Webinar: Supporting State and Local Government on their Digital-First Journey

Event Details

Agenda

New York, 19 September 2024

All times in EDT

12:00 pm

Welcome from Public Sector Network

12:05 am

Welcome from the Chair: Freshworks

12:15 am

Government Keynote

Navigating Digital Transformation for a Future-Ready Government

  • Lessons learned in Government modernization journey: necessary next steps 
  • Current technology priorities to provide enhanced service delivery, employee engagement & CX 
  • Workplace upskilling and cultural priorities  

Taylor Linke, Director of IT Innovation & Customer Experience, Washington State Health Care Authority 

12:30 am

Panel Discussion

Digital Transformation in Government: The Way Ahead

  • Overview of challenges in digital transformation 
  • Lessons learned in the migration to a digital-first government 
  • Emerging technologies of interest in accelerating CX and next-generation citizen services 

Moderator:

Payal Patel, Senior Director North America, Solutions Engineering, Freshworks

Panelists:

Taylor Linke, Director of IT Innovation & Customer Experience, Washington State Health Care Authority 

Kathryn Michener, Director of User Experience, New Hampshire Department of Information Technology 

1:05 pm

Q&A with the Audience

1:10 pm

Closing Remarks from the Chair: Freshworks

1:15 pm

Virtual Event Adjourns

Event Details