Public Sector Innovation Show British Columbia
Agenda
Victoria, 03 December 2024
All times in PST
7:20 am
Registration Opens
Room: Carson Hall Foyer | 2nd Floor
8:00 am
Welcome from the Public Sector Network
Room: Carson Hall - Salon B & C | 2nd Floor
8:10 am
Land Acknowledgement
Room: Carson Hall - Salon B & C | 2nd Floor
8:20 am
Welcome from the Chair: Elements of a Transformative Leader
Jean McClellan, National Business Model Reinvention Leader, PwC Canada
Room: Carson Hall - Salon B & C | 2nd Floor
Jean McClellan, National Business Model Reinvention Leader, PwC Canada
8:40 am
The AI Paradox: Analyzing Data to Understanding People
Room: Carson Hall - Salon B & C | 2nd Floor
8:50 am
Tomorrow's Government and Health Service - More Human?
Room: Carson Hall - Salon B & C | 2nd Floor
- Describe the global opportunities and challenges that digital and data technologies can bring to Health and Care, placing this in the UK and Wales context
- Outline the ways in which systems in UK are responding to these challenges and importance of learning from one another internationally
- Emphasise how we must use technology to maintain the humanity in how we care and treat people
9:10 am
Harnessing Emerging Technologies for a Digital Future
Room: Carson Hall - Salon B & C | 2nd Floor
- Highlight the current landscape of AI in various domains, such as education, healthcare, transportation, and emergency management.
- From Generative AI to Vision AI, explore how these AI capabilities can transform public services, such as enhance decision-making, analyze visual data and optimize operations.
- Understand the ethical considerations and best practices for implementing AI technologies to ensure responsible and beneficial use.
9:30 am
Redefining public service for the future
Room: Carson Hall - Salon B & C | 2nd Floor
- Hear from B.C.’s new Government Chief Information Officer
9:50 am
Revolutionizing Healthcare Delivery Using Artificial Intelligence
Heidi Giesbrecht, Senior Executive Director, Strategy, Innovation & Portfolio Management, Digital Health Innnovation, Provincial Health Services Authority
Prof. Elizabeth Borycki, Professor, Health Information Science, University of Victoria
Clayton Davis, Sr. Director for AI, Maximus Canada
Moderated by: Corrie Barclay, British Columbia Public Sector Leader, PwC
Room: Carson Hall - Salon B & C | 2nd Floor
- AI-powered telemedicine and remote monitoring systems to deliver real-time diagnostics and virtual consultations, significantly expanding access to healthcare services in rural and underserved regions.
- Advanced AI algorithms for predicting patient flow and optimize scheduling, dynamically reallocating of resources and streamlining processes to dramatically reduce wait times for critical medical services.
- AI-driven clinical decision support systems and automated administrative tools to enhance efficiency and accuracy, enabling healthcare professionals to focus on direct patient care and effectively address workforce shortages.
