Digital Government and CX
Roadshow
March 8 – 18, 2022
NSW | VIC | QLD | ACT | SA | WA | NZ
Event Overview
Driving access, inclusion and innovation across digital government
As we journey beyond COVID, digital services will remain the primary way in which citizens engage with government, and thus require sustained prioritisation. To maintain momentum, government must continue to integrate accessibility, inclusion and innovation across digital service design and delivery. In 2022, we cannot let innovation diminish just because the challenges of the pandemic recede.
Discover how to elevate digital services beyond the COVID standard by attending Public Sector Network’s complimentary Digital Government & CX Roadshow 2022. Across seven major cities, each state specific programme will showcase key projects, best practice and insights to demonstrate how government can sustain their digital transformation trajectory beyond COVID.
Benefits of Attending
Your Inspiring Speakers
William Murphy
Deputy Secretary, Customer, Delivery and Transformation
NSW Department of Customer Service
Gino Cavallaro
Executive Director Digital Transformation, Planning and Assessment
NSW Department of Planning, Industry and Environment
Kirsty Hosea
Chief Delivery Officer
TAFE NSW
Yin Man
Director, Digital
Office of the Building Commissioner (NSW)
David Witherdin
Chief Executive Officer, Local Land Services
Department of Regional NSW
Sudeep Acharya
Chief Operating Officer
MTX Group Australia
Nick Smith
Vice President and General Manager, APAC
Smart Communications
Anthony Nigro
Global Head of Customer Transformation
Squiz
Nancy Taylor
Director
Nuance Communications
Ed Bridgeland
NSW Government Lead
Publicis Sapient
Rob Kelly
Executive Director of Regional Operations
Local Land Services
Lisa Tepper
Deputy Chief Executive Officer
Digital Victoria (Department of Premier and Cabinet)
Dale Andrea
Chief Transport & Digital Technology
Department of Transport
Kate Barnes
Executive Director, Customer Experience
Solar Victoria (Department of Environment, Land, Water and Planning)
Andrew Larkin
CIO; Executive Director Information Technology Services
Department of Families, Fairness and Housing
Keith Leonard
Portfolio Director – Police, Fines & Crime Prevention, Technology Solutions
Department of Justice and Community Safety
Sudeep Acharya
Chief Operating Officer
MTX Group Australia
Nick Smith
Vice President and General Manager, APAC
Smart Communications
Harald Lohe
Director Enterprise Sales
Zendesk
Anna Faithfull
Victorian Government Lead
Publicis Sapient
David Thornton
Director Government & Public Security
Nuance Communications
Doug Smith
Deputy Commissioner, Strategy and Corporate Services
Queensland Police Service (QPS)
Jeremy Janes
Chief Information Officer, Information, Facilities and Customer Services
Queensland Building and Construction Commission
Karen Jarman
Director Information and Digital Services
Department of Employment, Small Business and Training
Melissa Wilson
Director Digital Engagement and Systems
Department of Agriculture and Fisheries
Phillip Bland
Principal Industry Advisor, Public Sector
Qualtrics
Russell Murphy
Director Program Delivery
Service NSW
Sudeep Acharya
Chief Operating Officer
MTX Group Australia
Andrew Byrne
Head of Presales
Squiz
Anthony Brown
Director of Solutions Consulting
NICE
Peter Grant
Partner
Bnimble
Dr Jean Sandall
Director, Customer Research and Insights
Department of Transport and Main Roads
Monita Lal
National Manager of myGov Customer Experience
Services Australia
Paula Adamson
Deputy Director General, Customer Services
IP Australia
Simon Cleverley
A/g Assistant Secretary, Digital Health Branch
Australian Department of Health
Paul Creech
Chief Program Officer,
Australian Digital Health Agency
Kerryn Kovacevic
Chief Digital Officer (CDO)
Australian Department of Education, Skills and Employment
David Wong
Chief Information Officer
National Library of Australia
Anthony Nigro
Global Head of Customer Transformation
Squiz
David Thornton
Director Government & Public Security
Nuance Communications
Natalie Gunn
Data and AI Specialist
IBM
Mark Williams
Federal Government Lead
Publicis Sapient
