Online Training
Improving Digital Accessibility in the Public Sector
Creating and Curating Inclusive Digital Spaces and Content
15 & 22 August 2024
10:00 AM - 2:30 PM AEST
Next intake: 15 & 22 August 2024 | 10:00 AM - 2:30 PM AEST
Overview
Access to digital services is not a luxury – it is a requirement for full participation in contemporary social, economic, and civic life. Therefore, your online and digital content must be inclusive to all your users. From people with disabilities to those with differing literacy levels, your web-based content needs to be accessible to all.
This is where WCAG guidelines come in, providing a benchmark and roadmap in your journey to greater accessibility. Attend this course to discover the principles and practices of creating accessible content that meets the four principles of WCAG 2.1: perceivable, operable, understandable, and robust. Our training covers guidelines, content design, and human-centered design principles. It will provide you with hands-on practice to ensure you master the techniques for creating accessible text, multimedia, tables, forms, and more. Our expert trainer will guide you through best practices for creating accessible PDFs and e-books, testing and evaluating WCAG 2.1 compliance, and implementing these practices in public sector agencies.
Developed for content creators, curators, and designers; this course will equip you with the knowledge and skills needed to create and curate compliant, inclusive content for all users, including those with disabilities.
Who Should Attend?
This will benefit public sector professional in the following roles:Learning Outcomes
Online Training
Improving Digital Accessibility in the Public Sector
Session details
• Learn about WCAG 2.1 AA and WCAG 2.1 AAA
• Learn how to make your online and digital content accessible
• Understanding your users and their different needs
• Apply principles of content design to create and curate inclusive content
• Applying Human-Centred Design principles to unlock greater online and web accessibility
Level: Fundamentals
No previous experience necessary
Key Sessions
Unpacking the Guidelines and What it Means for Accessibility
• An overview of WCAG 2.0 AA and WCAG 2.1 AA
• Key terms and definitions
• Unpacking the key differences between WCAG 2.0 AA and WCAG 2.1 AA
• Evaluating how they affect the user experience
Disability and Web Accessibility in Government Agencies
• Exploring the different types of disability
• How this impacts the online and
• Uncovering the specific accessibility challenges
• Common accessibility challenges of government websites
Understanding Culturally and Linguistically Diverse Users and Users with Differing Literacy Levels
• How web accessibility can exclude users from CALD backgrounds
• Exploring how WCAG guidelines can help you develop inclusive content
• Things to consider when developing online content for users with varying literacy levels
Understanding Your Users
• User insights and analytics
• Evaluating user research and feedback
• Identifying your different user groups
• Uncovering their needs and preferences
Personas and Problems
• Persona creation
• What are the questions that you need to ask
• Framing the right problem
• How Human-Centred Design can help
Structure and Tone
• How do people read
• The power of plain English
• Testing and feedback
• Assessing different formats
Temporary Disabilities and Neurodivergence
• Learn about temporary disabilities and how they affect the online user experience
• Contextual disabilities
• Designing for neurodivergence
Assistive Technologies
• Exploring assistive technologies and accommodations
• How do they enable accessibility
• Testing to ensure digital content is compatible and functional
Meet Your Facilitator
Mauricio Perez
HCD Strategist and Accessibility Specialist | Good HCD
Mauricio Perez is a Human Centred Design (HCD) strategist in Sydney, Australia.
He specialises in Service Design, User Experience (UX) and Customer experience (CX). He is focused on making products and services better for users, customers, citizens and even staff by placing their needs at the centre of the design process.
He works to find the right problem through research, analysis and synthesise – to find the right solutions through design, testing and iteration. He works across government, financial, health and communication sectors. He has a passion for accessibility, inclusive, environmental and ethical design practices
Register Today
Join this training for professionals working within the Public Sector
Additional discounts are available for group registrations of 10 or more. For group or payment enquiries or custom training solutions, please contact [email protected]
Customised in-house options available for teams
Interested in any of our online trainings?
You can also choose to have them delivered in house. We will work closely with our inspiring session facilitators to tailor the content around the key development areas your team are prioritising, shape the learning outcomes around your core departmental challenges and make the most of your L&D and upskilling budget.
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