Public Sector Innovation Show - Ontario

Agenda

Toronto, 10 September 2024

All times in EDT

7:30 am

Registration and Exhibition Opens

8:30 am

Welcome from the Public Sector Network

8:40 am

Welcome from the Chair

9:00 am

Ministerial Address

Ministerial Address

Hon. Todd McCarthy, Minister, Ministry of Public and Business Service Delivery and Procurement
Hon. Todd McCarthy, Minister, Ministry of Public and Business Service Delivery and Procurement

9:10 am

Government Keynote

Industrializing AI

Joyce Drohan, Chief Technology Officer/ ADM Enterprise Digital & Technology Strategy, Ministry of Public and Business Service Delivery and Procurement
Joyce Drohan, Chief Technology Officer/ ADM Enterprise Digital & Technology Strategy, Ministry of Public and Business Service Delivery and Procurement

9:30 am

Platinum Partner

AI Unleashed: Navigating the Realms of Possibility

  • Discover real-world applications of AI transforming government services
  • Explore how AI enhances operational efficiency and anticipates citizen requirements
  • Get insights into the concrete opportunities reshaping the public sector

9:50 am

Panel Discussion

Embracing Change as Fuel for a People-Centric Future

Keith Palmer, Minister, Ministry of Citizenship & Multiculturalism Greg Essensa, Chief Electoral Officer, Elections Ontario Maud Murray, Deputy Minister, Ministry of Red Tape Reduction
  • How can we foster a culture that sees change, including AI, as an opportunity for enhancing public services?
  • In what ways can technology be leveraged to ensure change initiatives are directly benefiting the community and enhancing citizen engagement?
  • What strategies are effective in preparing and supporting employees through transitions that prioritize people-centric outcomes?

Keith Palmer, Minister, Ministry of Citizenship & Multiculturalism Greg Essensa, Chief Electoral Officer, Elections Ontario Maud Murray, Deputy Minister, Ministry of Red Tape Reduction

10:20 am

Refreshment Break

10:50 am

Digital & CX

Welcome from Track Chair: Bridging the Divide Between Digital and Customer Experience

11:10 am

Fireside Chat Digital & CX Track Innovation & Technology Track

Advancing Citizen-Centric Digital Services

Dafna Carr, Associate Deputy Minister, Ministry of Public and Business Service Delivery and Procurement
  • Leveraging digital technologies to advance strategic goals  
  • Exploring new ways to use digital technologies to improve service delivery and customer experience  
  • Lessons to learn – getting to grips with the digital tools that citizen really want   

Dafna Carr, Associate Deputy Minister, Ministry of Public and Business Service Delivery and Procurement

11:30 am

Gold Partner Digital & CX Track

Unleashing the Potential of AI in Transforming Digital Customer Experience (CX) for Public Services

  • Explore the latest advancements in AI and its role in revolutionizing CX strategies for public sector organizations
  • Discover real-world use cases where AI-driven applications have significantly improved citizen interactions and service delivery

11:50 am

Government Keynote Digital & CX Track

Digital Disruptors: Clearing the Path to Seamless Transformation

  • Uncover the common hurdles that hinder digital transformation and explore effective approaches to overcome them.
  • Fostering a culture of innovation and agility, enabling organizations to adapt swiftly to emerging technologies
  • Discover proactive strategies to anticipate and address potential challenges, ensuring a smooth and successful digital
    transformation journey

12:10 pm

Gold Partner Digital & CX Track

Igniting Citizen Engagement: Empowering a Personalized Digital Experience

  • Learn how to leverage personalization to drive meaningful citizen interactions and engagement
  • Discover strategies for tailoring digital experiences that resonate with individual citizens and foster active participation

12:30 pm

Panel Discussion Digital & CX Track

Building a Digital-First Government: Challenges and Opportunities

Dara Renton, Assistant Director, Product, Strategic Policy and Planning, Ministry of Colleges and Universities Dorothy Eng, Chief Executive Officer, Code for Canada
  • What are the key challenges faced by the public sector in transitioning to a digital-first approach, and how can they be
    overcome?
  • How can emerging technologies such as AI, blockchain, and IoT be leveraged to enhance citizen services and government operations?
  • How can government agencies collaborate with the private sector to drive innovation and implement cutting-edge technologies?

Dara Renton, Assistant Director, Product, Strategic Policy and Planning, Ministry of Colleges and Universities Dorothy Eng, Chief Executive Officer, Code for Canada

10:50 am

Innovation & Technology Track

Welcome from Track Chair: Prioritizing Future Technology Imperatives

11:10 am

Government Keynote Innovation & Technology Track

AI as a Policy Supporter: Leveraging Intelligent Systems for Informed Decision Making

Rakhi Lad, Assistant Deputy Minister, Ministry of Red Tape Reduction
  • Explore next-generation technologies and their application to address pressing government challenges
  • Discover innovative approaches to stay ahead in an ever evolving digital landscape for the public sector

