Online Training
Change Management for Digital Transformation
Optimise Adoption, Address Resistance, and Drive Innovation
26 August and 02 September 2024
10:00 AM - 2:30 PM AEST
Next intake: 26 August and 02 September 2024 | 10:00 AM - 2:30 PM AEST
Overview
According to McKinsey & Company, a whopping 70% of digital transformations fail. Why? Technology project goals are often improperly defined and poorly communicated. This frightens and frustrates employees. Instead of adoption, you get resistance, misalignment across departments and competing interests without common goals. Change management (or lack of) can make or break modernization initiatives. However, sometimes it’s not a key focus but is a part of the project that you are in a crucial position to influence and make decisions on.
This online training course has been developed for IT leaders who are leading transformation and modernization initiatives in the public sector. It will focus on strategic planning and communication skills to influence and drive transformation forward. It will address the common challenges that IT specialists encounter and investigate some of the recurrent break points that cause projects to fail.
It will enable IT managers to effectively communicate and engage with stakeholders, including senior management, staff, and end-users, throughout the change process.
Who Should Attend?
Directors, Assistant Director, Manager, Project Manager, and Leads of:Learning Outcomes
Online Training
Change Management for Digital Transformation
Session details
- Build your change management skills
- How to address resistance
- Gain insights into change management frameworks and methodologies
- Understand how evaluate and monitor progress
- Planning next step
Level: Fundamentals
No previous experience necessary
Get this course using subscription credits. Learn more
This course requires 1 credit.
Key Sessions
The Dynamics of Change in Digital Transformation
• Context for change
• The Human Element
• Models of change management
The Role of Change Management in Innovation and Digital Transformation
• What is innovation? A shared definition
• Digital Transformation in the public sector
• Common barriers to transformation
Setting Goals and Crafting a Strategy
• Why is a compelling Vision important?
• Exploring examples and tools
• Group Discussion
Crafting a Strategy: Adopting a structured approach to change
• Identify objectives, scope, and stakeholders
• How to assess risks and impacts of the change
• The resources and capabilities needed to implement the change successfully
Addressing Resistance in the Public Sector
• Involving staff and all stakeholders
• Communication
• Managing resistance
• Group discussion
Enabling Adoption among Internal Stakeholders
• Opportunities to see, feel, touch, and try
• Fostering a learning environment
• Change experiments
• Tips and tricks
Monitoring and Analysing Progress
• Monitoring achievement of strategy
• Adjustments and feedback
• Monitoring post change
Planning for Continuous Improvement
• Moving away from Set and Forget
• Flexibility and responsiveness
• Culture of continuous improvement
Meet Your Facilitator
Mustafa Ghulam
Transformation and Process Specialist
Mustafa has 23 years’ experience in five countries across a range of industries. He has uniquely worked in all three tiers of public service (federal, state, and local government).
Mustafa is a dual certified change manager, certified project manager, and a Lean Six Sigma Master Black Belt from Cardiff University. He is passionate about leading system and process improvement using effective change management to improve employee and customer experiences.
Mustafa is a known conference speaker and has delivered case studies and panel discussions for 10+ national and international conferences. He is a father of three active kids and likes to spend his spare time with his family, especially loves to travel and explore new cuisines!
Register Today
Join this training for professionals working within the Public Sector
Use training credits
Additional discounts are available for group registrations of 10 or more. For group or payment enquiries or custom training solutions, please contact [email protected]
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Purchase 6-15 training credits*
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Purchase 16-30 training credits*
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Purchase 31-50 training credits*
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* Most full-day Public Sector Network courses (which may be split over two days) will require one credit, which is valued at approximately $US595 or $A795, plus tax
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