Digital NSW 2024
Agenda
Randwick, 27 November 2024
All times in AEDT
7:30 am
Registration & Exhibition Hall Opens
8:30 am
Welcome To Country
8:45 am
Welcome from Public Sector Network
8:50 am
Opening Remarks Conference Chair
9:00 am
Digital Plans for NSW in 2025
9:25 am
Creating a virtuous circle of digital adoption, inclusion and trust
- The virtuous circle of accelerating adoption of digital public services is compelling – savings for government that can be reinvested in improving citizen outcomes.
- Key questions are shaping the next wave of change. Can online services be accessed by all? Do experiences embody policy intent in support of every citizen? Is trust being maintained in the AI era?
- The latest instalment of Adobe’s multi-year research seeks answers, examining citizen experience, site performance and digital equity rankings among agencies – now with deep dives in vital areas like s accessibility and personalised service delivery.
- It shows that NSW leads the states and territories, but the margin has narrowed since last year as agencies lift investment in digital inclusion, participation and online service utility.
- Discover opportunities to capture the social and economic returns from investment in digital inclusion, participation and service utility.
9:45 am
Secretaries Panel
- Graeme Head, Secretary, Department of Customer Service
- Kiersten Fishburn, Secretary, Department of Planning, Housing and Infrastructure
- Murat Dizdar, Secretary, NSW Department of Education
- Susan Pearce AM, Secretary, NSW Health
10:15 am
What AI was meant to be; empowering Public Service with data, insights and actions
Troy Sellers, Principal Enterprise Architect, Salesforce
Explore how responsible activation of data and AI can boost productivity, accelerate mission impact and increase trust among employees, citizens, and stakeholders. See how empowering public service with the right data, tools and insights (at the right moment in time) can help deliver highly relevant, inclusive, and efficient government services.
Troy Sellers, Principal Enterprise Architect, Salesforce
10:35 am
Refreshment Break and Exhibition Trade Hall Activities
Take the opportunity to refuel, connect, and explore the latest innovations in the Exhibition Trade Hall. Enjoy freshly brewed barista coffee and a delightful selection of snacks while networking with colleagues and industry professionals.
11:30 am
Panel Discussion: Digital the road ahead
Panelist
- Greg Italiano, Government Chief Information Officer, Department of Premier and Cabinet, WA
- Laura Christie, Deputy Secretary, Digital NSW, Department of Customer Service
- Chris Gondek, Solutions Engineering Manager, NetApp
12:00 pm
Technology as a Strategic Enabler: how agencies are enhancing critical services
John Hardwick, Executive Director, Asset Management Branch Planning, Integration and Passenger Division, Transport for NSW
Rob Hilditch, Executive Director Information Technology, CIO, Information Technology, Fire and Rescue NSW
Whether it is keeping communities safe or building and maintaining critical infrastructure – digital innovation is playing a key role in the delivery of vital services across NSW. Hear from SAP’s Asia Pacific President Paul Marriott, as he hosts a panel with John Hardwick (ED of Asset Management, Transport for NSW) and Rob Hilditch (CIO, Fire and Rescue) to explore how SAP technology is helping NSW fight fires and floods and maintain its critical road and transport assets.
John Hardwick, Executive Director, Asset Management Branch Planning, Integration and Passenger Division, Transport for NSW
Rob Hilditch, Executive Director Information Technology, CIO, Information Technology, Fire and Rescue NSW
12:20 pm
Fireside Chat: How can we better support the digital upskilling of our communities?
12:40 pm
Key priorities for the next 12 months ahead…
1:00 pm
Networking Lunch and Exhibition Trade Hall Activities
Take the opportunity to reflect on the plenary session and discover the latest innovations in the Exhibition Trade Hall. Enjoy freshly brewed barista coffee and a variety of lunch options, including food trucks, catering activations, and much more.
