Five Faces

Five Faces helps complex service providers like governments and health providers embrace the changing face of consumer engagement. Digital connectivity has shifted from ‘nice to have’ to a necessity. When we can tap to order pizza and watch its progress in real-time…we expect the same from all providers. 

Clients choose Five Faces to create easy, intuitive consumer engagement solutions, such as portals and visitor management solutions. Consumers benefit from digital connectivity for everything from making appointments and completing forms online to checking in and a queue from their own device. Our solutions reduce friction and frustration and ultimately create better consumer experiences. 

The technology that underpins our solutions makes this all possible. It’s modern and modular, which means no coding, rapid creation and change management, and easy integration with existing systems. It acts as a seamless pane of glass, connecting consumers digitally with multiple underlying enterprise systems. 

One of our clients has achieved the following in a year across their outpatient clinics:

• 60% reduction in DNA rate for appointments
• 90% digital check-ins

55% patient portal takeup

SOLUTIONS

Five Faces’ solutions digitise the consumer journey for complex service providers. We make complex simple. Our modular solutions include: 

• Consumer Portals
• Smart Forms
• Visitor Management
• Queue Management
• Virtual Appointments
• Smart Cards
• Digital Signage, Directories & Wayfinding

HEALTH SOLUTIONS

For healthcare clients, our patient experience solutions span the end-to-end patient journey and include:

• Patient and Loved Ones Portals
• Smart Forms
• Smart Cards
• Patient Flow & Queue Management
• Telehealth Appointments
• Visitor Management
• Digital Signage, Directories & Wayfinding