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Teresa Anderson's Insights

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Workforce Mobility and Remote Service Management

One of their main operations is in food services. This critical to any hospital and thus they have “150 food service sites across NSW employing about 4,600 staff,” as well as “three food production units (FPUs)” that produce special and customised meals. All up, they “produce over 24 million meals per year.” Given the nature of the food processing environment, especially in hospitals, it is a “highly regulated” industry with many standards, guidelines and frameworks that need to be adhered to. “However, a lot of work needed to be done to ensure success. To start with, “we worked with BSI …
Workforce Mobility and Remote Service Management
Australia 31 Mar 2021
Industry Trends
Public
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General

4 Top Tips - Process Excellence and Robotic Process Automation

Process Excellence for councils can be as simple as streamlining existing processes, reducing silos and reducing the number of work steps and staff involved. Other ways of improving processes is by implementing new technologies such as robotic process automation. Overall the aim is to improve efficiencies, cost effectiveness and customer service and experience. Here are some top tips for you to roll out at your council.
4 Top Tips - Process Excellence and Robotic Process Automation
Australia 25 Mar 2021
Industry Trends
Public
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