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Transformation starts with leadership. This keynote explores how public servants can foster cultural change, prepare the workforce, and translate strategy into service-level change.

• Workforce readiness and digital capability-building.
• Cross-functional collaboration as a driver of adoption.
• Prioritizing inclusion and community impact in tech transitions.
• Navigating change across complex institutional structures.

Public sector CIOs have their hands full fighting cyber threats, securing sensitive citizen information, incorporating AI into digital workflows, and migrating workloads to the cloud.

Some years can wind up with a higher to-do list than you started with. Government needs a way to do more under limited resources. Join this session to find out how public sector agencies around the world are taking a value approach to IT.

This panel unpacks how synchronized efforts across public leadership, public sector workforce, digital transformation, and partnerships are delivering cohesive, citizen-centered public services.

• Aligning digital technology and workforce vision with service delivery goals.
• Learnings from partnerships that scaled meaningful change.
• Leading adaptive change across public institutions.
• Strategic foresight: staying ahead of digital demands.

Dr. Alaric Robertson

Director, Continuous Improvement Programs, Office of Transformation and Innovation, Texas Health and Human Services Commission

Divya Rathanlal

Assistant Director, Technology and Data, Austin Water

Rafael Pinto

Director of Information Technology, Texas State Board of Pharmacy

Daniel Gohl

Chief Technology & Strategy Officer for State, Local, & Education (SLED), HP Inc

Bill Greeves Moderator

Industry Executive Advisor, SAP

As public agencies work to modernize and improve outcomes, not every program has access to large-scale technology investments. This keynote explores how people-centered strategies—grounded in training, process improvement, and small-scale automation—can spark meaningful transformation across government. These approaches complement broader IT modernization efforts by meeting programs where they are and delivering impact through practical, cost-conscious innovation.

• Empowering staff through agile problem-solving, internal capability building, and collaborative innovation.
• Supporting sustainable change through low-code/no-code tools and simplified service design.
• Applying change management frameworks that reduce resistance and strengthen adoption.
• Aligning cross-functional teams to improve operational efficiency and service delivery.
• Demonstrating how people-centered approaches can drive transformation at any scale.

Public sector leaders are transforming how services are delivered in a digital-first era. Join this session to explore how AI-powered platforms help agencies modernize legacy systems, strengthen citizen engagement, and automate workflows to improve efficiency and impact. Learn how data-driven insights drive smarter decisions and how scalable, secure cloud solutions enable agile, transparent, and citizen-centered operations.

• Utilize intuitive, AI-driven tools to improve communication and engagement
• Optimize internal workflows through intelligent automation
• Harness AI analytics to inform decisions and resource allocation
• Ensure scalability and robust security for evolving operations

The Texas Electric Vehicle (EV) Program has rapidly evolved from planning to implementation, transforming how the state supports transportation and energy. This session explores how Texas is deploying the National Electric Vehicle Infrastructure (NEVI) program through innovative tools and data-driven management to deliver reliable EV charging across the state’s highway network—while ensuring accountability, efficiency, and transparency.

• Highlighting practical applications of TxDOT’s EV tools, from interactive mapping applications to scoring systems that guide NEVI site selection and approvals.
• Reducing administrative burden through automation and streamlined workflows, enabling staff to focus on higher-value tasks like stakeholder coordination and long-term planning.
• Establishing the foundational data, governance, and collaborative frameworks needed for EV infrastructure deployment in Texas.

The future of public service lies not just in being digital—but in being predictive, personalized, and anticipatory. This keynote explores how Texas is pioneering the shift toward proactive service delivery—where the government meets citizens before they ask, powered by data, empathy, and smart design.

• Using data signals and AI to deliver services at the right moment—before citizens initiate the request.
• Personalizing digital government experiences without compromising equity or privacy.
• Reimagining service design from the citizen's life journey perspective, not the agency’s structure.
• Building internal capacity and inter-agency data integration to support predictive service models.

