Digital NSW 2024

• Andrew Karvinen, A/Chief Cyber Security Officer (NSW Government / Executive Director Cyber Security NSW), Department of Customer Service
• Jake Radloff, Chief information Security Officer, Department of Creative Industries, Tourism, Hospitality and Sport
• Christopher Roberts, Chief Information Security Officer, Fire and Rescue NSW

Get ready for an eye-opening journey into the future of software development! In this engaging presentation, we’ll explore how artificial intelligence is reshaping the tech landscape and supercharging developer productivity.

Whether you’re a seasoned coder or a tech leader, this talk will open your eyes to the AI revolution that’s already underway. You’ll walk away inspired and armed with insights to harness the power of AI in your own development processes. Don’t miss this chance to peek into the future and position yourself at the forefront of the AI-powered coding revolution!

This session explores how Google Cloud is building trust and transparency into artificial intelligence, addressing key concerns and showcasing responsible AI development. Including

• Confronting AI’s Challenges: We’ll examine the top concerns surrounding AI, including bias, fairness and transparency
• Building trust through explainability: Help people understand how AI operates and makes decision
• Security in the Age of AI: Explore Google Cloud’s robust security measures for AI. Learn how Google safeguards AI models against attacks and protects sensitive data

Join us to learn how Google Cloud is building a future where AI is both innovative, secure and trustworthy.

Ever noticed that the best sports teams are the ones that can keep their best players on the field?    In an ever changing digital world, it’s just as important to ensure your organisation is as resilient as a world champion!

This session will cover what is required to build a foundation of digital and business resilience across your organisation. You’ll leave with a realisation of why it’s so important to stop thinking about security and observability as different concepts, and what tools to put in place to move towards a combined view of SecO11y!

Governments are rethinking technology strategies to meet diverse demographic needs and rising demand. Key challenges include cost optimisation, data mastery, and application interoperability, alongside data privacy and cybersecurity. Massive IoT data generation requires advanced analytics and AI for real-time insights. Infrastructure demands high-speed connectivity, resilient networks, and scalable cloud solutions. Technologies like 5G, edge computing, and AI improve efficiency and security, while digital twins enhance urban planning. This session discusses data’s role in creating smarter, safer environments for government and its citizens.

• Matthew Craft, Commander, Cybercrime Squad, NSW Police
• Toby Dagg, General Manager – Regulatory Operations Group, eSafety Commissioner
• Jessica Wilson, Chief Executive Officer, Good Things Foundation

• Productivity as the foundation for exceptional end-user experiences and business outcomes.
• Harnessing data and insights to continuously optimise user interactions.
• Empowering end users with streamlined processes and intuitive tools.
• Aligning technology and processes to exceed XLA goals and enhance satisfaction

• Learn how to build a Government Data Fabric that enhances data sharing, governance, and trust – even with a limited budget.
• Discover innovative methods to foster effective collaboration and eliminate data silos across departments, leading to faster and more efficient service delivery.
• Find out how similar agencies in Australia are driving innovation while keeping trust and security at the forefront of data-driven strategies

As the digital experience landscape evolves, government departments must connect with their citizens across various touchpoints, delivering faster, more relevant, and better-connected experiences than ever before. High-quality, personalised content is now the driving force behind citizen engagement, influencing every interaction and shaping agency perception.

To keep pace, government agencies need a connected digital infrastructure that integrates cutting-edge technology, enables data-driven insights, and ensures efficiency without sacrificing quality. However, many departments face challenges in optimising workflows, centralising data, and integrating across channels while maintaining consistency.

Join our session for real world insights into bridging the gap between where you are now and where you need to be to surpass citizen expectations. Learn best practice for designing and delivering a martech stack that is driven by data, fast, clean and ready to leverage the benefits of emerging AI-driven tools.

• The case for offering Choice between Mac and PC
• Addressing the myth that Mac is more expensive
• Enabling a seamless end user experience on Mac within a Microsoft-centric ICT environment
• Building internal capability and supporting Mac
• Optimising total cost of ownership
• Example and references

Panelist
Mark Lenzner, Executive Director, ICT / Digital Sourcing, Department of Customer Service
Patricia Davidson, Vice Chancellor’s Fellow, UNSW
Prof Aaron Quigley, Deputy Director & Science Director, Data61
James Calder, Director of AI, Analytics, and Digital, NICE – APJ and ME

Moderated by Louisa Francis, Partner, Technology Consulting, Data & Analytics, EY Australia

Panelist
Suzanne Crowle, Executive Director, Fair Trading Operations, Department of Customer Service
Frances Foster-Thorpe, Executive Director of Shaping Futures & Data Insights, The Cabinet Office NSW
Megan Osborne, Executive Director, Customer Data & Delivery, State Insurance Regulatory Authority
Mark Fazackerley, Country Manager ANZ, Qlik

Panelist
Kylie De Courteney, Managing Director, NSW Telco Authority
Kyle Stewart, Deputy Commissioner, NSW Rural Fire Service
David Cernjul, Director, SDPR, eHealth NSW
Arnie Bhattacharya, Chief Product Officer, Nuix

Panelist
Professor Asif Gill, Head of Discipline Software Engineering, UTS
Bianca Jordaan, Chief Digital and Information Officer, Department of Planning, Housing and Infrastructure
Rachel Maiden, Director, Accessibility NSW, Department of Customer Service
James Harkin, Senior Director, APAC, Lucid