2:30 pm
Opening Remarks from Accessibility Track Chair
2:30 pm
Opening Remarks from Productivity Track Chair
2:30 pm
Opening Remarks from Trust Track Chair
2:30 pm
Opening Remarks from Resilience Track Chair
2:30 pm
Opening Remarks from Workforce Track Chair
2:40 pm
Government Keynote: Making Government Services Accessible
2:40 pm
Government Keynote: Realising the potential of AI and emerging technology in a safe way to increase efficiencies
2:40 pm
Government Keynote: Trust through listening: learn about how the NSW Government is using data and insights to make services easier to access, more effective and more trusted by the community.
2:40 pm
Fireside Chat: Strengthening Risk Management to Protect Data
2:40 pm
Fireside Chat: Developing Digital Skills and Leadership in the Public Sector Workforce
3:00 pm
Empowering Citizens through Design, AI, Cloud, Data and Automation
Accessibility is not just about compliance, but about empowering all citizens to actively participate in public services. This session explores how leveraging cutting-edge technologies can create inclusive and personalised experiences that truly make a difference in people’s lives.
3:00 pm
Coding the Future: How AI is Revolutionizing Software Development
Get ready for an eye-opening journey into the future of software development! In this engaging presentation, we’ll explore how artificial intelligence is reshaping the tech landscape and supercharging developer productivity.
Whether you’re a seasoned coder or a tech leader, this talk will open your eyes to the AI revolution that’s already underway. You’ll walk away inspired and armed with insights to harness the power of AI in your own development processes. Don’t miss this chance to peek into the future and position yourself at the forefront of the AI-powered coding revolution!
3:00 pm
Google's Approach to Trust and Transparency in AI
This session explores how Google Cloud is building trust and transparency into artificial intelligence, addressing key concerns and showcasing responsible AI development. Including
- Confronting AI’s Challenges: We’ll examine the top concerns surrounding AI, including bias, fairness and transparency
- Building trust through explainability: Help people understand how AI operates and makes decision
- Security in the Age of AI: Explore Google Cloud’s robust security measures for AI. Learn how Google safeguards AI models against attacks and protects sensitive data
Join us to learn how Google Cloud is building a future where AI is both innovative, secure and trustworthy.
3:00 pm
Kicking goals in Innovation and winning with Resilience
Ever noticed that the best sports teams are the ones that can keep their best players on the field? In an ever changing digital world, it’s just as important to ensure your organisation is as resilient as a world champion!
This session will cover what is required to build a foundation of digital and business resilience across your organisation. You’ll leave with a realisation of why it’s so important to stop thinking about security and observability as different concepts, and what tools to put in place to move towards a combined view of SecO11y!
3:00 pm
Smart Tech Strategies: How Governments can embrace AI, 5G and IoT for Safer Cities
Governments are rethinking technology strategies to meet diverse demographic needs and rising demand. Key challenges include cost optimisation, data mastery, and application interoperability, alongside data privacy and cybersecurity. Massive IoT data generation requires advanced analytics and AI for real-time insights. Infrastructure demands high-speed connectivity, resilient networks, and scalable cloud solutions. Technologies like 5G, edge computing, and AI improve efficiency and security, while digital twins enhance urban planning. This session discusses data’s role in creating smarter, safer environments for government and its citizens.
3:20 pm
Government Keynote: Improving Connectivity across NSW
3:20 pm
Fireside Chat: Digitally Enabled Transformation
3:20 pm
Fireside Chat: Reducing Legacy Technologies and Duplication of Digital Solutions
3:20 pm
Fireside Chat: Ensuring the Online Safety of our Communities
- Matthew Craft, Commander, Cybercrime Squad, NSW Police
- Toby Dagg, General Manager – Regulatory Operations Group, eSafety Commissioner
- Jessica Wilson, Chief Executive Officer, Good Things Foundation
3:20 pm
Fireside Chat: Building an Environment that Supports Digital Innovation
3:40 pm
Innovative, new ways to use data: Embracing change to empower citizens and businesses while transforming policy and service delivery
Change is never easy. While data holds the power to transform the delivery of government services for the better, it takes strong leadership and stakeholder engagement to unlock its full potential. Join this keynote session to hear firsthand how the innovative, new use of data is improving the lives of citizens and businesses for the better, enabling ambitious policy goals to be met.
