Tue 18 Aug 2026
View event detailsRegistration and Networking
7:30 AM - 8:30 AM (60 mins)
Welcome from PSN
8:30 AM - 8:40 AM (10 mins)
Welcome from the Chair
8:40 AM - 8:50 AM (10 mins)
Preparing Florida for the Next Decade of Digital Government
8:50 AM - 9:10 AM (20 mins)
Future-ready government is built through deliberate choices today. This session explores how leaders set the foundation for sustained success.
- How executives design systems that outlast political and budget cycles
- What long-term capability means in practice
- How data and digital infrastructure support future needs
- How leaders define success over a decade, not a year
What It Takes to Lead in the AI Era
9:10 AM - 9:30 AM (20 mins)
AI introduces new opportunities alongside new leadership responsibilities. This session explores how executives guide AI adoption while maintaining clarity, trust, and accountability.
- How leaders decide which decisions AI should support versus those that must remain human-led
- What executive accountability looks like when AI influences outcomes
- How to set expectations for explainability and transparency at the leadership level
- How leaders communicate AI use clearly to staff, stakeholders, and the public
From Innovation to Impact: Turning Strategy into Everyday Services
9:30 AM - 10:00 AM (30 mins)
Innovation only matters when it improves daily experiences for citizens and staff. This session focuses on how leaders bridge the gap between strategic vision and practical, operational results.
- How executives ensure innovation priorities translate into frontline service improvements
- What often causes promising digital strategies to stall during implementation
- How to align agency goals, funding, and performance measures around outcomes
- When to scale a pilot—and when not to
Morning Networking Break
10:00 AM - 10:30 AM (30 mins)
Designing Digital Services People Actually Want to Use
10:30 AM - 10:50 AM (20 mins)
Adoption is the real test of digital success. This session explores how leaders ensure services meet real user needs rather than internal assumptions.
- How agencies incorporate citizen feedback without slowing delivery
- What causes well-intended services to be underused or avoided
- How leadership supports user-centered design at scale
- How to balance standardization with responsiveness to diverse needs
From Insight to Impact: How Technology is Powering Data-Driven Government
10:50 AM - 11:10 AM (20 mins)
Technology works best when it fades into the background. This session examines how leaders design systems known for outcomes rather than interfaces.
- How integration across systems improves service more than new platforms
- What leaders can do to reduce cognitive load on staff and citizens
- How invisible automation improves consistency and speed
- How to evaluate success when technology is no longer visible
Small Digital Changes, Big Public Impact
11:10 AM - 11:40 AM (30 mins)
Not every improvement requires a large transformation program. In complex public sector environments, targeted digital shifts can strengthen service delivery, system performance, and cybersecurity resilience — without triggering large-scale disruption. Focused, strategic changes within existing systems can deliver measurable value across digital experience, infrastructure performance, and institutional risk posture.
- How leaders identify high-impact improvements hiding within legacy systems and constrained budgets
- Why incremental modernization often reduces operational and cybersecurity risk while accelerating digital maturity
- How digital innovation, infrastructure optimization, and security controls can advance together rather than compete for priority
- How to communicate value when improvements strengthen performance, resilience, and public trust — even when change is not highly visible
Networking Lunch
11:40 AM - 12:40 PM (60 mins)
Roundtables
12:40 PM - 1:40 PM (60 mins)
Roundtable 1: Designing Systems That Outlast Administrations: Building 10-Year Digital Capability in Florida
Roundtable 2: AI With Accountability: Practical Governance Models for Responsible Adoption Across Agencies
Roundtable 3: From Strategy to Service Delivery: Making Innovation Tangible for Citizens and Staff
Roundtable 4: Enterprise Alignment in Action: Turning Statewide Governance into Faster Agency Execution
Roundtable 5: Cybersecurity as a Growth Strategy: Enabling AI, Cloud, and Shared Services with Confidence
Roundtable 6: Invisible Technology, Visible Outcomes: Using Automation and Integration to Reduce Friction in Government
Roundtable 7: Small Digital Shifts, Major Public Impact: Identifying the High-Return Improvements Hiding in Plain Sight
Preparing Today for Tomorrow’s Digital Landscape
1:40 PM - 2:00 PM (20 mins)
Digital change is constant, but readiness is intentional. This session explores how leaders prepare organizations for what’s next.
- How executives anticipate emerging technologies without chasing trends
- What planning horizons make sense in a fast-changing environment
- How workforce readiness factors into long-term strategy
- How leaders balance innovation with operational stability
Governing AI With Confidence and Clarity
2:00 PM - 2:20 PM (20 mins)
Clear governance enables responsible AI adoption. This session explores how leaders create guardrails that empower teams.
- How executives define acceptable AI use across agencies
- What governance structures support innovation rather than restrict it
- How leaders ensure AI decisions remain explainable and auditable
- How governance evolves as AI capabilities expand
Cybersecurity as Enabler of Innovation
2:20 PM - 2:50 PM (30 mins)
Strong cybersecurity creates confidence to innovate. This session highlights how protection supports progress
- How security enables faster adoption of AI and cloud technologies
- What leadership alignment is required between cyber and digital teams
- How standardization reduces friction in innovation
- How leaders communicate security’s value beyond risk reduction
AI That Supports Decisions — Not Replaces Them
2:50 PM - 3:10 PM (20 mins)
AI is most powerful when it enhances judgment rather than substitutes it. This session focuses on how leaders position AI as a decision-support tool.
- Which decisions benefit most from AI-assisted insight
- How executives define guardrails for AI-supported recommendations
- How to maintain human accountability when AI informs outcomes
- How to build confidence in AI outputs across teams
How to Use Enterprise Governance to Accelerate Florida’s Digital Momentum
3:10 PM - 3:40 PM (30 mins)
Florida is moving with intention toward an enterprise technology model, and governance is playing a central role in that shift. This session will show how agency leaders can use statewide alignment to strengthen security, scale innovation, and deliver lasting public value.
- Advance digital outcomes by moving from program-based oversight to long-term capability planning
- Reduce risk and build trust by aligning cybersecurity, data, and architecture at the enterprise level
- Balance consistency and flexibility through clear governance and defined decision rights
- Optimize investments so they support statewide impact, not just individual agency wins
- Accelerate cloud, AI, and shared services adoption by turning structure into action
Closing Remarks
3:40 PM - 3:50 PM (10 mins)
Networking Drinks Reception
3:50 PM - 4:50 PM (60 mins)
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