Rakhi Lad, Assistant Deputy Minister, Ministry of Red Tape Reduction

11:30 am

Gold Partner Innovation & Technology Track

Future-Proofing Government with Smart IoT Solutions

  • Unleashing the Power of IoT: How IoT technologies can revolutionize public sector services
  • Real-time Data for Real Impact: Harnessing IoT data for datadriven decision-making

11:50 am

Fireside Chat Innovation & Technology Track

Leveraging Data, Technology, and Innovative Strategies to enhance Service Delivery

12:10 pm

Gold Partner

Shaping the Future: Unleashing Futuristic Tech Solutions for Government Challenges

12:30 pm

Panel Discussion Innovation & Technology Track

Pioneering the Technological Frontier: Charting the Course for Public Sector Innovation

Kalyan Chakravarthy, Chief Information Officer, Electrical Safety Authority Sumon Acharjee, Chief Information Officer, City of Markham
  • Which emerging technologies will revolutionize the public sector, and how can governments prepare?
  • What risks and hurdles accompany widespread tech adoption, and how can governments overcome them?
  • How can governments balance tech benefits with citizen data privacy and security, ensuring responsible use?

Kalyan Chakravarthy, Chief Information Officer, Electrical Safety Authority Sumon Acharjee, Chief Information Officer, City of Markham

1:00 pm

Networking Lunch Break

2:00 pm

Roundtables

Interactive Roundtable Discussions

Co-hosted Roundtable Discussions 

  1. Enhancing Citizen Experience: Strategies for Seamless Digital Service Delivery 
  2. Cybersecurity in the Digital Era: Protecting Sensitive Government Data and Systems 
  3. Agile Government: Implementing Agile Methodologies for Faster Digital Solutions 
  4. Open Data Initiatives: Leveraging Data Transparency to Drive Innovation and Collaboration 
  5. Cloud Adoption Strategies: Streamlining Government Operations through Cloud Solutions 
  6. Emerging Technologies for Government: Exploring the Potential of AI, IoT, and Blockchain 
  7. Digital Transformation Roadmaps: Key Steps to Transform Traditional Government Services 
  8. Future-Proofing Government Infrastructure: Enhancing Resilience and Scalability 
  9. Citizen-Centric Innovations: Co-Creating Solutions with Citizens to Address Societal Challenges 
  10. Data-Driven Decision Making: Leveraging Analytics for Evidence-Based Policy Formulation 
  11. Data Privacy and Ethics: Balancing Data Utilization with Privacy Protection 
  12. Predictive Analytics in Government: Enhancing Service Delivery and Resource Allocation 
  13. Big Data Management: Overcoming Challenges in Storing, Processing, and Analyzing Vast Data Sets 
  14. AI-Driven Insights: Harnessing Artificial Intelligence to Enhance Data Analytics in the Public Sector 
  15. Building a Resilient Workforce: HR Strategies for Employee Well-being and Engagement 
  16. Diversity and Inclusion in Government: Fostering a Culture of Equality and Representation

3:00 pm

Welcome back from the Chair

3:05 pm

Government Keynote

Empowering Innovation with Data, Technology, and AI: A Future-Forward Perspective

John Roberts, Associate Deputy Minister, Chief Digital and Data Officer, Ministry of Public and Business Service Delivery and Procurement
John Roberts, Associate Deputy Minister, Chief Digital and Data Officer, Ministry of Public and Business Service Delivery and Procurement

3:25 pm

Platinum Partner

Streamlining and Unifying Multi-Cloud Ecosystems for Enhanced Service Delivery

  • Enhancing Performance through Integrated Cloud Solutions
  • Simplified Solutions for Efficient Service Delivery

3:45 pm

Keynote

Enhancing Policy Making through Data Science

Dr Laura Gilbert, Chief Analyst, Director of Data Science (10DS), Prime Minister’s Office, UK
Dr Laura Gilbert, Chief Analyst, Director of Data Science (10DS), Prime Minister’s Office, UK

4:05 pm

Panel Discussion

Navigating Tomorrow: The Impact of AI on Government Technology and Strategic Pathways Forward

Alex Coleman, Assistant Deputy Minister, Chief Information Officer, Children, Youth, Social Services Melissa Kittmer, Assistant Deputy Minister, Strategic Policy, Ministry of Public and Business Service Delivery and Procurement Dan Wilkins, Chief Information Security Officer, Arizona Department of Economic Security
  • What are the most promising AI technologies for GovTech today, and what challenges do we face in implementing them within public services?
  • How is Ontario addressing ethical considerations and privacy concerns in the deployment of AI in government services?
  • Looking ahead, what key areas should Ontario focus on to ensure AI significantly enhances GovTech over the next decade?

 


Alex Coleman, Assistant Deputy Minister, Chief Information Officer, Children, Youth, Social Services Melissa Kittmer, Assistant Deputy Minister, Strategic Policy, Ministry of Public and Business Service Delivery and Procurement Dan Wilkins, Chief Information Security Officer, Arizona Department of Economic Security

4:35 pm

Closing Remarks from the Chair, followed by Networking Reception

2024 Event Partners