Innovate VIC

• The economic outlook for AI in Australia and the impact of consumer confidence.
• The current state of AI adoption among Australian CEOs, with insights on the gap between recognising AI’s efficiency benefits and making strategic investments, compared to the global average.
• Critical areas of skills development, investment strategies, and regulatory frameworks that can help unlock the full potential of AI in government.
• The challenges of ethically deploying AI, addressing data privacy, and managing costs to ensure organisational survival and reinvention in the next decade.

• Discover AI’s transformative potential through ethical principles and open collaboration.
• Learn from real-world government successes, driving innovation that benefits society.
• Understand key policy frameworks to ensure responsible AI deployment and achieve positive outcomes.

This interactive Q&A expert collaborative discussion session will scrutinise the “innovation as usual” journey at VIC Government and showcase how technology and connected ecosystems are developing innovation solutions for a better Victoria. The panellists will focus on how Cenitex, and their industry partners boldly defined an agile, innovative, and smarter way of working together to transform delivery of services and citizen experiences in Victorian government.

• Brigid Monagle, Commissioner, Victorian Public Sector Commission
• Frances Cawthra, Chief Executive Officer, Cenitex
• Steve Berridge, Chief Engagement Officer, Melbourne Business school
• Alexis Ewing, Executive Director, Infrastructure Services, Cenitex

Moderated by Ash Dhareshwar, Head of Innovation and Improvement, Cenitex

Improving the safety of Victoria’s roads through a data-driven approach to rostering speed cameras

• How conventional methods of road safety can be enhanced with technology
• Improving data sharing and integration to support better decisionmaking
• Using AI to create models of complicated systems
• How to optimise a system without disrupting it

Customer service is emerging as a key point of entry when it comes to generative AI, from chat environments and call centres to how quickly customers can get the information they need. Uncover the ways AI is revolutionising customer interactions, while examining AI use cases in knowledge base discovery, chatbots, search and personalisation. Then, learn how to build your own exceptional, AI-powered customer journeys

• How COVID became the driver for the Courts to finally ditch our legacy paper-based records and digitally transform our data governance
• How transformation has affected our performance and service levels
• Designing an authentically accessible, inclusive and equitable, human-centered user-experience
• How we centered an optimal user-experience, digital inclusion & accessibility designed for the diverse range of legal services and complex justice related needs of Melbourne’s culturally rich meltingpot

The integration of AI and data analytics is poised to transform governments, enhancing governance and public services. Join this keynote session to hear how Oracle Red Bull Racing is using AI and data to win on and off the track. Then explore how State Governments are implementing AI and data solutions to innovatively transform citizen experience and solve some of their most difficult problems

• How can organisations effectively navigate the realms of trust, investment, and strategy to simplify the customer experience in the context of digital delivery within Victorian agencies?
• Optimising speed and citizen needs: during a transformation journey, what strategies can be employed to strike a balance between the speed of digital delivery and meeting the diverse needs of citizens?
• How does our workforce contribute to building trust, sharing knowledge, and influencing behavioral change among citizens making service related decisions?
• What key performance indicators (KPIs) should be considered to measure the impact of trust-building initiatives, investment strategies, and changes in mindset on the overall success of CX and digital delivery?

Su Jella, Top 25 Analytics Leaders Australia, Vice President, Women’s Tennis Foundation
Janet Rowe, Head of Emergency Management Commercial and Budget, EM Technology and Data, Department of Justice and Community Safety
Facilitated by: Kim Laubscher, EY Partner, Technology Consulting, EY

Roundtable 1: Streamlining key business processes with the Microsoft Power Platform
John Deane, Head of Operations, Compensation Scheme of Last Resort (CSLR)

Roundtable 2: The Government Data Journey | delivering an enhanced citizen experience with AI starts with a secure ICT infrastructure foundation
Greg Phillips, Head of Digital Solutions & Innovation, Enterprise & Government, Vocus

Roundtable 3: The Data & Tech Maze: Unlocking Seamless Data Integration
Richard Taylor, Managing Director, Digital Balance & Michael de Koning, Public Sector Lead, Domo

Roundtable 4: Unlocking data and AI together to deliver exceptional citizen services
Simon Kaye, Director Cloud Transformation & Innovation, Oracle
Pravesh Tanwar, Head of Technology – Applications & Integration, Regis Aged Care

Roundtable 5: Optimising digital service delivery in the public sector
Juan Martin, Director & Co-Founder, PhoenixDX

Roundtable 6: Simplifying Citizen Lifecycle: Accelerating Digital Initiatives using Low-code and AI-powered Hyper-personalisation
Paul McGilly, Government Head, Australia and New Zealand, Newgen Software

Roundtable 7: Getting started with Generative AI for Government
Craig Bruce, Head of Customer Engineering, Public Sector, Google Cloud
Kevin Rodrigo, Senior Account Manager, Victorian Government, Google Cloud

Roundtable 8: Data in the public sector: Getting governance right & delivering ROI
Lasath Kahingala, Data Consulting Lead, NCS Australia

Roundtable 9: Preparing for Generative AI in the Workplace: Identifying Capabilities and Strategic Preparations
Andrew Ridley, Sales Director – Enterprise and Government, Intel Corporation

Roundtable 10: Data-driven: Harnessing data insights to transform your customer service delivery
Su Jella, Top 25 Analytics Leaders Australia, Vice President, Women’s Tennis Foundation 

• How do we urgently build our capabilities and become mature yet remain within budget?
• Navigating diverse technology landscapes: meeting evolving business and citizen digital needs while scaling initiatives
• Empowering the technology workforce for future demands: prioritising future-oriented skills and meeting digital/IT business needs
• Strategic investment decision-making in a competitive landscape: exercising discernment in new technology and digital service investments

Adam Carthew, Chief Information Officer, Service Victoria
Facilitated by: Kurt Solarte, EY Regional Technology Consulting Leader, Oceania, EY

• How can the public sector leverage emerging technologies and innovative methodologies to attract top-tier talent in a competitive market?
• How can innovative funding models and strategic budget allocation be utilised to overcome budget restrictions and enable the public sector to offer competitive salaries, benefits, and incentives to attract and retain top talent in critical areas of innovation and expertise?
• What novel approaches or incentives can be implemented to entice skilled professionals to pursue careers in the public sector, particularly in fields traditionally dominated by the private sector?
• In what ways can diversity and inclusion initiatives be integrated into recruitment strategies to cultivate a more dynamic and representative workforce in the public service and tech sectors?
• How can the public sector adapt its recruitment processes to accommodate the evolving preferences and expectations of the next generation of talent, including remote work options, flexible schedules, and opportunities for career growth and development

Nic Cola, CEO, RMIT Online
Marija Maher, Former Chief Operating Officer, Victorian Ombudsman

Moderated by Georgina Gates, EY Partner, People Consulting, EY Australia