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Driving Citizen-Centric Digital Transformation with Emerging Technologies

Part of the Digital Government & CX National Insights Series

Thursday, 28 September 2022 | 9:00 am – 11:10 am NZST | Online

Event Overview

In post-pandemic times, digital transformation will play a key role in economic redevelopment. In New Zealand alone, digital transformation is
expected to boost the economy by up to $46.6 billion per year by 2030.

Because the catalyst for government digital transformation is improving outcomes for citizens, technologies must be developed, implemented
and discovered with end-users in mind. To learn how various agencies are embedding people in their transformation journeys, join the complimentary Driving Citizen-Centric Digital Transformation with Emerging Technologies virtual event. By hearing from NZPS leaders, attendees will gain insights into key digital projects, discover use cases for emerging technologies and strategise how to leverage digitalisation to deliver meaningful socio-economic outcomes to citizens.

Digital Government & CX National Insights Series

Benefits of Attending

Gain insights into key digital transformation projects across New Zealand by hearing about their priorities, strategies and methodologies

Adopt a customer-centric approach
to service design and delivery
to create positive, efficient and
streamlined interactions between
citizens and government

Foster a data-driven digital culture by leveraging emerging technologies that provide critical insights and inform decision making

Identify and leverage economic opportunities presented by digital transformation to assist New Zealand’s post-pandemic economic recovery

A Sneak Peek Of Your Inspiring Speakers

Suzanne Stew,
Deputy Chief Executive Market Services Group,
Ministry of Business, Innovation & Employment

Lee Hales,
Director Engagement,
New Zealand Trade and Enterprise

Murray Young,
Deputy Chief Executive, Digital Delivery,
Land Information NZ (LINZ)

Prashant Bakshi,
Chief Customer Officer,
New Zealand Qualifications Authority

Key Sessions

KeynoteKeynoteKeynotePanel Discussion

Developing a Digital Strategy for Aotearoa

  • Designing a new whole-of-government (WoG) digital strategy that will enable all of Aotearoa New Zealand to flourish and prosper in a digital world
  • Defining goals, priorities, and activities for the next 2 to 5 years, as well as long-term outcomes to 2031 and beyond
  • Outlining how New Zealand can capitalise on digital technology opportunities to deliver economic benefits and boost industries

Outlining a New Zealand’s Digital Transformation Sucess Story

  • Using timely, accurate and fit-for-purpose data to understand and respond to the impacts of digital transformation
  • Transforming measurement and data collection systems to analyse the impact of new policy and operational challenge in a digital realm
  • Leveraging a wealth of data from multiple sources to set strategic priorities for the Whole-of-Government (WoG)

Leveraging Holistic Transformation to Become and Intelligence-Led Organisation

  • Leading an all-encompassing change programme that integrates people, platforms, processes and policy
  • Coordinating intelligent data and analytics to create maximum value for customers
  • Making it easier for individuals and businesses to meet their tax obligations, in turn contributing to critical government funded projects

Leading Through Change: Building a Digitally Enabled Workforce with Emerging Technologies

  • Leveraging automation to streamline processes, and enable business continuity and CX
  • Using centres of excellence to identify opportunities for process improvement and automation, while driving a culture of continuous improvement
  • Assessing process maturity to inform strategic technological investment and prepare for future states

Your Registration

Virtual Presentations

Hear from public sector leaders about the latest trends and explore how to instantly apply these insights and gaining unique perspectives


An opportunity to engage with the inspiring speaker panel and peers in the live Q&A and polling to discover answers to shared challenges

Leading Technology Solutions

Hear  from leading solutions providers in the government space as they explore key technologies to improve citizen services


Receive on-demand access to session content on the complimentary Public Sector Network social learning platform

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