Well Done International Pty Ltd

Well Done is an Australian owned and managed contact centre support specialist provider. We handle a wide range of services for the public sector and are a Preferred Provider on state and local government contracts that cover all states and the NT.

We operate a National Distributed Network 24x7x365 from our centres in Melbourne, Adelaide, and Nowra to ensure a high level of technical and operational redundancy for these critical services and to meet a Network uptime KPI of 99.9+%.

Services include:

• Full spectrum customer service for agencies – after hours, overflow and 24×7 answering services and digital customer services.
• Incident and emergency lines – issue filtering and escalation of urgent issues.
• Community Sector - emergencies after hours, logistical support for shift substitutions, HACC and NDIS programs.
• Community Engagement project lines – enquiries and complaints; urgent issues; frequently asked questions handled as required.
• Specialist support for local government – agile industry application to handle full spectrum customer service.
• Responsive maintenance contact centre support - community housing, facilities maintenance.
• Lone Worker and GPS Welfare monitoring – many systems and service configurations.
• SCADA monitoring – various systems, escalate to multiple teams. Experience handling complex services for utilities
• Work, Health & Safety Injury Reporting lines – scripted applications to manage reports and referral to your approved providers.
• Custom services and applications can be developed and provided.