Digital Government and CX
Roadshow

March 8 – 18, 2022
NSW | VIC | QLD | ACT | SA | WA | NZ

Event Overview

Driving access, inclusion and innovation across digital government

As we journey beyond COVID, digital services will remain the primary way in which citizens engage with government, and thus require sustained prioritisation. To maintain momentum, government must continue to integrate accessibility, inclusion and innovation across digital service design and delivery. In 2022, we cannot let innovation diminish just because the challenges of the pandemic recede.

Discover how to elevate digital services beyond the COVID standard by attending Public Sector Network’s complimentary Digital Government & CX Roadshow 2022. Across seven major cities, each state specific programme will showcase key projects, best practice and insights to demonstrate how government can sustain their digital transformation trajectory beyond COVID.

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Benefits of Attending

Review and refine digital initiatives born in COVID-19, and further elevate such projects into improved phases of transformation

Develop digital access and inclusion strategies to ensure critical services are delivered to citizens of all backgrounds, geographies and abilities

Foster a greater trust of government by providing seamless, personalised and positive CX to citizens every time they engage with critical services

Uplift digital capability within your agency and drive a culture of innovation to promote continuous improvement of digital service design and delivery

Your Inspiring Speakers

NSW – 8 MarchVIC – 9 MarchQLD – 10 MarchACT – 15 MarchSA – 16 MarchWA – 17 MarchNZ – 18 March

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William Murphy
Deputy Secretary, Customer, Delivery and Transformation
NSW Department of Customer Service

Gino Cavallaro
Executive Director Digital Transformation, Planning and Assessment
NSW Department of Planning, Industry and Environment

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Kirsty Hosea
Chief Delivery Officer
TAFE NSW

Yin Man
Director, Digital
Office of the Building Commissioner (NSW)

David Witherdin
Chief Executive Officer, Local Land Services
Department of Regional NSW

Sudeep Acharya
Chief Operating Officer
MTX Group Australia

Nick Smith
Vice President and General Manager, APAC
Smart Communications

Anthony Nigro
Global Head of Customer Transformation
Squiz

Nancy Taylor
Director
Nuance Communications

Ed Bridgeland
NSW Government Lead
Publicis Sapient

Rob Kelly
Executive Director of Regional Operations
Local Land Services

Lisa Tepper
Deputy Chief Executive Officer
Digital Victoria (Department of Premier and Cabinet)

Dale Andrea
Chief Transport & Digital Technology
Department of Transport

Kate Barnes
Executive Director, Customer Experience
Solar Victoria (Department of Environment, Land, Water and Planning)

Andrew Larkin
CIO; Executive Director Information Technology Services
Department of Families, Fairness and Housing

Keith Leonard
Portfolio Director – Police, Fines & Crime Prevention, Technology Solutions
Department of Justice and Community Safety

Sudeep Acharya
Chief Operating Officer
MTX Group Australia

Nick Smith
Vice President and General Manager, APAC
Smart Communications

Harald Lohe
Director Enterprise Sales
Zendesk

Anna Faithfull
Victorian Government Lead
Publicis Sapient

David Thornton
Director Government & Public Security
Nuance Communications

Doug Smith
Deputy Commissioner, Strategy and Corporate Services
Queensland Police Service (QPS)

Jeremy Janes
Chief Information Officer, Information, Facilities and Customer Services
Queensland Building and Construction Commission

Karen Jarman
Director Information and Digital Services
Department of Employment, Small Business and Training

Melissa Wilson
Director Digital Engagement and Systems
Department of Agriculture and Fisheries

Phillip Bland
Principal Industry Advisor, Public Sector
Qualtrics

Russell Murphy
Director Program Delivery
Service NSW

Sudeep Acharya
Chief Operating Officer
MTX Group Australia

Andrew Byrne
Head of Presales
Squiz

Anthony Brown
Director of Solutions Consulting
NICE

Peter Grant
Partner
Bnimble

Dr Jean Sandall
Director, Customer Research and Insights
Department of Transport and Main Roads

Monita Lal
National Manager of myGov Customer Experience
Services Australia

Paula Adamson
Deputy Director General, Customer Services
IP Australia

Simon Cleverley
A/g Assistant Secretary, Digital Health Branch
Australian Department of Health

Paul Creech
Chief Program Officer,
Australian Digital Health Agency

Kerryn Kovacevic
Chief Digital Officer (CDO)
Australian Department of Education, Skills and Employment

David Wong
Chief Information Officer
National Library of Australia

Anthony Nigro
Global Head of Customer Transformation
Squiz

David Thornton
Director Government & Public Security
Nuance Communications

Natalie Gunn
Data and AI Specialist
IBM

Mark Williams
Federal Government Lead
Publicis Sapient

Lois Boswell
Chief Executive
Department of Human Services

Anthony Nigro
Global Head of Customer Transformation
Squiz

Troy Fountain
Manager Customer Services and Business Development, Planning & Land Use Services
Attorney-General’s Department

