Premier Contact Point
Every day, our Clients trust us to handle their most important customer interactions.
Premier Contact Point is trusted by State and Local Government organisations to handle their most important customer interactions.
Proudly Australian owned and operated for almost 40 years, Premier offers best in class cloud customer contact, self service and workforce optimisation technologies, best known for their reliability, security and Australian based support.
The Contact Point CCaaS platform is highly intuitive with a suite of easy to use, no code tools that minimise precious training time and enables clients to easily build call and digital flows, surveys, real time dashboards, BI reports, agent score cards and to generally self administer the solution.
Contact Point integrates with other cloud based solutions such as Microsoft Teams, Dynamics 365, Salesforce and ServiceNow, to name a few. It also leverages the latest AI tools to enable Government organisations to future proof their business with the next generation of data based insight and efficiency tools such as AI bots, AI analytics, AI knowledge and survey tools and many others.
Premier is externally audited and certified to ISO27001 and ISO9001, has offices in Melbourne, Sydney and Brisbane, and our team of tech innovators all share one common love: helping organisations deliver the ultimate customer experience across any channel, at any time. All infrastructure and data is hosted in Australia only.
Australia