Author: Public Sector Network

Using Technology to Meet Your Customer Needs in 2020

Using Technology to Meet Your Customer Needs in 2020 Like | By  Public Sector Network | September 29, 2020 Local governments are constantly innovating or order to better connect with their communities. Whilst this was true before the pandemic, COVID-19 has made them innovate in ways they never have before, using technology. This paper profiles three local government […]

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Multi Channel Citizen Engagement in 2020

Multi Channel Citizen Engagement in 2020 Like | By  Public Sector Network | September 29, 2020 Our modern world means that governments and government agencies need to engage with their stakeholders in new and innovative ways, and in multiple ways to create true engagement. Such an approach needs to have customers at its centre, needs to engage with […]

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Safer Cities 2020

Safer Cities 2020 Like | By  Public Sector Network | September 29, 2020 The COVID-19 pandemic that struck the world in 2020 was not something that any government planned for or was entirely prepared for. Yet, planning for disasters is something that governments regularly have doneand continue to do. This is necessary, and at all levels, disaster […]

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Driving Citizen Experience in the Public Service 2020

Driving Citizen Experience in the Public Service 2020 Like | By  Public Sector Network | September 29, 2020 Public sector agencies haven’t always embraced technology as quickly as the public expects them to. While this began to change before the pandemic struck, COVID-19 has forced government agencies to embrace technology, to change their practices and to ensure that […]

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Healthcare Innovation in 2020

Healthcare Innovation in 2020 Like | By  Public Sector Network | September 29, 2020 Technology has changed how the world operates, but it has not changed the healthcare sector as much or as quickly as other sectors. Yet even the healthcare sector has realised that change is necessary, and technology is a key to that change. As such, […]

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Cyber Security in the Public Service 2020

Cyber Security in the Public Service 2020 Like | By  Public Sector Network | September 29, 2020 With cybercrime on the rise in Australia and globally, and with the world more connected than ever and in the context of COVID-19, it is crucial that all organisations including governments are aware of what cyber security is and take its […]

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Women in Leadership 2020

Women in Leadership 2020 Like | By  Public Sector Network | September 29, 2020 As workplaces change, evolve and adapt – both in general and as a result of the Covid-19 crisis – it is important that they do so drawing on confidence, relatability and leadership experience. They also need to be diverse and inclusive, which means […]

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Innovation in the Victorian Public Service 2020

Innovation in the Victorian Public Service 2020 Like | By  Public Sector Network | September 29, 2020 Through the lens of the Innovation in the Victorian Public Service event we explored practical innovation, transformation and recovery –ideas and tested approaches for a better equiped,smarter, and more resilient public service. This whitepaper explores the current trends, opportunities and […]

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Architecting the Future Smart City 2020

Architecting the Future Smart City 2020 Like | By  Public Sector Network | September 29, 2020 At Architecting the Future Smart City, both domestic and international public sector leaders came together to explore how to create a smart city framework that delivers outcomes that matter. This report will unpack the key trends, opportunities and challenges in this […]

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Innovation in the Western Australian Public Service 2020

Innovation in the Western Australian Public Service 2020 Like | By  Public Sector Network | September 29, 2020 On 5 March 2020 Public Sector Network (PSN) partnered with the Western Australian Governmentto present the WA Government Innovation Showcase 2020, a one-day event intended to explore and advance the WA Government’s Innovation and Digital Transformation strategies. The event […]

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Innovation in the New South Wales Public Service

Innovation in the New South Wales Public Service Like | By  Public Sector Network | September 29, 2020 In most NSW Government agencies, major transformation or change is either already happening, or is just about to occur. Given this inevitable tide of transformation, what do leaders need to know and do to ensure transformation is successful and […]

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State of Ransomware Industry Update 2020

State of Ransomware Industry Update 2020 3 | By  Public Sector Network | September 11, 2020 The increased reporting of cyber incidents among large companies in ANZ in the first half of 2020 has been clearly evident. A handful of ransomware families are dominating these attacks. It is not uncommon for many organisations to fail to report […]

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Australia’s Cyber Security Strategy 2020