Ameya Sawant
Director
PlanSA

Paul Goiak
Director, Information, Technology and Asset Services
Department for Innovation and Skills of Health

Alice Lawson
Director Customer Service Improvement
SA Housing Authority

Alastair McDonald
Director, Strategy and Architecture
Digital Health SA

Rita McPhail
Director, Customer and Transformation
South Australian Transport Authority (Department for Infrastructure and Transport)

Darren Rushworth
President
NICE APAC

Keith Roscarel
Partner
Bnimble

Lina Barbato
Director, Business and Corporate Services
ChemCentre WA

Damien Shepherd
Director State Records
State Records Office of Western Australia

Anna Pearce
Head of Customer Strategy & Engagement
Water Corporation

Sudeep Achyarya
Chief Operating Officer
MTX Group Australia

Bruce Wright
Head of Data & Analytics
Water Corporation

Anthony Nigro
Global Head of Customer Transformation
Squiz

Peter Grant
Partner
Bnimble

Bree Barsanti
Solutions Engineer
Nintex

Ann-Marie Cavanagh
Deputy Government Chief Digital Officer,
Department of Internal Affairs

Bill Moses
Chief Information Officer
Te Kawa Mataaho Public Service Commission

Yogesh Anand
Chief Technology Officer
Waka Kotahi NZ Transport Agency

Nadia Webster
Manager Data and Insights
Wellington City Council

Anthony Nigro
Global Head of Customer Transformation
Squiz

Mark Horgan
Principal Advisor to CDO/CIO
The Ministry of Education

James Dowle
Advisory Partner – Transformation and Technology
KPMG

Rachael Niao
Technology Consulting Partner
KPMG

Thomas Kohlenbach
Senior Product Specialist
Nintex

Key Sessions

Keynote 1Keynote 2Panel Discussion

NSW: Digital by Default – Accelerating Transformation through NSW’s Digital Restart Fund (DRF)
VIC: Digital Victoria – Making it Easier for Business, Communities and Citizens to Connect with Government through Whole-of-government (WoG) Digital Transformation
QLD: DIGITAL1ST – Advancing Queensland’s Digital Future
ACT: Enhancing MyGov to Deliver Convenient and Efficient Services to Providers, Businesses and Families
SA: Modernising and Transforming Public Service Delivery in South Australia
WA: Digital Strategy 2021-2025 – Delivering Convenient, Smart and Secure Services for all Western Australians
NZ: Supporting Transformation to Build a Digital Public Service

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NSW: Consolidating and Optimising Workflows to Enable Greater Collaboration between Government and Citizens
VIC: ‘Digital First’ – Consolidating Government Online Services to Deliver Seamless CX
QLD: Equipping Citizens with Fast and Flexible Access to Online Services
ACT: Digital Economy Strategy – Investing in Digital Skills and Capabilities to Transform Government Services
SA: Driving UX Enhancements Through Genuine Collaboration with Stakeholders
WA: ServiceWA – Making it Easier for Citizens to Connect with their State Government
NZ: Delivering Data-Informed Digital Services to Keep Citizens Stay Safe, Strong and Independent

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Driving Collaboration and Coordination: Aligning Service Delivery across Jurisdictions to Provide Seamless CX to Citizens

Establishing a whole-of-government (WoG) vision for the future of digital service delivery, and identifying actions to achieve state-specific priorities
Facilitating collaboration between local, state and federal government agencies to streamline services and capitalise on each interaction with citizens
Fostering a culture of innovation to encourage outcomes-focused projects that maximise existing channels and infrastructure
Leveraging emerging technologies to enhance insights, deliver data-informed projects and move beyond the challenges of existing digital products

View Agenda

Your Registration

Live Presentations

Hear from public sector leaders about the latest trends and explore how to instantly apply these insights and gaining unique perspectives

Networking

An opportunity to engage with your peers from across the state in dedicated networking sessions, interactive roundtable discussions and meal breaks

Technology Solutions

Hear from leading solutions providers in the government space as they explore key technologies to improve citizen services

On-Demand

Receive on-demand access to session content on the complimentary Public Sector Network social learning platform

Roadshow Venue

Sydney
Rydges World Square

Melbourne
Novotel Melbourne on Collins

Queensland
Pullman Brisbane King George Square

Canberra
Rydges Canberra

Adelaide
Rydges Adelaide

What Your Peers Had to Say

“A valuable source of ideas and methods used that could be applied across different agencies.”
Department of Justice

“The experience was positive and valuable and was great to hear what others are doing and problems they are having.”
Transport Safety Victoria

“Positive experience and a good opportunity to share learnings, and to understand challenges in other sectors.”
Justice Health and Forensic Mental Health Network