Webinar: Supporting State and Local Government on their Digital-First Journey
Agenda
New York, 19 September 2024
All times in EDT
12:00 pm
Welcome from Public Sector Network
12:05 pm
Welcome from the Chair: Freshworks
12:15 pm
Government Keynote
Navigating Digital Transformation for a Future-Ready Government
Taylor Linke, Director of IT Innovation & Customer Experience, Washington State Health Care Authority
12:30 pm
Panel Discussion
Digital Transformation in Government: The Way Ahead
Moderator:
Payal Patel, Senior Director North America, Solutions Engineering, Freshworks
Panelists:
Taylor Linke, Director of IT Innovation & Customer Experience, Washington State Health Care Authority
Kathryn Michener, Director of User Experience, New Hampshire Department of Information Technology
Jason Hale, Computer Technology Services Manager, Information Technology, City of Bellevue
Anthony Lascina - Principal Technology Program Manager, SanDag
Payal Patel, Senior Director North America, Solutions Engineering, Freshworks
Panelists:
Taylor Linke, Director of IT Innovation & Customer Experience, Washington State Health Care Authority
Kathryn Michener, Director of User Experience, New Hampshire Department of Information Technology
Jason Hale, Computer Technology Services Manager, Information Technology, City of Bellevue
Anthony Lascina - Principal Technology Program Manager, SanDag
- Overview of challenges in digital transformation
- Lessons learned in the migration to a digital-first government
- Emerging technologies of interest in accelerating CX and next-generation citizen services
Moderator:
Payal Patel, Senior Director North America, Solutions Engineering, Freshworks
Panelists:
Taylor Linke, Director of IT Innovation & Customer Experience, Washington State Health Care Authority
Kathryn Michener, Director of User Experience, New Hampshire Department of Information Technology
Jason Hale, Computer Technology Services Manager, Information Technology, City of Bellevue
Anthony Lascina - Principal Technology Program Manager, SanDag
Payal Patel, Senior Director North America, Solutions Engineering, Freshworks
Panelists:
Taylor Linke, Director of IT Innovation & Customer Experience, Washington State Health Care Authority
Kathryn Michener, Director of User Experience, New Hampshire Department of Information Technology
Jason Hale, Computer Technology Services Manager, Information Technology, City of Bellevue
Anthony Lascina - Principal Technology Program Manager, SanDag
1:05 pm
Q&A with the Audience
1:10 pm
Closing Remarks from the Chair: Freshworks
1:15 pm
Virtual Event Adjourns
