Enhancing Digital Citizen Experience Through Integrated Platforms and AI
Thursday, 29 August 2024 | 11:00 AM – 12:00 PM AEST
What’s In Store
Explore the transformative power of consolidating multiple communication channels into a singular, coherent platform to streamline and enhance the citizen experience. This gathering will delve into how AI advancements can enable personalised interactions and the benefits of retaining flexibility with AI providers.
Join us for this enlightening event taking place on 29, August 2024 and explore how integrated platforms and AI-driven solutions can revolutionise the way we interact with and serve our communities.
Key talking points include
Flexibility and Unified Platform Integration. Bringing multiple communication channels into a single, cohesive platform.
AI-Driven Personalisation. Examining the role of AI in creating personalised experiences for citizens, adapting to individual needs and preferences.
Streamlining Citizen Experience.
Strategies for simplifying and improving the overall citizen experience, engaging them on their channel of choice.
Build flexible and Programmable Voice Experiences. Innovative use of voice information plugins to enhance user interaction and accessibility.
Flexible and Cost Effective Voice Infrastructure.
Offering commercial flexibility – paying per minute usage as opposed to fixed channel costs.
Speaker Panel
Kristin Bamford ,
A/Chief Digital Officer,
Service NSW
Andrew Leang
Public Sector Lead APAC,
Twilio
Benefits of Attending
Gain insights into how unifying multiple communication channels into a single platform can simplify and enhance citizen engagement.
Learn about the latest AI advancements that enable personalised interactions and tailored services that adapt to the specific needs and preferences of citizens.
Discover the benefits of maintaining flexibility with AI providers, including cost-effective voice infrastructure and innovative voice experiences to improve user interaction and accessibility.
Discussing Current Topics
#DigitalCitizenExperience
#UnifiedCommunication
#AIPersonalisation
#IntegratedPlatforms
#CitizenEngagement
#VoiceAI
#IntegratedCommunication
#GovernmentInnovation
