Online Training
Communication Skills for Data Professionals
Negotiation, Persuasion and Storytelling: Engage with non-technical stakeholders, progress initiatives and your career
16 July 2024
9:00 AM - 5:00 PM AEST
Next intake: 16 July 2024 | 9:00 AM - 5:00 PM AEST
Overview
As a Data Science Leader in Government, modeling, developing, and improving applications and analytics are core aspects of your role. Your time is primarily spent collaborating with teams, explaining complex concepts to non-technical stakeholders and leaders, addressing data hygiene challenges, negotiating budgets and sponsorship, and communicating your vision effectively.
It’s unsurprising that a recent survey highlighted relationship building, influencing, communication, and team engagement as key factors influencing the effectiveness of Data and Analytics Leaders.
As a data scientist, you’re frequently tasked with conveying your findings and recommendations to non-technical colleagues, including senior management, other departments within your organization, or even customers. Therefore, developing strong communication skills is essential. Your challenge lies in simplifying complex technical concepts, relating your expertise within a business context, and tailoring your message for multi-disciplinary teams.
The “Communicating Your Data Science Expertise to Non-Experts” workshop aims to assist you in refining your communication, negotiation, persuasion, and listening skills as you progress towards becoming a more effective leader. Through a blend of presentations, interactive group discussions, and expert feedback sessions, this course equips you with a practical toolkit to effectively communicate your technical expertise, understand your non-technical audience, and navigate challenging situations with confidence.
Who Should Attend?
This course has been developed for Data Science and Advanced Analytics experts from local government, State and Federal who are moving into leadership, project management and change-maker roles. This course is also beneficial to subject matter experts who have to work closely with business leaders including:Learning Outcomes
Online Training
Communication Skills for Data Professionals
Session details
- Put yourself in your non-technical stakeholders’ shoes and tailor powerful, resonant messages
- Sharpen your storytelling skills to improve engagement with multi-disciplinary stakeholders
- Adapt and simplify your message to appeal to varying competency and knowledge levels
- Build relationships and connections to better influence decisions
Level: Fundamentals
No previous experience necessary
Key Sessions
Introduction to the Elements of Communicating Expertise
• Translating your technical expertise for a non-technical audience
• Aligning technology insight into the larger strategic business framework
• Focusing on the Why; why does your insight matter; and how does it affect your audience?
Effective Listening in Practice
• The foundation of becoming an effective listener
• Understanding the importance of listening and its role in promoting organisational relationships, encouraging product delivery and innovation and navigating periods of change
• Practical guidelines to improve your listening skills
Communicating to Connect
• Understanding your audience: Uncovering the aspects of your expertise that resonate with them
• Learning to ask the right questions
• Communicating to engage and connect: Finding a balance between clarity and detail
Communicating Authoritatively
• Creating an aura of expertise through demonstration
• Communicating with credibility and trust in practice
• Imbibing consistency in your messaging: Constant, repeatable, and regular
Negotiating and Persuasion to Drive your Data Science agenda
• The difference between negotiation and persuasion and identifying the best situations for each approach
• Creating your message for negotiation vs. persuasion
• Forming a link between your message and how it affects your audience and the organisation at large
Group Activity: Communicating for Influence in Action
Thinking on Your Feet: How to Find Your Voice and Communicating Effectively Under Pressure
• Thinking calmly and gathering information
• How to practice decisiveness in stressful scenarios: Tip and tactics
• Silver linings: Building trust and forging relationship in conflict
Giving and Receiving Feedback in a Constructive and Empathetic Way
• The importance of empathy in giving feedback
• Constructive feedback in action
• On the receiving end: How to take onboard feedback in a meaningly way
Communicating a Big Idea to Change the World
Break-out Group Activity: Deliver the Pitch
• Pitch your big idea to the group, as you would the key stakeholder both inside and outside the organisation.
• Draw on course frameworks, tools, and techniques to justify your pitch
• Benchmark against your peers
Wrap-up and Evaluation
• Receive professional feedback from facilitator
• Draw on peer observations
• Be referred to further resources for building best practices and top tips
Meet Your Facilitator
ROCHELLE FITTLER
Co-founder and Director | The Expert Leader
Rochelle is a former Chief Information Officer (CIO), Operations Manager, and Senior International Liaison Officer, possessing the expertise to navigate each of these highly challenging and distinct roles. With over two decades of experience in the Defence and Intelligence Sector, Rochelle has transitioned her focus towards nurturing leadership potential in others, driven by her passion for fostering growth.
Drawing from her background in science and analysis, Rochelle is deeply engaged in exploring the latest rigorous research on leadership, meticulously examining its practical implications for technical and operational challenges. Throughout her career, Rochelle has spearheaded foundational technology review programs, pioneered the establishment of new technical intelligence and operational capabilities, and adeptly negotiated international cooperation agreements.
Rochelle’s collaborative approach stands as her defining strength. She firmly believes in the power of collective effort, recognizing that significant achievements seldom occur in isolation. Rochelle brings a profound emphasis on building relationships to her coaching endeavors, fostering environments conducive to growth and success.
Register Today
Join this training for professionals working within the Public Sector
Additional discounts are available for group registrations of 10 or more. For group or payment enquiries or custom training solutions, please contact [email protected]
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