Webinar: Supporting State and Local Government on their Digital-First Journey
Agenda
New York, 19 September 2024
All times in EDT
12:00 pm
Welcome from Public Sector Network
12:05 am
Welcome from the Chair: Freshworks
12:15 am
Navigating Digital Transformation for a Future-Ready Government
12:30 am
Digital Transformation in Government: The Way Ahead
- Overview of challenges in digital transformation
- Lessons learned in the migration to a digital-first government
- Emerging technologies of interest in accelerating CX and next-generation citizen services
Moderator:
Payal Patel, Senior Director North America, Solutions Engineering, Freshworks
Panelists:
Taylor Linke, Director of IT Innovation & Customer Experience, Washington State Health Care Authority
Kathryn Michener, Director of User Experience, New Hampshire Department of Information Technology
1:05 pm
Q&A with the Audience
1:10 pm
Closing Remarks from the Chair: Freshworks
1:15 pm
Virtual Event Adjourns