Heidi Giesbrecht, Senior Executive Director, Strategy, Innovation & Portfolio Management, Digital Health Innnovation, Provincial Health Services Authority
Prof. Elizabeth Borycki, Professor, Health Information Science, University of Victoria
Clayton Davis, Sr. Director for AI, Maximus Canada
Moderated by: Corrie Barclay, British Columbia Public Sector Leader, PwC
10:20 am
Refreshment Break
Room: Carson Hall Foyer | 2nd Floor
10:40 am
Track Chair Address
Accelerating Digital Service Delivery
Room: Saanich Room | 1st Floor
-
Building and operating modern digital services is complex, costly, and requires hard to acquire skills
-
Enhancing digital services with AI/ML can provide huge benefits to users, but will be challenging for service delivery teams
-
This session will explain how modern application and database platforms can help overcome these challenges, while speeding up delivery and lowering costs
10:40 am
Track Chair Address
The Next Frontier of Technology in Government
Room: Carson Hall - Salon B & C | 2nd Floor
- How we’re implementing cutting-edge technologies to create intelligent, data-driven public services
- Using advanced tools to transform government operations and build public trust
- Encouraging continuous innovation and collaboration to drive forward-thinking solutions
11:00 am
Innovating policies to drive green growth and economic resilience
Brian Nicholson, Director, Government Relations, Energy Future Labs
Dr. Tamara Krawchenco, Asst. Director, Institute for Integrated Energy Systems, University of Victoria
Moderator: Peter Snelling, Enterprise Cloud Architect, Cloud Data Platform, Oracle
Room: Saanich Room | 1st Floor
- Crafting policies that advance economic development while minimizing ecological impacts and promoting sustainability
- Integrating rapid advancements in green technologies into economic development strategies
- Attracting and managing investments to support the adoption and scaling of innovative, sustainable technologies in economic development
Brian Nicholson, Director, Government Relations, Energy Future Labs
Dr. Tamara Krawchenco, Asst. Director, Institute for Integrated Energy Systems, University of Victoria
Moderator: Peter Snelling, Enterprise Cloud Architect, Cloud Data Platform, Oracle
11:00 am
How Technology Is Helping Us Overcome Systemic Challenges in the Justice Sector
Kevin Conn, Executive Director, Policy & Service Reform, Court Services Branch, Ministry of Attorney General
Kate Gower, Lab Director, Justice Data and Design Lab, University of Victoria
Moderated by: Flavia Guarnieri, Director, Consulting Services, CGI
Room: Carson Hall - Salon B & C | 2nd Floor
- Implementing advanced case management systems and AI-driven analytics can streamline processes and reduce delays in the judicial process
- Expanding online legal services and virtual courtrooms can improve accessibility for individuals, especially those from marginalized communities
- Utilizing digital tools and automation can optimize resource allocation and enhance the efficiency of the justice system
Kevin Conn, Executive Director, Policy & Service Reform, Court Services Branch, Ministry of Attorney General
Kate Gower, Lab Director, Justice Data and Design Lab, University of Victoria
Moderated by: Flavia Guarnieri, Director, Consulting Services, CGI
11:30 am
Moving from Why AI to How To AI: A Playbook for Governments
Paul Longo, Senior Project Delivery Manager, AltaML (GovLab)
Room: Saanich Room | 1st Floor
- Join this session to learn practical steps to start your value-based AI Journey
Paul Longo, Senior Project Delivery Manager, AltaML (GovLab)
11:30 am
Bringing the Power of Agents to Government Service Delivery with AgentForce
Room: Carson Hall - Salon B & C | 2nd Floor
11:50 am
Advancing reconciliation: Building partnerships and policies for an inclusive public service
Beth Collins, Executive Director, Policy and Legislation, BC Data Service, B.C. Ministry of Citizens’ Services
Aaron Brown, Executive Director, Finance and Economics, Declaration Act Secretariat, B.C. Ministry of Indigenous Relations and Reconciliation
Moderator: Genevieve Lambert, Chief Digital Officer, Office of the Chief Information Officer, B.C. Ministry of Citizens’ Services
Room: Saanich Room | 1st Floor
Beth Collins, Executive Director, Policy and Legislation, BC Data Service, B.C. Ministry of Citizens’ Services
Aaron Brown, Executive Director, Finance and Economics, Declaration Act Secretariat, B.C. Ministry of Indigenous Relations and Reconciliation
Moderator: Genevieve Lambert, Chief Digital Officer, Office of the Chief Information Officer, B.C. Ministry of Citizens’ Services
11:50 am
Revolutionizing Healthcare Using Cutting-Edge Solutions
Yasmin Tuff, Executive Director, Clinical Adoption and Transformation, Provincial Virtual Health, Provincial Health Services Authority
Andre Kushniruk, Director and Professor, School of Health Information Science, University of Victoria
Ricardo Lynch, Snowflake
Moderated by: Justene Ewing, VP Business Engineering, CGI
Room: Carson Hall - Salon B & C | 2nd Floor
- Learn how AI and machine learning are transforming diagnostics, personalized medicine, and predictive analytics to enhance patient outcomes
- Explore the latest innovations in telehealth technologies and their impact on increasing accessibility, reducing costs and improving healthcare delivery in remote and underserved areas
- Discuss the technologies behind healthcare record access and keeping personal data secure
Yasmin Tuff, Executive Director, Clinical Adoption and Transformation, Provincial Virtual Health, Provincial Health Services Authority
Andre Kushniruk, Director and Professor, School of Health Information Science, University of Victoria
Ricardo Lynch, Snowflake
Moderated by: Justene Ewing, VP Business Engineering, CGI
12:20 pm
Lunch Break
Room: Carson Hall Foyer | 2nd Floor
1:20 pm
Breaking the Chains of Legacy IT App Debt: How Alberta is Transforming with RSM and ServiceNow
Chris Wright - Active Executive Director – Service Integration, Government of Alberta
Room: Saanich Room | 1st Floor
- Utilizing AI and real-time monitoring to proactively manage risks and enhance public safety.
