Government Innovation Showcase South Australia
Agenda
Adelaide, 06 March 2025
All times in ACDT
8:00 am
Registration
8:45 am
PSN Opening/Polling
9:00 am
Ministerial Address
9:15 am
Industry Perspective
9:35 am
Accelerating Smart, Simple, Connected and Secure Within SA – Assessing 2025 Priorities for Next-Gen Service Delivery and State Innovation Capabilities
- Unveiling the next phase of Digital, ICT and Cyber Security delivery – unpacking emerging requirements and key initiatives to accelerate SA public service capabilities into 2025 and beyond
- Further embedding an entrepreneurial and innovative approach within SA public sector and the broader industry – leveraging the ecosystem’s capabilities through strategic collaboration and partnership to drive advancement
- Embodying a bigger picture, fresh and creative, solutions-oriented mindset – and driving the change within your realm of influence
- Keeping up with the rapid progression of AI – advancing maturity and capabilities, while navigating assurance, privacy, ethics, and engineering of AI rights
9:50 am
Making Cyber Security Everyone’s Responsibility
Dr. Eva Balan-Vnuk, Government Chief Information Officer, Department of Treasury and Finance
- Human centred cyber security – what are you doing to empower your people?
- What does it take to truly embed and maintain a robust cyber security culture?
- Understanding everyday cyber threats in all their disguises – upskilling and educating all levels of SA Government
- Embedding best practice throughout the SA government on the safe and ethical use of AI
Dr. Eva Balan-Vnuk, Government Chief Information Officer, Department of Treasury and Finance
10:00 am
Industry Perspective
10:20 am
Encapsulating and Executing the Vision for a Simple, Sophisticated and Trustworthy SA Public Service
Mahadhir Aziz, Chief Executive Officer, Malaysia Digital Economy Corporation
Professor Martin Westwell, Chief Executive, Department for Education
Dr Robyn Lawrence, CEO, Department for Health and Wellbeing
- What does an entrepreneurial and innovative approach look like within the 2025 public sector context? Navigating barriers, budget and risk.
- ‘Service Simplicity’: sense-checking 2025 priorities for next-gen, simple and intuitive public service experience
- Speed, sophistication, security and seamless interaction: rising to meet citizen/customer expectations
- Traversing trust: unpacking the fundamentals, non-negotiables and critical considerations into 2025 and beyond to retain public confidence in government
Mahadhir Aziz, Chief Executive Officer, Malaysia Digital Economy Corporation
Professor Martin Westwell, Chief Executive, Department for Education
Dr Robyn Lawrence, CEO, Department for Health and Wellbeing
10:50 am
Morning Tea
11:30 am
Opening Remarks from Track Chair
11:30 am
Opening Remarks from Track Chair
11:30 am
Opening Remarks from Track Chair
11:30 am
Opening Remarks from Track Chair
11:40 am
Accelerating Digital: Driving the Digital Economy Through High-Impact Initiatives, Strategic and Sustainable Investments, And Inclusive Policies
- Driving the digital economy and navigating the next frontier of digital-first – meeting expectations for connected and responsive services
- Taking advantage of digital advancements to increase the speed of government services, and creating a strong skills pipeline
- Digital inclusivity: Driving greater digital equity
- Future Government: assessing emerging trends and required capabilities
11:40 am
Driving Capability Into 2025: Harnessing the Next Phase of Opportunity in Data, Analytics and AI
- Moving from ‘data & analytics’ to ‘data & AI’: unlocking quality to become truly AI ready
- Unlocking the value of SA’s vast data assets to enable service innovation and delivery
- Building trust – how can we bring the public along for the journey?
11:40 am
Progressing Technology Maturity and IT Modernisation Within SA Public Sector: Unpacking Cloud Migration
- Sense-checking successful approaches toward IT modernisation – exploring promising initiatives leading into 2025 and continuing to build momentum
- Leveraging cloud technologies to enhance operational performance and facilitate service innovation
- Modernisation drivers and risks: how to meet the needs of continued digital transformation and effectively establish and prioritise a modernisation roadmap
11:40 am
Future Skills Security - The 2025-2028 Workforce: Making Government an Employer of Choice and Mapping the Terrain of Anticipated Required Skillsets
- The 2025-2028 skills gap – what are the emerging capability requirements and where do our efforts need to be focused?
- What can we offer and where can we further develop our point of difference?
- Creating pathways for progression between SA Agencies – how can we work more collaboratively to remain attractive to employees?
