USA: Federal Digital Insights
Recentering Service Delivery on the Citizen
Wednesday, September 21, 2022 | 12pm – 1:25pm ET | Online
Event Overview
The reality of government today is that it is just as complex as any multinational corporation–and complexity can breed confusion. Between citizens, partners, and clients -digital transformation and service delivery across the Federal Government has been essential to responding to contemporary expectations.
Departments and agencies across the Federal Government have been innovating and bringing new tools to bear to execute their missions and delivery value for citizens; transforming the way that individuals and institutions engage with the Government. Within that same framework –Federal agencies and departments have been retooling their citizen experience strategies by leveraging new approaches, technologies, and procedures. This is a transformative time for digital engagement and communication–allowing greater collaboration and unique touchpoints with those the Federal Government serves.
Public Sector Network’s Federal Digital Insights virtual event will convene Federal public sector thought leaders driving the continued digital development of the Federal Government. Join us as we focus on key learnings and actions that will help Federal departments and agencies to continue their momentum in providing safe, secure, and inclusive digital services.
Benefits of Attending
A Look Into Your Inspiring Speakers
Captain Michael Ahmadi
Team Lead, Digital Communications at the National Heart, Lung & Blood Institute,
National Institute of Health
Kristin Dohn
Digital Engagement Lead
Consumer Financial
Protection Bureau
Scott E. Simpson
Digital Transformation Lead, Procurement Innovation Lab
U.S. Department of Homeland Security
(pending final agency clearance)
Steve Witt
Director of Public Sector
Nintex
Key Sessions
Developing a Digital Service Delivery Communication Framework: Improving Consumer Health Information on NHLBI’s Public-Facing Website
As digital transformation is rolled out across the public sector and digital touchpoints become increasingly commonplace for public service delivery to citizens, clients, and partners alike – communication across various channels increases in importance. Stemming from an institution where every piece of communication must be taken seriously – the NIH strives for top-tier communication to ensure that scientific research results and life-supporting disease prevention and treatment information is compiled, presented, and made easily accessible to consumers nation-wide. Join Captain Michael Ahmadi as he shares some insights from the recent efforts undertaken at NIH and the opportunities that transformation has afforded.
Leveraging Digital Technologies to Maximize Impact and Service Outcomes
- Recent events have forced all organizations – public and private alike – to make a pivot towards additional digital technologies in-order to remain in operations. How have you appropriated digital technologies to advance your mission? Where are you going beyond the basics?
- What unique and unexpected applications have you found for digital technologies as you’ve explored ways to improve/expand service delivery?
Your Registration
Our Event Partners
For partnership opportunities, contact Andrew Jensen for more information.