- Employing data-driven tools to anticipate threats and optimize resource allocation for better decision-making.
- Utilizing IoT and other leading technologies to enhance service delivery, boost transparency, and strengthen citizen trust.
Chris Wright - Active Executive Director – Service Integration, Government of Alberta
1:20 pm
Driving Digital Transformation Through Citizen Identity And Access Management (CIAM)
Room: Carson Hall - Salon B & C | 2nd Floor
-
Environmental scans and roadmap – studying who has done it before successfully and the stapes they took to get there
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Importance of understanding the requirements from a citizen perspective
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Engaging internal security and compliance teams early and often
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Driving citizen uptake of services
-
Processes for ongoing stakeholder-driven service improvement
1:40 pm
All-Hands on Deck: Advanced Technologies for Emergency Management and Wildfire Response
Steve Taylor, Research Scientist, Canadian Forest Service
Kelsey Winter, Manager, Wildfire Operations, FPInnovations
Moderated by: Kaylee Tower, Deputy Director, Emergency Programs, B.C. Ministry of Transportation and Transit
Room: Saanich Room | 1st Floor
- Explore how real-time data collection and predictive analytics can improve situational awareness and enable proactive wildfire management
- Discuss the role of advanced ICT and communication tools and coordination platforms in enhancing collaboration among emergency response teams and agencies during wildfire incidents
- Examine the latest advancements in fire suppression technologies and mitigation strategies that can help reduce the impact of wildfires and protect vulnerable communities
Steve Taylor, Research Scientist, Canadian Forest Service
Kelsey Winter, Manager, Wildfire Operations, FPInnovations
Moderated by: Kaylee Tower, Deputy Director, Emergency Programs, B.C. Ministry of Transportation and Transit
1:40 pm
Innovative Uses of Digital Technology to Support Canada's Growing Housing Needs
David Williams, Assistant Deputy Minister, Housing Division, Alberta Ministry of Seniors, Community and Social Services
John Thomson, Executive Lead, Housing Innovations, B.C. Ministry of Housing and Municipal Affairs
Esther De Vos, Executive Director, Research, BC Housing
Abigail Bond, Executive Director, Housing Secretariat, City of Toronto
Moderator: Neo Corbett, Director, Consulting Services, CGI
Room: Carson Hall - Salon B & C | 2nd Floor
- Using technology to optimize housing infrastructure, enhance sustainability, and improve resource management
- Discuss the role of big data and analytics in informing housing policies, identifying housing needs, and efficiently allocating resources to ensure equitable access to housing solutions
David Williams, Assistant Deputy Minister, Housing Division, Alberta Ministry of Seniors, Community and Social Services
John Thomson, Executive Lead, Housing Innovations, B.C. Ministry of Housing and Municipal Affairs
Esther De Vos, Executive Director, Research, BC Housing
Abigail Bond, Executive Director, Housing Secretariat, City of Toronto
Moderator: Neo Corbett, Director, Consulting Services, CGI
2:10 pm
Roundtables
Room: Carson Hall - Salon B & C | 2nd Floor
Roundtable One: Government Reinvention – Where do I Start? Facilitated by: Jean McClellan, National Business Model Reinvention Leader, PwC. (Room Colwood 1)
Roundtable Two: Accelerating Digital Service Delivery, Facilitated by: Peter Snelling, Enterprise Cloud Architect, Cloud Data Platform, Oracle.
