Modern Government Service Delivery is challenging, and public sector employees are at the forefront of that challenge. The aim of this session is to foster the importance of collaborative environments and collectively pave the way for more responsive, secure, and efficient government services.

Discover how Environment and Protected Areas (EPA) is revolutionizing its regulatory system to meet modern challenges. In this session, learn how EPA is driving transformation by improving integration, streamlining processes, and harnessing the power of data. Key highlights include:

• A seamless, integrated approval process
• A unified risk management framework
• Enhanced stakeholder engagement and transparency
• Innovative tools empowering regulators and stakeholders alike
• Continuous business innovation for long-term success

Don’t miss the chance to hear how EPA is paving the way for a more efficient and responsive regulatory system.

We invite leaders from Technology and Innovation to dive into lessons learned in the process of launching new initiatives such as the Data Ethics and Privacy Framework phases, and the impact of cybersecurity, privacy, and AI, and trying to find the balance between protecting citizens while still enabling beneficial technologies.

In this session, our speaker will share her vision for a new data-driven Government organization, which leans heavily on previous initiatives and experiences she has across multiple Government departments that deal with complex client interactions with services. How do citizens feel as they move through the myriad of Government services and systems? What Complex Clients have taught us about the Customer Experience of our services? How do Alberta’s government agencies work together to share and utilize data for impact?

This session will look at the different departmental approaches to data and policy, and the importance of decision-making with human-centred data. The group will discuss how to know when to trust the data to enhance our efficacy as a public sector to best serve citizens, and recognising where technology can help strategic policy.

In this session, our panelists will discuss different opportunities that their agencies take to collaborate, both internally and externally, to enhance service delivery to citizens. They will share the challenges or barriers that can occur when encouraging collaboration or the introduction of new technologies or services, and will share how they create a workplace culture that see’s the benefit in leveraging collaborative opportunities.

Roundtable 1: Blueprints for Progress: Crafting Transformation Strategies in the Public Sector.

Facilitated by Ilija Meseldzija, Senior Manager, Public Sector Strategy, PwC

Roundtable 2: Emerging Technologies for Government: Exploring the Potential of AI

Facilitated by Eric Fiala, Account Technical Leader – Alberta Government, IBM

Roundtable 3: Interoperability: Seamless Data Exchange for Government Transformation – Connecting Systems for Smarter, Faster Public Services

Facilitated by Bill Clark, VP of Business Development and Partnerships, Teranet; and

Christina Dentzien, Executive Director – Registries Modernization. Ministry of Service Alberta and Red Tape Reduction

Roundtable 4: Modernizing Government Services: Shared Perspectives on Digital Transformation Planning and Implementation

Facilitated by Todd Merritt, Senior Director – Digital Solutions, Maximus

Roundtable 5: Rolling for Reform: The Quest to Bridge Canada’s Productivity Gap in Government Services

Facilitated by Tim Spadzinski, Vice President Solutions Consulting, OpenText

Roundtable 6: Empowering Innovation: Modern Hybrid Infrastructure for Tomorrow’s Analytics and AI

Facilitated by Jenny Neuman, Senior Solution Architect, Converge Technology Solutions

Roundtable 7: Navigating Digital Transformation: Building strategies for an innovative future

Facilitated by: Sawan Dhaliwal , National Leader – Government & Public Sector, RSM Canada; and

Kwok Seto, Director – Government & Public Sector, RSM Canada

Roundtable 8: Enhancing Application Development in the Public Sector with AI-Assisted Tools and Low-Code Platforms

Facilitated by Michael Kares, Head of Sales, AOT Technologies

Roundtable 9: How to Take Our Data to the Next Level

Facilitated by: Rob Ronberg, Senior District Manager – Public Sector, Snowflake

Roundtable 10: Practical AI strategies for public sector efficiency and innovation.

Facilitated by: Stan Korosountsev, Senior Manager – Omnia AI, Deloitte Canada; and

Chloe Tottem, Government, Healthcare, Research & Education, Google Cloud Canada

Roundtable 11: Modernizing Government Payments: The Benefits of Digital Wallets and Instant Payments

Facilitated by: Matera

Roundtable 12: Secure and Governed Data Democratization

Facilitated by: Rob Signoretti, Enterprise Account Executive, Databricks; and Guanjie Shen, Senior Solutions Architect, Databricks; and

Guanjie Shen, Senior Solution Architect, Databricks

What innovations are we utilizing to build up Government’s biggest strength – it’s people? Join this session to hear representatives from Technology and Innovation and Advanced Education as they discuss applying the apprenticeship learning model outside the traditional trades sectors to help Alberta meet its workforce demands.

Working in the public service requires finding connections and pathways between the structured and legislated realm of government and the fast-paced world of technology and innovation. This session describes how Service Alberta and Red Tape Reduction is working with Albertans, companies, and program areas in modernizing Alberta’s registries. Shifting government mindsets to a service-oriented model provides an environment for creating systems that are forward thinking, proactive and have greater longevity.