12:00 pm
Progressing AI Within CX – Opportunities for Advancement in Customer Insights and Interaction
12:00 pm
Activating AI to Drive Enhanced, Next-Gen CX and Simplified Service Interactions – Next Steps.
12:00 pm
Prioritising Security and Scalable Solutions
12:00 pm
A Window into The Future: How To Use Skills, Science And AI To Innovate Public Sector Recruitment
12:20 pm
Embedding Co-Design and Accessibility into Service Delivery to Create Experiences That Are Intuitive and User-Focused
- Inclusive by design, accessible by default – revolutionising the approach to ‘no one left behind’.
- Latest strategies, tools and technologies to better understand induvial customer needs and designing digital/in-person service accordingly
- User-Centricity – harnessing co-creation and user feedback to design next gen digital experiences citizens want and need
- Leveraging co-design for first nations engagement and ‘closing the gap’ deliverables.
12:20 pm
Leveraging AI to Maximise Efficiencies in Operational Performance and Impact: Tangible ML/AI Use Cases.
Sally Smith, Deputy Chief Executive, Department for Housing and Urban Development
Shikha Sharma, CIO, Department of Human Services
- Moving from ‘data & analytics’ to ‘data & AI’: unlocking quality to become truly AI ready
- Unlocking the value of SA’s vast data assets to enable service innovation and delivery
- Building trust – how can we bring the public along for the journey?
- Enabling hyper-scalability – mastering MVG: Minimal Viable Governance
Sally Smith, Deputy Chief Executive, Department for Housing and Urban Development
Shikha Sharma, CIO, Department of Human Services
12:20 pm
Strengthening SA Government’s Tech Workforce: Powering Diversity and Inclusion to Progress Capabilities and Challenge the Status Quo
Dr Eva Balan-Vnuk, Department of Treasury and Finance, Department of Treasury and Finance
- Empowering women to pursue careers in tech, digital and cyber: how can we best equip them with the skills and knowledge to actively shape Australia’s technology landscape?
- Where do the current challenges and barriers exist preventing women from advancing in tech? Exploring inclusive policies & practices
- Inspiring creativity, innovation & technical proficiency among emerging tech talent and leaders
- Fostering leadership qualities among technical talent, and nurturing new perspectives
Dr Eva Balan-Vnuk, Department of Treasury and Finance, Department of Treasury and Finance
12:20 pm
Empowering a Progressive and Future-Ready SA Public Sector by Strategically Developing and Recruiting Future Skillsets
Billie-Jo Barbara, CHRO, Department for Child Protection
Graeme Jackson, Executive Director, People and Corporate Services, Department for Infrastructure and Transport
- Building a talent pipeline for AUKUS
- Creating and upskilling a diverse workforce: leveraging underutilised skillsets within refugee, neurodivergent and first nations peoples
- Making SA public sector the #1 choice for top talent: Unpacking creative and effective recruitment strategies
- Avoiding ‘talent leakage’ to keep SA public sector skills inhouse: referring talent and creating pathways for progression between Agencies
Billie-Jo Barbara, CHRO, Department for Child Protection
Graeme Jackson, Executive Director, People and Corporate Services, Department for Infrastructure and Transport
12:50 pm
Lunch/Theatre
2:00 pm
Welcome Back – Chair
2:00 pm
Welcome Back - Chair
2:00 pm
Welcome Back - Chair
2:00 pm
Welcome Back- Chair
2:05 pm
‘Future Health’: Driving Service Excellence and Intuitive Interactions to Build Trust and Deliver the Next Generation of Health Care
- Delivering a personalised, digitally enabled health service to NSW citizens – unpacking successes to date, and assessing priorities into 2025
- Unlocking value-based healthcare, the integration of care, and improving the patient experience
- Balancing digitisation and self-service with human connections: Striking the X-factor
- Tapping into the value of collaboration and partnerships
2:05 pm
Unlocking the Next Realm of Data AI Opportunities Within Education
- Pushing for innovation, while navigating risk, ethics and AI bias – developing responsible AI application
- Actionable AI: Democratising secure generative AI tools into everyday activity
- The impact of generative AI: exploring implications, requirements and opportunities within SA Government
- Exploring different models of access to AI through the organisation: GenAI platforms, productivity tools, and enterprise tools
2:05 pm
Unlocking the Potential of Integration Platform as a Service (iPaaS) Within Department for Child Protection SA
- Defining your strategy for modernisation to achieve agility, resilience and innovation and overcome legacy system limitations to enable emerging applications and tools
- Achieving simplification rather than proliferation of technology
- Overcoming legacy system limitations to enable emerging applications and tools
- Navigating the logistics: sense-checking successful strategies for integration
2:05 pm
Advancing SA’s Defence Capabilities: Fostering a Vibrant Defence and Space Research and Innovation Ecosystem
- Unveiling priority defence innovation initiatives into 2025 and beyond
- Creating a strong workforce and skills pipeline for the defence and space sector
- How do we further progress and facilitate innovation in the SA defence ecosystem?