Roundtable Three: Shifting the AI discussion from how to use AI to how to make AI Useful, Facilitated by: Diane Gutiw, AI Global Lead, CGI.
Roundtable Four: Navigating Risks and Rewards of the Wild West of Generative AI, Facilitated by: Durga Kota, Chief Technology Officer, Fujitsu North America, Inc.
Roundtable Five: Preparing for the Future of Work, Facilitated by: Carl Kinson, Director Technology Strategy and Innovation, DXC.
Roundtable Six: Ethical AI: Implications of AI deployment in public sector programs, Facilitated by: Veronica Mustoe, VP, Privacy and Security, Maximus Canada
Roundtable Seven: The Role of Innovation in Modern Transportation, Bill Collins, Managing Director, Government, Element Fleet Management.
Roundtable Eight: Sustainability in the Age of AI, Facilitated by: Pauline Martin, Public Sector Industry Director, Microsoft.
Roundtable Nine: Breaking the Chains of Legacy IT App Debt: How Alberta is Transforming with RSM and ServiceNow, Facilitated by: Glen Chiasson, ServiceNow Practice Manager, RSM Canada and Peter Madden, Executive-Western, ServiceNow. (Room: Colwood 2)
Roundtable Ten: Transforming Government Service Delivery: Harnessing the Power of Agents with AgentForce, Facilitated by: Adilson Jardim, SVP, Solution Engineering, Salesforce.
Roundtable Eleven: Connecting Services Across Siloes, Facilitated by: Andrew Whitehead, Distinguished Architect, Portage CyberTech and Martin Burke, Product Manager, Portage CyberTech.
Roundtable Twelve: Streamlining Service Delivery with data and AI, Facilitated by John Cousens, Managing Director, Public Sector Canada, Google and Alex Mendelev, Customer Engineer, AI/ML, Public Sector, Google Cloud Canada.
Roundtable Thirteen: Facilitated by: Ricardo Lynch, Snowflake
Roundtable Fourteen: Sharing Solutions: A Roundtable of AI Use Cases in Public Service, Facilitated by: Dean Colpman, Vice President, Quartech Systems Ltd.
Roundtable Fifteen: Enhancing Observability and Security for the BC Government, Facilitated by: Maher Husein, Senior Solutions Engineering Leader, Dynatrace.
Roundtable Sixteen: Facilitated by: Debadipta Bhattacharya, AI Agentic Solutions Lead, AI Solutions & Services, Lenovo and AMD
3:10 pm
Welcome Back from the Chair
Room: Carson Hall - Salon B & C | 2nd Floor
3:15 pm
Modernizing Government Services to Drive Economic Impact and ROI
Kaine Sparks, Executive Director, BC Registrar
Room: Carson Hall - Salon B & C | 2nd Floor
Learn how innovative solutions enable governments to modernize services, improve efficiency, and generate significant ROI. Discover how this approach can be replicated across jurisdictions to drive economic growth and enhance citizen experiences.
Kaine Sparks, Executive Director, BC Registrar
3:35 pm
Is Agentic AI the new electricity?
Room: Carson Hall - Salon B & C | 2nd Floor
- As we navigate the rapid evolution of technology, artificial intelligence (AI) is accelerating at an unprecedented pace. Generative AI only appeared in our browsers two years ago and since then we have witnessed a remarkable surge in AI advancements and applications.
- We are now entering the era of Agentic AI, a groundbreaking development that enables the creation of intelligent, self-aware agents that can perform tasks well beyond the traditional automation bots or RPA. We’ll discuss the business outcomes, structure, and real-world examples of how Agentic AI can support the Public Sector and drive a more citizen-centric set of services.
- Join us as we delve into whether Agentic AI could be the new electricity, revolutionizing the way we serve our communities.
