Engage Hub

Power your customer experience:

Our intelligent and intuitive AI platform enables you to automate and orchestrate your customers’ complex journeys across all channels and at scale. Working alongside the technologies, your business is already using and centralising data from these systems; you can cost-effectively deliver higher levels of automation and hyper-personalisation at any time and point in the customer lifecycle.

Our team of experts identifies and maps journeys with you to create seamless cross-channel experiences for your customers. Whether you’re facing an overload of customer queries, increasing costs, manual processes, or bottlenecks, our technology helps you solve these problems.

Discover unseen journey insights:

Arming yourself with essential insights will allow you to continually optimise your customers' journeys, achieve your business goals in the most profitable way, and clearly see the return on your digital investments.

We map, visualise and optimise these interactions in real-time to meet customers’ unique needs – bringing to light never before seen insights about how your customers are interacting with your business. By identifying drop offs, eliminating bottlenecks, and reducing friction you can deliver personalised and successful journeys.

Deliver truly personalised journeys:

Each customer is different and their journeys are too. At Engage Hub, we understand customer behaviour and know the importance of delivering cross-channel personalised journeys across voice, SMS, Email, Web Chat, WhatsApp, social and messaging apps.

Our chatbot and lifecycle management tools are essential in creating and delivering seamless cross-channel experiences for your customers. They keep your customers engaged every step of the way while improving your business's CSAT and NPS.

Visit https://engagehub.com/ or contact me at [email protected] for more information.