatives assist in the transparency necessary to make digital accessibility a reality?
Join Jessica MacLeod as she provides insight into San Rafael’s approach to this challenge.
discoverDYCD: Leveraging Data Insights to Improve Service Delivery
Continuous improvement in service delivery is a must. As such, the NYC Department of Youth & Community Development – which offers high-quality and essential services to many across New York City – has developed the discoverDYCD program; allowing New Yorkers to identify and access services they need and may not have been familiar with.
Join Michael Deutsch as he provides insight into how the NYCDYCD has leveraged data, and engaged with citizens, to advance the mission.
Transformation is about Intentionality
What sort of impact are we having within our organizations? What kind of legacy are we leaving behind therein? Every one of us will one day or another depart from our place of employment; but by being intentional in our efforts to positively impact those institutions, and the lives of those they serve, we can transform our processes to suit the people instead of the technology.
Join Mike Grigsby, in conversation, and explore how to ensure intentionality in our approaches to our missions.
Creating a Culture of Citizen-Centric Digital Service Delivery
Developing an internal culture dedicated to service delivery is daunting work – requiring effort, perseverance, and collaboration. As governments across the nation reassess service delivery for the digital age – the task of ensuring that you live that reality through organizational culture is key. Join leaders from across the US as they explore how digital service delivery has changed the paradigm regarding citizen interaction and how that changing paradigm must be addressed to ensure mission delivery.
- How has your organization approached making citizen-centricity front and center within your culture?
- How does that manifest within your initiatives? What difference has it made within the organization? To citizens/residents?
- How do we ensure that our digital service delivery modernization strategies are inclusive and equally accessible to all? How does your culture drive this?
- What best practices or strategies can you share to those who are looking to embark on a citizen-centric cultural journey?
What Your Peers Had to Say
Become A Partner
If you’re looking to represent your company at exclusive events, the Public Sector Network is pleased to offer our sponsors a variety of opportunities to get front and center of your target government audience and be a part of an event with some of the top Data Insight leaders!
With only a few events left in the year, don’t wait to get involved!