3:55 pm
Getting From A to B: Clearing the Path to Seamless Transformation in the Transportation Sector
Alexandre Cormier, Executive Director, Digital Solutions and Horizontal Initiatives, Transport Canada
Andrew McCurran, Director, Strategic Planning, Translink
Lucie Bergeron, Director, Transformation Marine Services, Transport Canada
Bill Collins, Managing Director, Government, Element Fleet Management
Moderated by: Shanna Fairhurst, Director, Technology Strategy & Transformation, PwC
Room: Carson Hall - Salon B & C | 2nd Floor
- Hear how federal and provincial service-delivery agencies are approaching digital tooling and digital leadership differently
- Panelists will share their experiences and advice on how to tackle modernization efforts in large organizations not traditionally associated with cutting-edge technology
- Learn how Transport Canada, the Ministry of Transportation and Infrastructure and TransLink are enabling their businesses to deliver better services to the people they serve
Alexandre Cormier, Executive Director, Digital Solutions and Horizontal Initiatives, Transport Canada
Andrew McCurran, Director, Strategic Planning, Translink
Lucie Bergeron, Director, Transformation Marine Services, Transport Canada
Bill Collins, Managing Director, Government, Element Fleet Management
Moderated by: Shanna Fairhurst, Director, Technology Strategy & Transformation, PwC
4:25 pm
Closing Remarks from the Chair
Room: Carson Hall - Salon B & C | 2nd Floor
4:30 pm
Networking Reception
Room: Carson Hall Foyer | 2nd Floor
Event Chair
Event Partners
PwC Canada
Your citizens. Our passion. Learn More
Advisory, Business & Digital Transformation, Cloud & Computing, Consulting, Innovation
Enterprise
ThoughtExchange
ThoughtExchange is the leading AI engagement and experience platform. Learn More
Community & Stakeholder Engagement Software
Medium
Oracle
We’re a cloud technology company that provides public sector agencies with computing infrastructure, analytics and cloud services to help innovate and unlock efficiencies. Learn More
Cloud & Computing, Cybersecurity, Data Management, Information Technology & Services, Infrastructure Management
Enterprise
CGI Canada
CGI is among the largest IT and business consulting services firms in the world bringing over 40 years' experience in Canada supporting government and industry. Learn More
Business & Digital Transformation
Enterprise
Fujitsu North America
Make the world more sustainable by building trust in society through innovation. Learn More
Digital Government & CX, Information Technology & Services, Innovation, Management Consulting, Smart City
Enterprise
Amazon Web Services
AWS Cloud for the Public Sector in Australia and New Zealand, Imagine what you can achieve, together with AWS. Learn More
AI/ML, Business & Digital Transformation, Cloud & Computing, Cybersecurity, Data Analysis
B Corporation, Enterprise, Social Enterprise
Maximus
Moving people forward Learn More
Consulting, Cybersecurity, Digital Government & CX, Government Relations, Training & Education
Enterprise
DXC Technology
We deliver the mission critical IT services that move the world Learn More
Cybersecurity, Data Science & Artificial Intelligence Services, Enterprise Software , Information Technology & Services, Innovation
Enterprise
Element Fleet Management
Move the world through intelligent mobility Learn More
Advisory, Business Intelligence, Fleet Management, Telecommunications
Enterprise
Microsoft
Empower every government agency and person on the planet to achieve more. Learn More
Business & Digital Transformation, Enterprise Software , Information Technology & Services, Software
Enterprise
Salesforce
Salesforce is the world’s #1 CRM company. Our industry-leading Customer Success Platform has become the world’s leading enterprise cloud ecosystem. Industries and companies of all sizes can connect to their customers in a whole new way using the latest innovations... Learn More
Government Administration
Enterprise
Portage CyberTech
Powering Secure Digital Identities Learn More
Business & Digital Transformation, Data Management, Data Privacy & Governance, Digital Government & CX, Digital Signatures
B Corporation
RSM Canada
The Power of Being Understood Learn More
Accounting, Consulting
Enterprise
Google Cloud
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools Learn More
Enterprise & IT Solution Architecture, Enterprise Software , Information Technology & Services, Technology Cloud Consulting
Enterprise
Snowflake