- Effective approaches to harnessing collaboration between industry, defence, academia and government
2:25 pm
Advancing Government-To-Citizen Digital Experiences Without Compromising Data Privacy
2:25 pm
Make Your Data Truly AI Ready – How Do You Set Yourself Up for Success Tomorrow?
2:25 pm
Rising Above Uncertainty: Safeguarding Systems through Digital Resilience
2:25 pm
Modernising Recruitment and Retention in the Public Sector: Critical Next Steps and Key Considerations to Power the Potential of People
2:45 pm
Government Interactive: The Trust Trifecta: Simplicity, Security & Serviceability – How to Hit the Pinnacle of CX Through Meeting the Foundational Human Need of Trust
2:45 pm
Applied Ethics in Artificial Intelligence: Trustworthy AI – Are Your AI Systems Safe and Responsible?
Ben Taylor, Assistant Commissioner, Data Insights, Australian Taxation Office
Jeannie Sim, Chief Digital Health Officer & Director Cybersecurity and Assurance, Department of Health Victoria
Dr Melissa McCradden, AI Director, Women's and Children's Hospital Network
- Emerging regulatory landscape for AI in public sector.
- Implementing bias evaluation to ensure ethical AI for inclusive and effective solutions
- Applied AI risk management and governance
- Exploring methods and tools for assessing and mitigating bias in AI datasets and models to adhere to ethical standards
Ben Taylor, Assistant Commissioner, Data Insights, Australian Taxation Office
Jeannie Sim, Chief Digital Health Officer & Director Cybersecurity and Assurance, Department of Health Victoria
Dr Melissa McCradden, AI Director, Women's and Children's Hospital Network
2:45 pm
Interactive/Debate: CIO Panel: Treating Legacy Debt Whilst Meeting the Tech Challenge: Building A Compelling Business Case in the Tech Arms Race
Stuart Watt, CIO, Department for Primary Industries and Regions
Chris Bernardi, COO/CFO, Department for Education
- Treating your legacy debt while meeting the technology challenge – how do you make good on both?
- Navigating high storage costs associated with emerging technology – do you pay up or stay behind?
- The CIO challenge of bringing the frontline narrative to your organisation, then the business narrative.
- Developing an operationally focused business case that talks to the narrative of government – how can you convince government to invest?
Stuart Watt, CIO, Department for Primary Industries and Regions
Chris Bernardi, COO/CFO, Department for Education
2:45 pm
The Evolving Intersection Between People and AI/Technology, And How to Align the Two for the Greatest Efficiency, Excellence, and Productivity.
Mahadhir Aziz, Chief Executive Officer, Malaysia Digital Economy Corporation
Linda Abrams-South, Executive Director, Corporate Services, Courts Administration Authority
- Which tasks should humans let go? Aligning humans and machines to their individual strengths for ultimate collaboration and efficiency
- The new workforce requirements: upskilling staff to partner with AI
- Where to apply technology, and what to leave to people
- Aligning technology, people and process strategies to hit the sweet spot in operational excellence
- Leveraging human strengths: making people a pillar in your strategy
Mahadhir Aziz, Chief Executive Officer, Malaysia Digital Economy Corporation
Linda Abrams-South, Executive Director, Corporate Services, Courts Administration Authority
3:15 pm
Strengthening Digital Foundations and Maximising the Benefits of Digital Technologies
3:15 pm
Demystifying AI: Where Are We, and Where Are We Going? How To Take Advantage of What’s Coming Next ...
3:15 pm
How To Achieve a Clean Core in The Cloud
3:15 pm
Utilising Emerging Technology To Innovate the People Practices of the Public Service In SA
3:35 pm
Accelerating Service Excellence and Experience Within Revenue NSW and RevenueSA
Julie Holmes, Commissioner of State Taxation, RevenueSA (pending final confirmation)
- Keeping up with the increasing pressure and expectation on fast delivery, excellent and personalised customer service – what are the capabilities needed to meet this in 2025?