3:40 pm
Elevating End User Productivity to Drive XLA Success
- Productivity as the foundation for exceptional end-user experiences and business outcomes.
- Harnessing data and insights to continuously optimise user interactions.
- Empowering end users with streamlined processes and intuitive tools.
- Aligning technology and processes to exceed XLA goals and enhance satisfaction
3:40 pm
Smart Data Sharing and Governance: Practical Strategies for Building Trust and Efficiency Amid Technology Advancements
- Learn how to build a Government Data Fabric that enhances data sharing, governance, and trust – even with a limited budget.
- Discover innovative methods to foster effective collaboration and eliminate data silos across departments, leading to faster and more efficient service delivery.
- Find out how similar agencies in Australia are driving innovation while keeping trust and security at the forefront of data-driven strategies
3:40 pm
Resilience Industry Perspective
Presented by Sitecore
3:40 pm
Vic Gov Case Study: Navigating the Dos and Don’ts of Modernising Application Architecture
- Transforming Paramedic remediation services for Victorian Government.
- Reshaping the way infield patient remediation can be performed with Compnow Technology Life cycle management Services.
- Lessons learned from Ambulance Victoria’s Mobile application Digital Journey.
- Streamlining procurement processes for key technology vendors that can modernise your business. Apple the sleeping giant in NSW Gov.
4:00 pm
Panel Discussion: Designing services that meet the needs of the community
Panelist
Karen Ko, A/Chief Digital Officer, Revenue NSW
Mike Dudarenok, Chief Information and Digital Officer, NSW Education Standards Authority
Jordan Hatch, General Manager, Customer and Staff Digital Programs, Service Delivery Excellence Group | Services Australia
Duncan Lucas, Executive Director, Road Safety Regulation, Safety, Policy, Environment and Regulation, Transport for NSW
Kainaz Mehta, Digital Accessibility Executive, Acquia
4:00 pm
Panel Discussion: Collaborating within government with industry and academia to innovate and solve complex problems
Panelist
Mark Lenzner, Executive Director, ICT / Digital Sourcing, Department of Customer Service
Patricia Davidson, Vice Chancellor’s Fellow, UNSW
Prof Aaron Quigley, Deputy Director & Science Director, Data61
James Calder, Director of AI, Analytics, and Digital, NICE – APJ and ME
Moderated by Louisa Francis, Partner, Technology Consulting, Data & Analytics, EY Australia
4:00 pm
Panel Discussion: Using data insights to inform service delivery and decision making
Panelist
Suzanne Crowle, Executive Director, Fair Trading Operations, Department of Customer Service
Frances Foster-Thorpe, Executive Director of Shaping Futures & Data Insights, The Cabinet Office NSW
Megan Osborne, Executive Director, Customer Data & Delivery, State Insurance Regulatory Authority
Mark Fazackerley, Country Manager ANZ, Qlik
4:00 pm
Panel Discussion: Rapid Response in times of need
Panelist
Kylie De Courteney, Managing Director, NSW Telco Authority
Kyle Stewart, Deputy Commissioner, NSW Rural Fire Service
David Cernjul, Director, SDPR, eHealth NSW
Arnie Bhattacharya, Chief Product Officer, Nuix
4:00 pm
Panel Discussion: Ensuring that our Technology Supports our Diverse Workforce
Panelist
Professor Asif Gill, Head of Discipline Software Engineering, UTS
Bianca Jordaan, Chief Digital and Information Officer, Department of Planning, Housing and Infrastructure
Aarti Joshi, Chief Information Officer, Department of Customer Service
James Harkin, Senior Director, APAC, Lucid
4:30 pm
Closing Remarks for Track Chairs & Networking Reception
After a fantastic day of sessions, take some time to relax and unwind at the Networking Reception. Enjoy live entertainment, delectable canapés, and drinks from our refreshment stations as we wrap up a successful event with great conversations and a vibrant atmosphere.