Snowflake enables organizations to mobilize their data with Snowflake’s Data Cloud. Customers can unite siloed data, discover and securely share data and execute diverse analytic workloads. Learn More
AI/ML, Architecture & Planning, Business & Digital Transformation, Cloud & Computing, Collaboration, Data Science & Artificial Intelligence Services, Enterprise & IT Solution Architecture, Information Technology & Services, Managed Services, Professional Services
Enterprise, Medium
ServiceNow
Public Sector works with ServiceNow Learn More
Digital Government & CX, Enterprise & IT Solution Architecture, Human Resources/Personnel, Information Technology & Services, Security
Enterprise
Dynatrace
Cloud Done Right Learn More
Application Management, Business & Digital Transformation, Cloud & Computing, Devops, Infrastructure Management
Enterprise, Medium
AMD
Together we advance Learn More
AI/ML, Enterprise & IT Solution Architecture, Health
Enterprise
Lenovo
Focused on a bold vision to deliver smarter technology for all Learn More
Enterprise & IT Solution Architecture
Enterprise
Hilltop Partner Network
We connect customers to customized consulting solutions Learn More
Business & Digital Transformation, Cybersecurity, Information Technology & Services, Management Consulting, Project Management
Medium
Qlik
Now the industry leader in data integration, data quality, and analytics solutions. Learn More
Business Intelligence, Data Analysis, Data Management, Data Privacy & Governance
Enterprise, Medium
Loom Analytics
Powering human excellence through AI & automation solutions for governments and businesses in legal, medical, medicolegal, insurance, media, and more. Learn More
Automation, Business & Digital Transformation, Data Science & Artificial Intelligence Services, Document Management, Government Administration
Enterprise, Small Business
Unilogik Systems Inc.
Canada's Open Source Technology Leader Learn More
Enterprise & IT Solution Architecture
Enterprise, Medium
AOT Technologies
Custom IT solutions for Governments Agencies and Public Sector - Learn More
Automation, Business & Digital Transformation, Cloud & Computing, Digital Government & CX, Information Technology & Services
Medium
J5 Design
A service design consultancy dedicated to creating a kinder, more beautiful future. Learn More
Business & Digital Transformation, Change Management, Consulting, Design, Digital Government & CX
Medium
SUSE
At SUSE, we believe every business is on a journey of digital transformation, and that transformation can be enhanced and accelerated by open innovation. In today’s hyper-connected world, innovation is occurring virtually everywhere – in the data center, in the... Learn More
Enterprise Software , Software
Enterprise
IDENTOS Inc.
Helping Government and Healthcare organizations empower people to connect securely and conveniently to online services. Learn More
Data Management, Data Privacy & Governance, Digital Government & CX, Health, Identity Management
Medium
Cúram by Merative
Transform the delivery of social services to support our communities Learn More
Digital Government & CX, Government Administration, Innovation, Low code/No code, Software
Enterprise
MFE Inspection Solutions
MFE Inspection Solutions, your premier partner in the inspection industry. Learn More
Business Supplies & Equipment, Construction, Environmental Services, Materials
Enterprise
SimpliCity
The only composable CMS that unifies government digital services. Learn More
Business & Digital Transformation, Digital Government & CX, Information Technology & Services, Software Development, Web/SaaS Development
Female owned, Small Business
SimplyAsk.ai
The Intelligent Operations Company Learn More
AI/ML, Automation, Business & Digital Transformation, Consulting, Web/SaaS Development
Medium
Kobalt.io
Everyone deserves great cybersecurity Learn More
Business & Digital Transformation, Compliance, Cybersecurity, Data Privacy & Governance, Technology Cloud Consulting
Small Business
Zscaler
Secure your entire digital experience. Learn More
Business & Digital Transformation, Cloud & Computing, Cybersecurity, Enterprise & IT Solution Architecture
Enterprise
OXD
Make New Experiences Possible Learn More
Business & Digital Transformation, Consulting, Digital Government & CX, Information Technology & Services, Web/SaaS Development
Medium
Gartner
We deliver actionable, objective insight to executives and their teams Learn More
Advisory, Cybersecurity, Data Privacy & Governance, Information Technology & Services, Software Development
Enterprise