2024 Government Innovation Show - Pennsylvania

The new Commonwealth Office of Digital Experience (CODE PA) was tasked with helping Pennsylvanians connect to the vast resources provided by our state agencies by offering a “No Wrong Door” strategy. This team brought user-centric design principles to the digital services being built in the Commonwealth and partnered with the strong foundation built by IT to scale new initiatives. This keynote will discuss the key components of CODE PA and review the initiatives of 2024 and what is on the horizon.  

Trust is the foundation upon which the legitimacy of government stands. With declining rates of citizen trust, in tandem with increased digital needs; digital transformation is being leveraged as a tool to help drive positive citizen experiences to gain back lost confidence. The feeling of being known and cared for is universally appreciated, even if it’s on a small level. Even seemingly minor and incremental improvements to service delivery go a long way in restoring faith.    

• How to foster a culture of citizen-focused outlook to build government trust.  

• How to include citizens in decision-making processes, policy creation and amendments.  

• How to create meaningful citizen participation and engagement opportunities.  

Modern Government Service Delivery is challenging, and as senior leaders within the public sector you are all at the forefront of that challenge.Discover how The New South Wales government in Australia developed more responsive, secure, and efficient government services.

Both innovation and digital equity have been priorities for the City of Philadelphia’s Office of Innovation and Technology (OIT) for over a decade, and OIT will discuss several keys to advancing this work:  

• Building the capacity within government to creatively address challenges and solve problems.   
• Connecting innovation with smart cities and digital equity to redefine public technology.  
• Adapting innovation to fit government culture

Every city department, from human resources to accounting, from public works to parks, public safety, and economic development, relies on technology to meet the mission. Whether streamlining processes and uniting people across functions, increasing the efficiency of delivering services, or bringing new tools to the citizens, the role of innovative and effective technology cannot be overemphasized in helping the City of Burlington, VT meet the needs of today and tomorrow.  However, as with most municipalities, Burlington must face these initiatives within the constraints of the limited financial resources available. Under pressure to simultaneously deliver on pressing commitments by finding creative solutions today, while also investing in innovations that will allow for future success; in this session, the speaker will share some of their experiences and respond to your questions.  

Split into specialized conversation areas and join engaging discussions to dive deeper into your innovation priorities. 

RoundTable 1: Strategies for keeping up with the accelerating rate of change; Facilitated by Kitou Futrell, SLED TVP for Slack and Dan Kuenzig, Principal Solution Engineer for State Government, Salesforce

Roundtable 2: Technology Solutions to Navigate the Data Driven Landscape ; Facilitated by:  Marques Holmes, Director SLED, Equinix

Roundtable 3: Protecting Pennsylvania: Ensuring Government Cyber Resilience and Recovery; Facilitated by Rubrik  

Roundtable 4: Meeting Citizens Where They Are: Accessible and Equitable Service Delivery: Facilitated by Google    

Digital Transformation remains at the forefront of the public sector agenda, However, while it’s easy to get caught up in the technical details of digital initiatives, the true success factors lie on the people side of the equation. This has become more challenging as we contend with skills shortages, remote work, and multi-generational workforces as well as the rise of the contractor workforce.   

There are many benefits that come with diversity in the workplace. The public sector’s success is dependent on having their workforce represent and resemble the communities they serve. A diverse and inclusive environment establishes a sense of belonging among employees. When employees feel more connected at work, they tend to work harder and smarter, producing higher quality outcomes. As a result, organizations that adopt D&EIA practices see huge gains in the form of innovation, and decision-making.