Author: Public Sector Network

Future Courts and Corrections

Future Courts and Corrections Like | By   Public Sector Network | February 4, 2021 The justice system provides a variety of necessary services to the communities they serve, but because of their nature, they are very procedural and sometime impervious to change. Yet the pandemic has shown them that they need to change and adapt to […]

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Procurement in the Public and Private Sectors: Is There Really Much Difference?

Procurement in the Public and Private Sectors: Is There Really Much Difference? 2 | By   Public Sector Network | January 29, 2021 The short answer to that question is yes, there are big differences. The more nuanced answer is yes, there are differences, but in many respects, they are narrowing, and in any case, the things they […]

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Pivot-al Learnings: PSN’s transition to virtual events

Pivot-al Learnings: PSN’s transition to virtual events 2 | By   Public Sector Network | January 28, 2021 Last spring, we at Public Sector Network took all of our programming online, beginning with our Digital Inclusion event. (It’s hard to believe that our second edition is next week!) We have been learning and growing ever since then! […]

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Managing Your Remote and Mobile Workforce

Managing Your Remote and Mobile Workforce 2 | By  Public Sector Network | January 22, 2021 People are often attracted to various workplaces because of the benefits and conditions, but many of these benefits and conditions had to change as a result of  the pandemic. For some, working remotely was already on the cards, but for others, […]

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HR & Analytics in the Public Sector

HR & Analytics in the Public Sector Like | By  Public Sector Network | January 13, 2021 People are the backbone of any organisation, and HR branches are often complex because of the issues they need to deal with. Analytics tools are often useful when dealing with people and forecasting future trends in HR. This paper brings […]

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Big Data & Actionable Analytics for Government

Big Data & Actionable Analytics for Government Like | By  Public Sector Network | January 13, 2021 All organisations collect data and use data. Some have data strategies to inform how the data is used and managed, whilst others use data in creative ways to deal with challenges and crises, including COVID-19. This paper presents the perspectives […]

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AI in the Public Sector

AI in the Public Sector Like | By  Public Sector Network | January 13, 2021 The amount of data being produced is constantly increasing, particularly in the public sector, and technology is constantly improving. As such, artificial intelligence (AI), with data at its core, is making its way into the public sector in order to drive efficiencies. […]

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Architecting the Modern Public Sector Enterprise

Architecting the Modern Public Sector Enterprise 2 | By  Public Sector Network | January 11, 2021 Enterprise architecture in the field of information technology is about taking a system-wide perspective when delivering change, and ensuring that the change is accessible and sustainable. This paper brings together the perspectives of three technology experts as they navigate their way […]

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Digitally Transforming Corporate Services

Digitally Transforming Corporate Services Like | By  Public Sector Network | January 11, 2021 Digital transformation and improvement for businesses and public sector organisations is a necessary part of modern operations. This has especially become true since the start of the pandemic, given the number of employees forced to working remotely. This paper examines the digital transformation […]

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Improving Contract & Supplier Management

Improving Contract & Supplier Management Like | By  Public Sector Network | January 11, 2021 The procurement industry has been greatly affected by COVID-19 and will continue to feel the aftershocks for a long time. It is a crucial industry that provides critical services, and it is also an industry that is innovative and adaptive. This paper […]

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Information & Data Management

Information & Data Management Like | By  Public Sector Network | January 11, 2021 All organisations collect data and use data. Some organisations have embraced technology more than others and have therefore been able to leverage their data better. The goal now is for other organisations to better use the data at their disposal, and to integrate […]

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Modernising the Local Government Workplace

Modernising the Local Government Workplace Like | By  Public Sector Network | January 8, 2021 Local government is the closest tier of government to the people, and to satisfy and provide for the communities they serve, councils need to have modern and efficient practices, and need to operate in well-functioning and effective ways. This paper follows the […]

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Smart Mobility

Smart Mobility Like | By  Public Sector Network | January 8, 2021 Innovation is common in the transport sector, but never has it been needed as much as it was during the pandemic. Many passengers lost confidence in their public transport networks because of safety concerns when social distancing was required, so providers needed to develop creative […]

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Digital Identity

Digital Identity Like | By  Public Sector Network | January 8, 2021 Ensuring that citizens can log on to services online and that their identities are protected and secure, is one of the main priorities of the government. This paper presents the perspectives of three digital experts from three different jurisdictions and follows their journeys towards successful […]

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HR Innovation

HR Innovation Like | By  Public Sector Network | January 5, 2021 Before the pandemic struck, human resources practices in many public sector organisations were in need of change and modernisation. In some cases, catalysts like the bushfires or other factors inspired the change, but COVID-19 has really forced organisations to update and innovate their HR practices. […]

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Improving Employee Experience in 2020

Improving Employee Experience in 2020 Like | By  Public Sector Network | November 3, 2020 This paper follows three pathways towards effective engagement – defining and articulating an organisation’s purpose and values, developing employee advocates for engagement, and pivoting during the pandemic to embed employee engagement within an organisation. All three are different but related, and all […]

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Fraud and Cybercrime Case Study by AU & UK experts

Fraud and Cybercrime Like | By  Public Sector Network | October 28, 2020 Fraud and Cybercrime Enhancing operational efficiency and customer satisfaction across all contact channels In our modern world, given the pervasiveness of technology and digital connectedness, cybercrime and fraud are on the rise, both in Australia and globally. We are constantly evolving and becoming more […]

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Improving Patient Outcomes and Experience

Improving Patient Outcomes and Experience Like | By  Public Sector Network | October 23, 2020 Improving Patient Outcomes and Experience Implementing human-centred design to achieve better long-term patient outcome The healthcare system is designed to provide the best health outcomes for patients, but sometimes patients aren’t the sole focus of some of these providers. This report delves […]

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Delivering the Future Sustainable Smart City 2020

Delivering the Future Sustainable Smart City 2020 Like | By  Public Sector Network | October 23, 2020 Cities around the world are constantly evolving and growing, and to continue to do this, many are looking at becoming smart cities – cities that are sustainable, adaptable and able to grow and evolve with the increases in their populations, […]

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Improving the Operational Efficiency of Your Council in 2020

Improving the Operational Efficiency of Your Council in 2020 2 | By  Public Sector Network | October 22, 2020 Local government is the closest level of government to the people and therefore also needs to be the most innovative to keep up with citizen demands. The pandemic has changed expectations and has changed the speed at which councils […]

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Innovation in the Queensland Public Service

Innovation in the Queensland Public Service Like | By  Public Sector Network | October 22, 2020 Innovation is important in any industry, including in the public sector. This was true before the pandemic, but has been further enhanced since the onset of COVID-19. The pandemic has provided challenges but also opportunities, and ones that the public sector […]

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Customer Centric Contact Centres

Customer Centric Contact Centres Like | By  Public Sector Network | October 22, 2020 Contact centres are staffed by people and are designed to answer the queries of people calling them. It is important that the people who run them consistently remember that people – both staff and customers – need to be at the centre of […]

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Public Sector Supply Chains of Tomorrow 2020

Public Sector Supply Chains of Tomorrow 2020 Like | By  Public Sector Network | September 29, 2020 Some supply chains can be volatile and many have been affected by both technology and COVID-19. In the public sector, where public funds are used for procurement, supply chains ought to be ethical and transparent and there are global and […]

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DevOps in the Public Sector 2020

DevOps in the Public Sector 2020 Like | By  Public Sector Network | September 29, 2020 Organisations continue to transform and use technology in innovative ways – one such way is through the use of DevOps, a term that stems from automating and integrating processes between Development and IT Operations. But it is a term that has […]

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