SpikeFli Analytics Corp.

SpikeFli has developed an in-house SaaS based ERP/ELT system that centralizes all facts related to technology and telecom for the business. Drastically increasing visibility into wasteful spend, and eliminating the resources a company dedicates to gather, analyze, and report on important facts related to vendors, users, inventory, and costs. That coupled with our experienced team of advisors has helped numerous businesses put millions of dollars back into their control, as opposed to their technology & telecom vendors. We support clients in the public and private sector across North America. The following document is meant to highlight how SpikeFli can assist organizations and Government in the domain of IT and Telecom Asset Management.

SpikeFli uses a combination of proprietary software and expertise to help our clients centralize and streamline their telecommunications and technology assets. Our knowledgeable team works with our clients to collect relevant information from vendors and in-house support, implement the solution, and train internal/external resources. We provide ongoing support and handle change management on behalf of our customers. We provide monthly invoice audits for all client’s telecommunications and technology assets within the system to ensure vendors are billing according to the terms and conditions as set out in their vendor contracts and Master Agreements. Our strategy employs a three-pronged approach detailed as follows:

Technology: SpikeFli is a cloud-based platform that provides high visibility and immediate insight into spending and services with all vendors. This data combined with clients own internal data provides a level of detail into technology/telecom spend not available when dependent on each vendors billing platforms and invoice details. The analytics, and reporting enable all parties involved (SpikeFli service team; client’s procurement; administration; finance; IT; department managers and Executives) to ask questions and receive immediate answers to reduce costs and drive change.

Highlights of the technology’s functionality: Introduction Video: https://vimeo.com/714175858

• Centralizes, normalizes, and reports data from multiple vendors (new vendors and spend categories may be added as required – for example software, data centres, domains etc.) all in ONE-SOURCE-OF-TRUTH.
• Automates customized reporting required for business analysts throughout the organization (including IT, AP, Finance, Vendor Management and Procurement). 
• Eliminates the “brain-drain” on crucial facts businesses need to reduce risk, make informed purchasing decisions, and manage employee’s complex technology needs. 
•  Alerts users/analysts to areas of concern that left unchecked can costs the business money for years (possibly even decades). For example: contract end dates, office moves, joint venture, ex-employees, divestitures etc.Streamlines vendor and invoice management (I.e.: Digital mailroom).  
• Syncs with MS Active Directory; keeping assets tagged to current projects/locations/employees.    
• Provides 3 unique levels of access to information based on role, for greater accountability. 
•  Increases efficiency and productivity of related teams (i.e.: IT/finance/human resources/admin).       
• Simplifies data analyses to highlight billing errors & credit recovery with the vendors.  
• Highlights and identifies unused/underused/overused products and services.

Dedicated Account Management & Data Analyses (OPTIONAL): Our Account Management team leverages the technology to streamline client processes and drive efficiencies while providing white-glove customer service to our clients IT department. The SpikeFli team will:

• Act as first point of contact for all telecom questions and issues via email support queue
• Reduce drain on client’s IT departments.
• Liaise with vendor representatives.
• Recommend & apply appropriate cost reduction strategies for procurement of equipment & services.
• Manage activation and termination of services, roaming etc.
• Review all monthly billings and provide monthly report on findings and actions taken.
• Address any billing issues/ escalate credit recovery.
• Troubleshoot/manage service issues.
• Manage MDM tasks (i.e.: email set up, policy and reporting controls etc.).
• Manage payments for all invoices via Calgary Board of Education card or other credit card payment programs.
• Manage procurement research, communications (vendor & client management and reporting.

Consulting: (OPTIONAL): SpikeFli will leverage our database of current/historical clients and their contracted rates and robust partner network for products and services. Providing access to our entire client base to provide expert advice for negotiation on the most favorable services and rates for our client's requirements. Highlights include:

• Collaborative effort with procurement.
• Ongoing needs/gaps analysis to facilitate the negotiation of stronger contracts.
• Evaluate and assess all proposals.
• Quantify the real value of contracts.
• Make recommendations for further negotiations.
• Contract review & implementation.
• Monthly Invoice review (including reporting) for accuracy/credit recovery.