Delegates will select a roundtable to join for discussion with their peers about a key topic:

Roundtable 1: Making Your Tools Smarter: Using Network-Derived Telemetry to Strengthen Threat Detection On-Prem and in the Cloud. Facilitated by: Stephen Goudreault, Cloud Security, Evangelist, Gigamon

Roundtable 2: AI and the Future of Work: Smarter, More Connected Government. Facilitated by: Daniel Gohl, Chief Technology & Strategy Officer for State, Local, & Education, HP Inc.

Roundtable 3: Modernize and Optimize Government Services with AI-Powered Solutions Facilitated by: David Gladstein, Director, ITSM Solutions & Strategy, Freshworks

Roundtable 4: A Government IT Value Play: How CIOs can do more with less Facilitated by: Keith Nelson, Head of Public Sector Marketing, OpenText

Roundtable 5: Empowering Digital Government to Deliver Trusted, Transparent, and Secure Citizen Engagement Facilitated by: Marco Lopez, Enterprise Account Executive, Twilio

Roundtable 6: Building Resilient State Agencies for the Future Facilitated by Bill Greeves, Industry Executive Advisor, SAP

Innovation is no longer optional—it’s the engine that drives responsive, inclusive, and future-ready government. This closing keynote challenges public servants and partners alike to move from strategy to execution, collaboration to momentum, and ambition to measurable outcomes for every Texan.

• Why bold transformation requires shared ownership across policy, technology, and operations.
• Breaking inertia: Practical ways to overcome organizational resistance and accelerate progress.
• Building lasting public trust by delivering on digital promises with transparency and empathy.
• A call to action: aligning leadership, talent, and partnerships to scale impact beyond pilot projects.

As cities evolve, so do the expectations of their citizens and the demands on local government agencies. Join us for a fireside chat with Chris Lee, CGCIO, Chief Information Officer, City of Lewisville Information Technology Services, to explore how modernization efforts are creating a more connected, efficient, and transparent government experience.

The session will cover:

• Leveraging cloud-based platforms to improve interdepartmental communication and collaboration
• Using AI-powered tools and digital workflows to enhance constituent engagement and service delivery
• Empowering city employees through modern, secure, and scalable technology
• Future-proofing operations to meet the growing needs of a digital-first community

This panel challenges attendees to rethink what’s possible—and what’s urgent—in the future of public sector innovation. Featuring voices from government, industry, and civic society, the conversation will spotlight how bold thinking, responsible risk-taking, and collaborative execution can turn today’s ideas into tomorrow’s breakthroughs.

• What’s holding us back: unpacking the cultural, structural, and policy barriers to innovation in government.
• Where the boldest ideas are emerging—and how to scale them beyond pilots and prototypes.
• Bridging vision and execution: how leaders can align priorities, people, and platforms to act now.
• Creating a shared innovation ecosystem: reimagining the roles of public servants, tech partners, and citizens in building the future.

Sarah Roper-Coleman

Deputy Associate Commissioner for Process Excellence & Strategy, Texas Health and Human Services Commission

Dan Wilkins

Chief Information Security Officer, Arizona Department of Economic Security

Benjamin King

Innovation Section Director, Texas Department of Transportation

Bill Greeves Moderator

Industry Executive Advisor, SAP

This closing panel unites public sector leaders and technology partners to reflect on the next frontier of data and AI in government. The discussion will explore how Texas agencies can unlock long-term value by aligning digital modernization efforts with ethical frameworks, agile practices, and citizen-centered outcomes.

• Lessons learned from deploying AI and analytics in real-world government settings.
• Strategies to ensure data quality, interoperability, and security across modernized systems.
• Balancing innovation with governance: ethical considerations, oversight, and public trust.
• Building sustainable public-private partnerships to scale modernization across Texas.

Dr. Carol Egele

Chief Operating Officer, Texas Historical Commission

Noor Saud Abdulaziz

Director of Data Management, Community College Finance, Texas Higher Education Coordinating Board

Bill Greeves Moderator

Industry Executive Advisor, SAP