Digital Government and CX
National Insights – Winter Edition

Tuesday, January 25th 2022 | 12:00-2:35pm ET / 9:00-11:35am PT | Online

Event Overview

Transforming citizen-centric services

Government services are the primary way in which citizens engage with the public sector. As such, a citizen-centric approach to design, development and delivery is critical to facilitate trust and increase access to essential services constituent’s value most.

As service delivery moves further into the virtual era, embracing a digital strategy and culture is critical for all government agencies. Identifying the changing needs of citizens, gaining confidence and trust and through reliable, accessible and secure services, and finding the right balance between innovation and practicality are essential for the successful adaptation and transition across all levels of government to a new digital model.

Public Sector Network’s Digital Gov and CX National Insights – Winter Edition brings together public servants from across Canada with a goal of ensuring all Canadians benefit from today’s digital age. Join us at this essential event to discover ways to tap into the power of digital tools to advance citizen engagement and to build a better public service across all levels of government.

Benefits of Attending

Find ways to ensure that digital accessibility is built into, rather than tacked onto, your strategy and plan

Get the tips and tools you need to build your digital strategy and adoption toolkit

Hear about the latest in human-centred design and ways to collaborate directly with your constituents

Take advantage of this annual opportunity to share knowledge and engage with other champions of digital engagement

A Sneak Peek Of Your Inspiring Speakers

Marnie Cluckie
Chief Administrative Officer
Town of Niagara-on-the-Lake

Liz McKeown
Director General, Digital Strategy
Immigration, Refugees and Citizenship Canada

James McKee
Director of Research, Digital Innovation Office
Government of Alberta

Roy Thomas
Director, Transfer Payment Ontario Branch, Enterprise Financial Services, Ontario Shared Services
Ministry of Government and Consumer Services

Mark Weir
Director, Strategic Planning & Community Engagement,
Woodstock Hospital & Co-Chair, Oxford and Area Ontario Health Team Coordinating Committee

Jennifer Stubbs
Director, Technology & Insights
Destination Ontario

Dr. Alex Vukovic
Senior Director, Automotive, Transportation and Digital Technology Branch, Industry Canada
Innovation, Science and Economic Development Canada / Government of Canada

Michael Jay
Director, Innovation
Science and Economic Development Canada

Catherine Crofton
Digital Market Development Leader, Canada
GHD Digital

Ali Carden
Global Practice Director, Products and Platforms
GHD Digital

Chris Moore
Community Advisor
Public Sector Network

Jon Ward
Director General,
Strategic Communications
Health Canada 

Key Sessions

Government KeynoteGovernment Case StudyPanel Discussion 1Panel Discussion 2

Ensuring Citizen Accessibility of Services in the Digital Era

  • Enhancing the experience across all generations with any device at any time
  • Accessibility to citizens from all socio-economic positions and age groups

Accelerating Digital Transformation towards Data-Centric Operation and Decision Making

• Digital Transformation Myths & Must-known Trusts
• Transition towards digital economy
• Overcoming barriers to digital transformation and potential policy initiatives

Making Digital Engagement a Reality from a Citizen Perspective

  • How can you ensure your digital engagement strategy meets the most pressing needs and demands of your citizens in a time of rapid change?
  • What are some examples and best practices as you implement and upgrade new technologies and tools into your department’s engagement toolkit?
  • What are some strategies for measuring performance and staying on track to meet your engagement goals? How can you ensure you are continuing to meet the publics needs as they change?
  • How do you ensure you continue to put people at the center of your roadmap and engagement strategy as you roll it out?

Building a Better Citizen Experience for Tomorrow’s Public Sector

  • What are the key trends shaping the future of citizen experience that can help guide governments with their service delivery models?
  • How can you identify and overcome some of the internal barriers when it comes to delivering your digital services strategy?
  • What are some examples of challenges that had to be addressed in your departments digital transition?
  • How do we ensure that our CX delivery platforms are being inclusive and equally accessible to all? How can departments properly anticipate their accessibility needs?

Your Registration

Virtual Presentations

Hear from public sector leaders about the latest trends and explore how to instantly apply these insights and gaining unique perspectives


An opportunity to engage with the inspiring speaker panel and peers in the live Q&A and polling to discover answers to shared challenges

Leading Technology Solutions

Hear  from leading solutions providers in the government space as they explore key technologies to improve citizen services


Receive on-demand access to session content on the complimentary Public Sector Network social learning platform

What Your Peers Had to Say

“Loved hearing from the panel to learn how to speak about leadership, product management at a high level and with such passion and positivity. I can tell they all love what they do and are resilient enough to see their visions through. Nice!”
BC Public Service

“I like the range of expertise on display. The programming is effective as one presentation dovetails into another sweetly. And the technology interface is awesome.”
Ontario Public Service

“I always look forward to learning from industry peers and applying it to our organizational initiatives to make our ride a bit less bumpy! Appreciate everything that the PSN team does to put together these events, especially during COVID times. PSN events are my positive light that help me better handle challenges thrown by pandemic.”
Technical Safety BC

Our Event Partners

Silver Partner

Interested in sponsoring? Contact Andrew Cowan by phone (1-647-459-8904) or email ([email protected])