Revolutionising Case Management:
Empowering Frontline Teams and Enhancing Citizen Engagement
Wednesday, 4 December 2024 | 11:00 AM – 12:00 PM AEDT
What’s In Store
Modern case management is emerging as a vital tool in transforming frontline services and improving citizen interactions. The ability to streamline processes, deliver faster outcomes, and maintain seamless integration with legacy systems has become essential for driving efficiency and engagement.
Join this thought-provoking Webinar to explore how cutting-edge case management solutions are empowering government teams to work more effectively and delivering enhanced services to the public. Featuring insights from a government agency that has successfully deployed a modern case management solution, this discussion will reveal how the integration of technologies can transform operations.
This webinar is essential for Australian public sector leaders seeking to revolutionise case management and improve outcomes.
Key talking points include
Empowering Frontline Teams:
Learn how modern case management tools are enabling government employees to work more efficiently, improving service delivery and operational agility.
Rapid Deployment and Integration:
Discover how agencies are delivering minimum viable products (MVPs) in weeks, not months, while seamlessly integrating with existing legacy systems.
Enhancing Citizen Engagement:
Explore the real-world impact of streamlined processes and improved case configuration on citizen experiences, from faster responses to more personalised services.
Unlocking Innovation with Private AI:
Gain insights into how Private AI can enhance case management by improving decision-making and unlocking new efficiencies.
Speaker Panel
James Campbell,
Regional Vice President,
Appian
Michael Todd,
Solutions Consultant,
Appian
Ameya Sawant,
Director of PlanSA,
Government of South Australia
Benefits of Attending
Enhance Operational Efficiency:
Discover how modern case management tools streamline workflows, allowing government teams to work faster and more effectively, leading to improved service delivery and operational flexibility.
Accelerate Project Implementation:
Learn how to rapidly deploy case management solutions with minimum viable products (MVPs) in just weeks while maintaining seamless integration with legacy systems.
Boost Citizen Satisfaction:
Understand how improved case configurations and streamlined processes lead to faster responses, more personalized services, and enhanced citizen engagement.
Leverage Private AI for Innovation:
Explore how integrating Private AI into case management can enhance decision-making, improve resource management, and unlock new efficiencies within government operations.
Real-World Success Stories:
Gain insights from a government agency that has successfully implemented a cutting-edge case management solution, offering valuable lessons on driving transformation in the public sector.
Discussing Current Topics
#CaseManagement
#FrontlineEmpowerment
#GovernmentInnovation
#CitizenEngagement
#DigitalTransformation
#OperationalEfficiency
#ServiceDelivery
#PublicSectorAI
