Act XM

Act XM is a Sydney-headquartered experience-management consultancy serving government and enterprise clients across Australia, New Zealand and South-East Asia. As a premier Qualtrics and Zendesk partner, we guide organisations through the full lifecycle of experience excellence, from designing program roadmaps to gathering and analysing insights, enabling optimal platform value and integrating systems. Our multidisciplinary team has delivered hundreds of end-to-end customer, employee and brand programs that consistently lift NPS, CSAT, engagement and operational efficiency for agencies, utilities, healthcare providers and major enterprises.

What we deliver

• Platform enablement & integration – optimise Qualtrics, Zendesk and adjacent systems to work seamlessly together
• Insight collection & analysis – voice-of-customer/employee programs, advanced analytics and action-oriented reporting
• Strategy & planning – evidence-based vision, governance and roadmaps aligned to public-sector standards
• Design & innovation – journey mapping, service blueprints to create citizen-centred experiences
• Management & continuous improvement – live dashboards to help with KPI tracking and decision making that embed service excellence.

From discovery to change management, Act XM combines expert advisory, secure ISO-aligned practices and proven delivery frameworks to help government agencies create measurable, citizen-focused outcomes.