Lois Boswell
Chief Executive
Department of Human Services
Anthony Nigro
Global Head of Customer Transformation
Squiz
Troy Fountain
Manager Customer Services and Business Development, Planning & Land Use Services
Attorney-General’s Department
Ameya Sawant
Director
PlanSA
Paul Goiak
Director, Information, Technology and Asset Services
Department for Innovation and Skills of Health
Alice Lawson
Director Customer Service Improvement
SA Housing Authority
Alastair McDonald
Director, Strategy and Architecture
Digital Health SA
Rita McPhail
Director, Customer and Transformation
South Australian Transport Authority (Department for Infrastructure and Transport)
Darren Rushworth
President
NICE APAC
Keith Roscarel
Partner
Bnimble
Lina Barbato
Director, Business and Corporate Services
ChemCentre WA
Damien Shepherd
Director State Records
State Records Office of Western Australia
Anna Pearce
Head of Customer Strategy & Engagement
Water Corporation
Sudeep Achyarya
Chief Operating Officer
MTX Group Australia
Bruce Wright
Head of Data & Analytics
Water Corporation
Anthony Nigro
Global Head of Customer Transformation
Squiz
Peter Grant
Partner
Bnimble
Bree Barsanti
Solutions Engineer
Nintex
Ann-Marie Cavanagh
Deputy Government Chief Digital Officer,
Department of Internal Affairs
Bill Moses
Chief Information Officer
Te Kawa Mataaho Public Service Commission
Yogesh Anand
Chief Technology Officer
Waka Kotahi NZ Transport Agency
Nadia Webster
Manager Data and Insights
Wellington City Council
Anthony Nigro
Global Head of Customer Transformation
Squiz
Mark Horgan
Principal Advisor to CDO/CIO
The Ministry of Education
James Dowle
Advisory Partner – Transformation and Technology
KPMG
Rachael Niao
Technology Consulting Partner
KPMG
Thomas Kohlenbach
Senior Product Specialist
Nintex
Key Sessions
- NSW: Digital by Default – Accelerating Transformation through NSW’s Digital Restart Fund (DRF)
- VIC: Digital Victoria – Making it Easier for Business, Communities and Citizens to Connect with Government through Whole-of-government (WoG) Digital Transformation
- QLD: DIGITAL1ST – Advancing Queensland’s Digital Future
- ACT: Enhancing MyGov to Deliver Convenient and Efficient Services to Providers, Businesses and Families
- SA: Modernising and Transforming Public Service Delivery in South Australia
- WA: Digital Strategy 2021-2025 – Delivering Convenient, Smart and Secure Services for all Western Australians
- NZ: Supporting Transformation to Build a Digital Public Service
- NSW: Consolidating and Optimising Workflows to Enable Greater Collaboration between Government and Citizens
- VIC: ‘Digital First’ – Consolidating Government Online Services to Deliver Seamless CX
- QLD: Equipping Citizens with Fast and Flexible Access to Online Services
- ACT: Digital Economy Strategy – Investing in Digital Skills and Capabilities to Transform Government Services
- SA: Driving UX Enhancements Through Genuine Collaboration with Stakeholders
- WA: ServiceWA – Making it Easier for Citizens to Connect with their State Government
- NZ: Delivering Data-Informed Digital Services to Keep Citizens Stay Safe, Strong and Independent
Driving Collaboration and Coordination: Aligning Service Delivery across Jurisdictions to Provide Seamless CX to Citizens
- Establishing a whole-of-government (WoG) vision for the future of digital service delivery, and identifying actions to achieve state-specific priorities
- Facilitating collaboration between local, state and federal government agencies to streamline services and capitalise on each interaction with citizens
- Fostering a culture of innovation to encourage outcomes-focused projects that maximise existing channels and infrastructure
- Leveraging emerging technologies to enhance insights, deliver data-informed projects and move beyond the challenges of existing digital products
Your Registration
Roadshow Venue
Sydney
Rydges World Square
Melbourne
Novotel Melbourne on Collins
Queensland
Pullman Brisbane King George Square
Canberra
Rydges Canberra
Adelaide
Rydges Adelaide
What Your Peers Had to Say
Event Partners
Platinum Partners
Chair Partner
TEEST
Exclusive Gold Partner
Silver Partner