- Trust: innovation and delivery vs privacy and security. Are they opposing forces and how do we handle these together where trust in government is an inherent battle
- Delivering on the current and emerging needs of citizens – Creating data driven organisations, continual customer feedback, culture of continuous improvement, empowering teams to innovate
Julie Holmes, Commissioner of State Taxation, RevenueSA (pending final confirmation)
3:35 pm
Assessing the Threat and Potential of LLMs: Remaining in AI Sovereignty Within SA
- The future of LLMs and the need for SA AI ownership: Will we take control or outsource to USA?
- The opportunity to do a better job of governance.
- Weighing the opportunities and risks of embedding LLMs within SA Government
- How LLMs surpass ethical AI as the critical consideration we should be addressing
- Improving the management of information security risks in the use of LLMs
3:35 pm
Creating the Tech Foundation to Enable Modern Digital Service Delivery: Unpacking 2025 Priorities
- Shaping the service of tomorrow: The vision for digital public services into 2025 and beyond
- Navigating the next frontier of digital-first citizens and the technology requirements to underpin next-gen digital delivery- meeting expectations for connected and responsive services
- Defining your strategy for modernisation to achieve agility, resilience and innovation
- Technology as an enabler of modern service delivery: creating the right foundation to support future innovation
3:35 pm
Navigating Psycho-Social and Psychological Safety
3:55 pm
Panel/Poll: Hitting the Pinnacle of Service Delivery Through Creating an Efficient, Fast, Accurate, and Seamless Service
Professor Keith McNeil, Commissioner, Commission on Excellence and Innovation in Health
Suzanne Stew, Deputy CE/Deputy Secretary, Service Delivery, Ministry of Business, Innovation and Employment NZ
- OPEX for CX: Unpacking successful approaches, tools and strategies to modernising service delivery
- Breaking down barriers when innovating within government
- Assessing emerging demands on service capability -where do the priorities challenges and opportunities lie in 2025
- Integrating people, process and technology to drive effective operational innovation and better customer outcomes
Professor Keith McNeil, Commissioner, Commission on Excellence and Innovation in Health
Suzanne Stew, Deputy CE/Deputy Secretary, Service Delivery, Ministry of Business, Innovation and Employment NZ
3:55 pm
Enabling a Culture of Strategic Decision Making: The Intersection Between Humans, Data and AI.
3:55 pm
Future CIO/CTO: The Art of Mastering a Constantly Evolving Role
Elise Vervetjes, CIO, SA Water
Dan Hughes, CIO, Department for Education
- The art of navigating multiple technology terrains – keeping up with ever-changing business and citizen digital demands and scaling initiatives
- Developing the technology workforce required to meet future demands – empowering employees to meet digital/ IT business demands and prioritising future-oriented skills
- Making the right investment decisions amidst competing priorities – using discernment in new technology and digital services
- Powering collaboration to drive improved business outcomes – creating and fostering an innovation ecosystem
Elise Vervetjes, CIO, SA Water
Dan Hughes, CIO, Department for Education
3:55 pm
Panel/Poll: Accelerating State Capability and Innovation: Supporting A Vibrant Economy by Growing And Advancing SA’s Technology Ecosystem
Professor Anton van den Hengel, Director, Centre for Augmented Reasoning (CAR) Australian Institute for Machine Learning (AIML), University of Adelaide
Dr Andrew Dunbar, Executive Director, Research and Innovation, Department of State Development
Lea Diffey, Deputy Director-General, Innovation Department of Tourism and Sport QLD
- Strengthening the states research and innovation capabilities
- Attracting and retaining key talent for the State
- Accelerating research capability and increasing awareness of critical technology in AI, Cyber, Quantum and photonics
- Partnerships: government and academia collaboration to drive industrial outcomes
- Driving industry adoption and collaboration with AI and innovation
Professor Anton van den Hengel, Director, Centre for Augmented Reasoning (CAR) Australian Institute for Machine Learning (AIML), University of Adelaide
Dr Andrew Dunbar, Executive Director, Research and Innovation, Department of State Development
Lea Diffey, Deputy Director-General, Innovation Department of Tourism and Sport QLD
4:30 pm
Showcase Report – Chair
4:30 pm
Showcase Report – Chair
- Building the culture on data assets, security and data analytics
- Driving better decision making and problem solving within the organization
- Embedding smarter data and smarter analytics initiatives
- Working collaboratively: Discerning and integrating human and AI strengths and skillsets for optimal business outcomes
4:30 pm
Showcase Report – Chair
4:30 pm
Showcase Report - Chair
4:40 pm
Networking Drinks