Australia’s Cyber Security Strategy 2020 3 | By  Public Sector Network | September 11, 2020 ​On 6 August 2020, the Australian Government released Australia’s Cyber Security Strategy 2020. The Australian Cyber Security Strategy 2020 will invest $1.67 billion over 10 years to achieve their vision of creating a more secure online world for Australians, their businesses and the […]

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The Six C’s of Emergency Communications

The Six C’s of Emergency Communications 3 | By  Public Sector Network | August 20,2020 Evaluating mission-critical communications: 6 vital factors for safe cities | Daniel Hill, Director of Solutions ANZ, Motorola Solutions Could any policy planner, however astute, have predicted the difficult circumstances presented to our public safety agencies right now? Thousands made homeless by the worst […]

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Post-Event Report – Virtual Future of Work Series 2020

Post-Event Report – Virtual Future of Work Series 2020 Post-Event Report Virtual – Future of Work Series 2020 Mobilize the Public Sector Workforce in Unprecedented Times June 15, 2020 – Eastern / Atlantic Canada | June 16, 2020 – Central / Western Canada About the Series Change is hitting the Public Sector workplace at an […]

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Adapting to new ways of procurement

Adapting to new ways of procurement Like | By  Public Sector Network | August 11,2020 How public sector procurement is impacted by crises, how it can respond, and how it can assist to build strong, better and more resilient communities. Key topics addressed: The challenges and risks of procurement during COVID-19 Responding to procurement challenges Procurement flexibility […]

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Digital Government in 2020

Digital Government in 2020 This paper examines the role of government in supporting customers through critical challenges, including COVID-19, and how to achieve transformation, retain public faith in digital services, and understand the needs of clients when developing new platforms. Key topics addressed include: Building Digital and leadership capability Achieving successful digital transformation Organisational culture […]

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Adapting to new ways of working in challenging times

Adapting to new ways of working in challenging times 2 | By  Public Sector Network | August 11,2020 Change is not a foreign concept to the public sector — the public sector has always needed to evolve to keep up with the world around it. Now, due to the Coronavirus (COVID-19) outbreak, the public sector has had […]

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Innovation in the Australian Public Service (APS)

Innovation in the Australian Public Service (APS) Like | By  Public Sector Network | August 11,2020 Against the backdrop of COVID-19, this paper examines new ways of dealing with current and long-standing challenges to the delivery of effective public service, focusing on five streams: policies, processes, people, data and technology. Key topics addressed include: How the APS […]

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Accelerating The Omnichannel Future of Government Through Customer Obsession

Accelerating The Omnichannel Future of Government Through Customer Obsession Like | By  Public Sector Network | July 30, 2020 Virtual Multi-Channel Citizen Engagement | Monday, 20 July 2020Sam Higgins, Principal Analyst, Forrester

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Local Government Transformation in 2020

Local Government Transformation in 2020 Like | By  Public Sector Network | July 14, 2020 The unique circumstances and opportunities for innovation and local government in a post-COVID-19 world. Key highlights: Through the lens of the challenges presented by COVID-19, speakers at PSN’s Local Government Transformation Virtual Roadshow 2020 provided compelling insights from around Australia and New […]

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Driving efficiency and strategic insights through the finance function

Driving efficiency and strategic insights through the finance function Like | By  Public Sector Network | July 14, 2020 The role of the CFO and finance function is changing. Improving efficiency has been at the forefront for finance teams for years, but now the critical value of finance is shifting to that of a strategic advisor for […]

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Mitigating cyber threats in a working from home world

Mitigating cyber threats in a working from home world Like | By  Public Sector Network | July 14, 2020 As many agencies and departments adopt work-from-home policies in response to the COVID-19 pandemic, cybersecurity is a growing issue. Mitigating Cyber Threats in a Working from Home (WFH) World explored the critical roles and responsibilities for public sector […]

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WA Government Innovation Survey Summary 2020

WA Government Innovation Survey Summary 2020 Like | By  Public Sector Network | July 14, 2020 About the Survey On 5 March 2020 Public Sector Network delivered the WA Government Innovation Showcase in Perth in conjunction with the WA Government. An online survey, open to all attendees, was conducted in association with the event. The survey asked […]

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