Innovating the Admin Flows of Council Facility Bookings
Wednesday, 14th August, 2024 | 1 PM – 2 PM AEST
Live Webinar
Webinar Overview
Every Local Government has venues, spaces, and places for hire. The problem is, facility bookings can be really complex.
There are payments, refunds, bonds, customer expectations, cancellations, chasing unpaid invoices, account reconciliation, data management, hirers changing their minds, and a whole lot of cross-departmental back and forth – all of which leaves your team exhausted and your customers feeling somewhat exasperated. It does not have to be this way!
There are also council facilities managed by third parties who manage some of your halls, pavilions, club rooms, community centres and more. They have the same problems the council has. What if we could innovate the administration for ALL of your council’s community assets?
Council venues represent places to meet, celebrate, work, and even seek shelter – so it’s important for the councils to consider all available venues and properties in how community aspirations are met. Up until now, booking administration has not been easy, but new workflows now exist to simplify and automate repetitive tasks. Join our panel of experts who are leading the charge to modernise processes and activate their Council assets.
Your Facilitators
Merran Fyfe
Manager Community Connections
City of Marion (SA)
James Katarski
Business Systems Manager
City of Cockburn
Heather Holt
Reserve Management & Property Officer
City of Taupo (NZ)
Elle Bell
Managing Director
SpacetoCo New Zealand
Jeremy Hurst
CoFounder
SpacetoCo
Meagan Price
Leader – Hillview Intercultural & Hub
City of Canning WA
Benefits of Attending
Providing the right tools to manage bookings and payments securely and efficiently
Gaining knowledge on how you can improve the insights and use of property leased assets in just four weeks
Simplifying booking payments for a more efficient single source-of-truth
Minimising up 80% administrative burden while simultaneously growing your facility use
Using modern tools to collapse old processes and get automation working for you – even if your venues and hirers have complex needs
Informing approaches to your Council on how ALL of its venues are used for new and emerging activities
Ensuring consistency in both maintenance requests and actual booking data
Understanding the lifetime return on investment of Council managed properties and calculate social value
