Digital Government and CX
National Insights – Summer Edition
Tuesday, 1 February 2022 | 11am – 1pm AEDT | Online
Event Overview
Sustaining Digital Transformation Beyond COVID Times
Beyond COVID-times, citizens will continue to use digital channels to engage with government. Creating positive user experiences and leveraging data responsibly will ensure citizens remain connected and trusting of essential services. To maintain and enhance these outcomes, government needs to further advance their digital transformation by continually embedding innovation into service design and delivery.
Join Public Sector Network’s rst virtual event of the new year to strategise how your agency can maintain and elevate your existing digital projects in 2022. Embark on the next phase of transformation by overcoming the limitations of products born from necessity in COVID-times, and gain insights into new and emerging projects being implemented across Australia.
Benefits of Attending
A Sneak Peek Of Your Inspiring Speakers
Kerrie Burgess
Director Digital and Program Delivery, Better Regulation Division
NSW Department of Customer Service
Jeremy Janes
Chief information Officer
Queensland Building and Construction Commissioner
Wendy Pryor
Head of Technology, Strategy & Delivery
Museums Victoria
Key Sessions
Delivering a Modern and Digital Economy to Drive Australia’s Future Prosperity
- Embarking on a whole-of-government (WoG) transformation journey to create a leading digital economy and society by 2030
- Investing in strategic digital projects to support the digitalisation of 100% of Australian government services
- Enhancing service delivery by streamlining and simplifying digital record platforms, including MyGov and My Health Record
Single View Program: Digital and Data Infrastructure to Create Safe and Sustainable Businesses In NSW
- Leveraging digital service innovation to drive organisational capability and improve long term outcomes for citizens
- Driving seamless CX and digital service delivery by employing consistent design principles across the whole-of-government
Post Plus: Driving CX Strategy by Transforming Citizen-Facing Services
- Leveraging strategic digital initiatives to create data-driven customer experiences
- Exploring how AusPost is modernising citizen-facing services (such as Point of Sale (POS), digital services, e-commerce and contact centre systems) as part of the Post Plus programme
Driving a Digital Culture: Investing in Technology to Build Workforce Capabilities
- Manifesting a citizen-centric service model by embedding customer-based methodologies in service design and delivery
- Identifying deficits in your organisation’s digital capability and strategising digital up-lift, recruitment and technological investment
- Empowering multidisciplinary teams to develop holistic digital service platforms that keep the customer at the centre
- Using design technologies and frameworks to increase ‘buy in’ and the use of digital products
Elevating your Digital Infrastructure to Future-Proof Service Delivery
- Exploring emerging trends and technologies can enable more efficient digital service design and delivery
- Securing citizen data by embedding robust cybersecurity strategies into back-office systems
- Integrating new methods of automation in existing processes to maximise the bene ts of existing digital products
- Showcasing digital pilots that demonstrate the benefits of sustained digital transformation and technological investment
Your Registration
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